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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.3

    based on 135 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    135reviews

    • 5 Stars
      79
    • 4 Stars
      34
    • 3 Stars
      11
    • 2 Stars
      6
    • 1 Stars
      5

    Comfortable bed

    By

    January 27, 2015

    platinumelite

    I enjoyed the room and the bed. I felt that the kitchen should have had utensils and that the internet connection should have been faster. Other than that I enjoyed the breakfast, I love the decor of the hotel. The staff are excellent. Staybridge Suites are my favorite hotel in the country.

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    Comfortable bed and stay and wonderful staff.

    By

    January 26, 2015

    club

    I love this place, its easy access in and out, and the suites are great and provide a lot of privacy if you are traveling with friends and family. The staff is amazing, very helpful and knowledgeable about the area and are very kind and helpful.

    Posted byHotelStaff
    January 26, 2015
    Thank you Rmmpal for taking the time to leave such kind words about your recent experience! I am happy to read that you enjoyed both the staff and value of the accommodations. It is our goal to provide superior service and your comments are incredibly important to us and the success of this hotel. We look forward to when your travels will bring you back to Grand Rapids for another visit!
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    The bed was very comfortable and the staff was friendly.

    By

    January 20, 2015

    club

    The room should have drapes that cover the entire window for complete darkness; the furance was too noisy in the room.
    I suggest that the cleaning staff pay more attention to the ceiling in bathroom to make sure there is no spots or mildew on walls.
    More snow should have been removed in front of hotel.
    I recommend a different bacon to serve your guest, it was too salty. I aslo recommend more privacy for the bedroom area with doors, instead of an open floor plan.

    Posted byHotelStaff
    January 22, 2015
    Thank you TNetta for your review and we apologize for some of the problems you have detailed. Upon review of your comments I do appreciate you bringing light to some of these matters for future guests. We do provide blackout drapes throughout the entire property that cover the window should you have inquired with the front desk. Any staff member would have been more than happy to assist you in locating them. I will be sure to pass along all of your recommendations to management as they will appreciate your feedback. Of the various concerns you described, we ask that if you ever experience a problem during your stay to bring it to the attention of the hotel staff immediately. This will allow us the opportunity to assist you and rectify it in any way you need and further make your stay more enjoyable. The staff invests a lot of time and effort into ensuring the highest level of personalized service, as well as a comfortable and quiet atmosphere. We appreciate your feedback and look forward to the opportunity to see you again if you are ever in the area.
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    Good for businesses travel

    By

    January 19, 2015

    Clean room, quite, close to shopping centers, fairly good breakfast

    Posted byHotelStaff
    January 20, 2015
    Thank you Ilanri for your comments regarding your recent visit. I am thrilled to read you enjoyed the relaxing atmosphere and property while you were in town. We hope we will have the pleasure of welcoming you back the next time you are in Grand Rapids, MI.
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