Rated 4.6 out of 5 by 110
Rated 5.0 out of 5.0 by happycamper22 Excellent stay
The suite we stayed in was very clean and well-kept. The mattresses were very comfortable and overall, we very much enjoyed our stay.
August 15, 2014
Rated 1.0 out of 5.0 by Wedding Sarah Unpleasant Experience
We have stayed at this hotel out of necessity a few times, and have never had a great experience.
The first stay, our room was not ready and they told us to come back after the wedding.... so where were we to get ready for the wedding????? After getting angry they finally got us one of our 3 rooms so we could get ready. so inconvenient, as we were there at the regular check in time....
Our next stay, we showed up and they booked the reservation for the wrong night!!!!!!.... We had to go to another hotel.... so aweful.... and they could not correct as they claim they were booked....
Our last stay, started out good, until around midnight the room next to us was having as party... We had a 2 year old trying to sleep in our room, and we were trying to get a good night sleep for the next day wedding.... after a few phone calls down to the desk, they FINALLY kicked them out at 5am... people in the other wing of the hotel could hear them.... such aweful service... all they wanted to do fro us was credit us 20$.... what a joke.... so I went to the desk on check out, and after us staying for 2 nights, 170$ a night, they still only credited us 604, which we still have not seen on our credit card a week later....
This has got to be the worst service I have ever received. We have given this hotel 3 chances, and nothing has been rectified. We will never ever stay at this hotel again, and we tell everyone we know of the poor service we have received so they do not stay there either.
August 14, 2014
Rated 5.0 out of 5.0 by Sugar10 fantastic hotel
Loved our night at the Staybridge! We checked in seamlessly and the rest of our evening was just as comfortable. We had an issue with the air conditioner and had a service man come up at 2 am within 5 minutes of the call and he rectified the problem immediately! Breakfast was delicious with lots of variety and quality food. We are telling anyone that will listen that Hamilton has a gem of a hotel!
August 14, 2014
Rated 5.0 out of 5.0 by Jesusisalwaystheanswer Great hotel--whole family really liked it
Everything a hotel should be. Good breakfast, nice evening social, wonderful rooms. If we go back to Hamilton, this is where we would stay.
August 12, 2014
Rated 4.0 out of 5.0 by Ace of Automation About what I expected, but not a penny more
It felt like a hotel the entire time. I even commented to myself on a few occasions that I would have been just as well staying at a lower cost hotel because I would have received similar quality and wouldn't have to wait for the shower to warm up.
The bed was acceptable, but I slept poorly on it due to some back problems, I even resorted to sleeping on the couch, which often proved more comfortable.
I was disappointed that no hot tub or sauna was available as this is my preferred way to relax after work (the only reason I travel). However, wanting that, I utilized the exercise equipment. It was standard, bikes, ellipticals, lift-machines, plus some dumbbells, but it didn't seem like these were bought new or simply haven't been kept up. They were clean, but one of the bike units worked sporadically and showed significant signs of wear.
The breakfasts, while larger than normal, consisted of the standard hotel fare. I did not have an opportunity to partake in the supper socials, so I will not offer an opinion of that.
The staff in every regard was attentive, friendly, and courteous; while they didn't need to bend over backwards for my services, they seemed willing to.
A rather pointed note was the lack of available stairs. There were fire-escapes, but if the elevators were for some reason rendered unusable there would be no way to get to the rooms without first going outside. Also, when I stay on lower levels, I prefer to use stairs to elevators. This option was not available seemed a rather glaring issue.
In conclusion, the hotel looked nice, the staff was good and well-trained, but the price is a bit high for the quality of the rooms.
August 12, 2014
Rated 5.0 out of 5.0 by Andy Pro Quite room and great breakfst choices
The hotel is conveniently located in downtown Hamilton. The suite was comfortable and quiet while the food choices at breakfast were numerous.
August 10, 2014
Rated 5.0 out of 5.0 by Jesusisalwaystheanswer Great hotel for vacation
Took my family there for a 3 night stay.
What a wonderful stay!
Would stay there again if I was going to be in the area.
An hour from Niagara Falls, an hour from Toronto.
August 9, 2014
Rated 5.0 out of 5.0 by Sportsfan111 Clean and Well Run
Hotel was clean and staff very attentive and helpful.
August 6, 2014