Rated 4.5 out of 5 by 116
Rated 1.0 out of 5.0 by 647676 Billing Nightmares
Lovely hotel but spent 2 hours back and forth trying to get a correct bill!!!! Not worth the stay for that reason.
August 29, 2014
Rated 5.0 out of 5.0 by Krimson First visit to Hamilton and Burlington
Staybridge made our first visit to Hamilton and Burlington a success and very memorable.
Our family was so impressed with the accommodation that was extended to us.
Actually, we are now planning for our New Year's eve get-away and we would like to stay again where we can find The Staybridge Suite Hotel. In addition, my son is already planning on getting a reservation at Staybridge Manhattan, New York City.
These seem like our family is already looking forward to visit Staybridge again.
Thank you so much to all the staff of your hotel. You are awesome! KEEP IT UP!
August 28, 2014
Rated 4.0 out of 5.0 by noa814 Great Stay
I've stayed at this hotel many times coming into town and would recommend this location. The service and building maintainence is consistant and top notch
August 26, 2014
Rated 4.0 out of 5.0 by Euroscot Lots of room, but staff could be more amenable
When I arrived i was not greeted as an IHG member, I asked for a room with a view, meaning towards the lake. The staff person said my room had a view, over the patio. The patio was a parking lot. They could have done better. I needed to extend my stay by an extra day, and asked for the same rate as i paid for the other 4 days and was told that was not possible. i said that the internet site provided that rate. After insisting i got it. But i should not have to insist in this way to get what is basic courteous service, to a frequent client. At the end of the stay the final bill was wrong. i had to have it correcfed. Other than that, in terms of location, comfort of room, everything was fine.
August 26, 2014
Rated 5.0 out of 5.0 by Fredtech Gorgeous hotel
We stayed there 2 nights and really enjoyed it. Full size fridge and the kitchen were impressive. Really beautiful hotel, nice courtyard.
August 23, 2014
Rated 5.0 out of 5.0 by moderate traveller Top notch facility
First time staying at a Staybridge Suites was not disapointing. Hamilton Downtown appears to be a new building and the suites are large, well equiped and comfortable. Will stay here again if the oportunity permits.
August 22, 2014
Rated 5.0 out of 5.0 by happycamper22 Excellent stay
The suite we stayed in was very clean and well-kept. The mattresses were very comfortable and overall, we very much enjoyed our stay.
August 15, 2014
Rated 1.0 out of 5.0 by Wedding Sarah Unpleasant Experience
We have stayed at this hotel out of necessity a few times, and have never had a great experience.
The first stay, our room was not ready and they told us to come back after the wedding.... so where were we to get ready for the wedding????? After getting angry they finally got us one of our 3 rooms so we could get ready. so inconvenient, as we were there at the regular check in time....
Our next stay, we showed up and they booked the reservation for the wrong night!!!!!!.... We had to go to another hotel.... so aweful.... and they could not correct as they claim they were booked....
Our last stay, started out good, until around midnight the room next to us was having as party... We had a 2 year old trying to sleep in our room, and we were trying to get a good night sleep for the next day wedding.... after a few phone calls down to the desk, they FINALLY kicked them out at 5am... people in the other wing of the hotel could hear them.... such aweful service... all they wanted to do fro us was credit us 20$.... what a joke.... so I went to the desk on check out, and after us staying for 2 nights, 170$ a night, they still only credited us 604, which we still have not seen on our credit card a week later....
This has got to be the worst service I have ever received. We have given this hotel 3 chances, and nothing has been rectified. We will never ever stay at this hotel again, and we tell everyone we know of the poor service we have received so they do not stay there either.
August 14, 2014