Rated 4.4 out of 5 by 227
Rated 3.0 out of 5.0 by thisonegirl Amazing rooms, not-so-amazing staff
I stayed here for a conference, and while our suite was phenomenal (and priced amazingly), the staff was cold, rude, and unresponsive to our group in general.
I travel all around the world for conferences and organize them myself, and I've never encountered such an unfriendly staff at a host hotel before. Disappointing, as I expect more from the IHG Chain.
June 30, 2014
Rated 5.0 out of 5.0 by RedMustang1965 Enjoyable Stay
Nice hotel would recommend stay here. The staff is very friendly and helpful
June 30, 2014
Rated 3.0 out of 5.0 by Tori J good beds but not as new as we were told
We were led to believe that this was a new hotel, it was not. There were buckets in the entry catching water from the leaky ceiling.
June 25, 2014
Rated 5.0 out of 5.0 by streeter66 great value
My last visit was great, as usual! Friendly staff, clean rooms outstanding food and beverage service, quality accommodations and excellent value! I'll definitely be back.
June 22, 2014
Rated 5.0 out of 5.0 by Bob1200 Very Nice
I would stay here again and will recommend to others to book a room here.
June 22, 2014
Rated 4.0 out of 5.0 by Ms. Jay Great Stay but.............
This room was a great room however an issue we had was my husband left his headphones on the nightstand. We called back and they were not turned in.. Was bit disappointing because we know that we left them yet as I stated they weren't turned in. Other than that all was well and we enjoyed.. We were in Rm 416
June 21, 2014
Rated 5.0 out of 5.0 by CindiS Convenient Location
Clean room, great staff. Comfortable and relaxing.
Only thing that could have made my stay better would have been a complimentary breakfast.
June 19, 2014
Rated 4.0 out of 5.0 by Engineer59 My experience
Paying for parking is ridiculous and paying $12.45 for a buffet breakfast is not acceptable. The carpeting felt damp from humidity, and all night long guests were opening and slamming doors. On top of that guests mulling around the front of the hotel making noise was uncomfortable. No refrigerator in the room either.
June 17, 2014
Rated 5.0 out of 5.0 by charlesch Nice Hotel
Great location for Airport travel and very relaxing
June 17, 2014
Rated 5.0 out of 5.0 by mitchy1264 very pleasant staff
Beautiful hotel, very personable, professional staff. Shuttle to airport on time. No breakfast, but starbucks in lobby. Room very clean.
June 16, 2014
Rated 2.0 out of 5.0 by efc6233 Service
I stayed here for business meetings and did not have a good experience with front desk or the restaurant at all. They need to take a look at both areas and work on them, I saw other guest talking about the service in the restaurant area while eating dinner.
June 14, 2014
Rated 4.0 out of 5.0 by SAKE MASTER GREAT ACCOMMIDATIONS
EXCEEDED MY EXPECTATIONS BASED ON OTHER HOTELS IN THE AIRPORT AREA
June 12, 2014
Rated 5.0 out of 5.0 by mymike My #1 Holiday Inn
I've stayed at plenty of Holiday Inn's, but this one was the best to date....hands down!! Everything was spot on. The suites have plenty of room, comfortable, convenient and quiet. Only 15 minutes from downtown. Hotel restaurant and lounge where nice, affordable and the food was good. This is my place to stay from now on when in Atlanta.
June 11, 2014
Rated 5.0 out of 5.0 by erica88 Respite on Business
This hotel exceeded my expectations and made my stay in Atlanta for business a home away from home. The hotel staff was gracious and friendly. The complimentary breakfast was superior and I enjoyed the Salmon BLT for dinner one evening. Overall, the stay was relaxing after a long day of work.
June 9, 2014
Rated 4.0 out of 5.0 by HHmember Clean and comfortable
This is my 2nd stay and again it was nice. The rooms are large and include a desperate living room area and kitchenette. I really like the large bright white bathroom. My only complaint would be the wait for someone to assist you in the restaurant. On both my visits, I experienced this on both visits. However when they did come, they were nice and attentive. Great location if you want to get to airport easily.
June 3, 2014
Rated 2.0 out of 5.0 by sctraveller do your homework
Although the room was nice and clean, we were not happy with a couple of surprises we found when we arrived. This hotel was suggested to us by a friend that stayed, flew, and left his car there. He told us that the room was a good price, with no charge for the parking. When we got there, we found out there was a $12/day charge for parking. Our reservation sheet also said "rates include accommodation and daily breakfast." There is no free breakfast at this hotel. Plus, if you want hot water for your morning shower, you should check another hotel. Our showers were barely tepid, but, it sure woke us up for our morning flights!
Over-all, I would suggest that you check other hotels that provide this service. I found out too late that some of them DO offer free breakfast and free parking. (They may have hot water, too!)
May 30, 2014
Rated 5.0 out of 5.0 Location
Very close to North of ATL Airport. Good choices of restaurants outside the hotel.
May 24, 2014
Rated 5.0 out of 5.0 by bullet1 excellent place to stay
Don't know what more you could expect in a hotel. Convenient to the airport, excellent staff, restaurant, bar ect. Recently remodeled and super clean. For longer stays there are plenty of restaurants in the area. Book It!
May 22, 2014
Rated 5.0 out of 5.0 by Drew41 Weekend Trip
My family and I had a great experience at this hotel. We visited Atlanta for the Mothers Day weekend and my wife was very happy and relaxed to say the least. The room was great and was very relaxing for our family of four and had plenty of space for all of us to spread out. Convenient to all of our destinations in town going to the World of Coca Cola and Turner Field for a ball game. We have often done weekend trips using my IHG reward points but this one will definitely stand out as one of our favorites. When my kids first impressions are "Dad look at this and they have that", they were definitely impressed. This hotel is not just your average Holiday Inn, it really is much more. I will definitely book here again when we come back to visit Atlanta.
May 11, 2014
Rated 2.0 out of 5.0 by amhunt We won't stay there again.
We usually stay at Holiday Inn Express because they are clean, a good value and comfortable. The service at this one was okay. Upon checking in after a long drive, we wanted a cocktail. It was midnight, the in room information guide said that the bar downstairs was open 'til 1 on Friday nights. They were closed. Apparently, you can't get any alcohol in that area after 11:45 without going to a certain club down the street from the hotel. It's not the hotel's fault that alcohol can't be purchased, but false information in the hotel guide is terribly inconvenient. We just went to bed. The a/c unit made a extremely loud noise that made me jump about every 1/2 hour! I finally turned it off and took the comforter off of the bed. We ate breakfast downstairs the next morning. What is usually offered for free, we paid $25 for. The grits wouldn't even melt the butter! It was totally substandard. The room was nice, but nothing special. We will not stay there again.
May 2, 2014
Rated 3.0 out of 5.0 by Sparklegirl Average stay!
Even tough the hotel was clean and pleasant, our experience at the restaurant Friday evening was very poor. We had to ask for refills and our food order was incomplete...the waitress Kelly didn't bother to check on us! Needless to say it reflected on her tip!
April 30, 2014
Rated 5.0 out of 5.0 by streeter66 everything GREAT as usual!
Staff, room, service and food and beverage wasexcellent! will come back soon!
April 12, 2014
Rated 5.0 out of 5.0 by elegancenlegit customer service here is excellent in Atlanta,
This is my favorite spot here in Atlanta, customer service is Excellent, cleanliness was so great my grankids that is was my home.
March 27, 2014
Rated 5.0 out of 5.0 by happitex Greatest place to stay
I flew into Atlanta for the George Strait Concert. I took the shuttle from the airport to the hotel, back to the airport to take MARTA to the concert and back from the airport at midnight and back to the airport the next morning. What wonderful shuttle drivers this hotel has. They were simply super. Great staff in the hotel checking in and out too. The room was clean, comfortable and reasonable. Made my whole weekend wonderful. Thanks to everyone that works at the hotel and also the driver that took me from the wrong Holiday Inn to the right one. He's a sweetheart too. Holiday Inn, your so lucky to have such quality employees to make your product look so good.!!!!
March 26, 2014
Rated 4.0 out of 5.0 by cdparrish Nice Hotel....But!!
Stayed at the Holiday Inn Atlanta for a local basketball tournament, so when I booked the room it was under a group rate. The customer service agent advised me that breakfast was included in the rate. When me and my wife went to the restaurant that morning we found out that we was mislead with the information that was giving to us by the agent. The hotel charge &12.75 for breakfast that's not even worth it. We had better breakfast across the street at the waffle house for less money with a better selection. We enjoyed the hotel room, but not the shower. We found out that we have to take both a shower and bath at the same time. I advised the front desk that there was a problem with the drainage of the tube. The front desk said the will send maintenance over to check the issue but I guess they never made it, so the next morning the same thing a shower and a bath at the same time. Over all we had a alright time.
March 26, 2014
Rated 4.0 out of 5.0 by Bobble123 Nice room
Very nice hotel. Received an upgrade for being Platinum. I was not real happy about paying for parking, but that seems to be the new trend. The only disappointment was the poor service I received at check-in. While I was waiting to check-in, both young ladies working the desk were busy. Understandable? No! One young lady was having a nice chat about their children, and the other young lady was on the phone with what was without a doubt a personal call, and I waited eleven minutes to be attended to. Doesn't seem like much time, but it was 'dead time' and very annoying.
March 26, 2014
Rated 4.0 out of 5.0 Typically a Great Experience
I love this hotel. It is new and the staff is great. Unfortunately, the room was not cleaned properly. A used, dirty, balled up washcloth was left on top of clean towels. It made me question the cleanliness of any of the toiletries. I did appreciate the speed with which all new towels were brought to our room.
I have stayed at this hotel many times and hope this was an isolated incident.
March 22, 2014
Rated 5.0 out of 5.0 by Ski Dude Very nice hotel.
The rooms, staff, and lounge are all well above average. Walked into our room and we were amazed at the size of it, very large and clean., I've been in smaller houses. Staff was very friendly, business center with computers and printers was very helpful, we were able to check in for our flight and print boarding passes before going to the airport which saved a lot of time. Lounge is also nice, bartenders are very friendly. Plenty of parking and easy access to major highways. Will stay there again when in Atlanta.
March 19, 2014
Rated 5.0 out of 5.0 by Tan4sure Are you sure that this is not a 5 star hotel?
My recent stay at the Holiday Inn & Suites Atlanta Airport-North was exceptional. I was given upgraded accommodations because I am a Priority Club member. The property was very clean and the one bedroom suite was very comfortable and well appointed. The staff was extremely accommodating and made me feel very welcomed. I had some very minor complaints about a couple of things in the room, such as, water left over In the coffee maker, presumably from the previous guests and almost before I could hang up with the front desk, housekeeping was at my door with apologies and remedies. Within minutes after housekeeping arriving, the manager called me personally to apologize and to see how he could make my stay even more enjoyable. I can not say enough about the staff (including housekeeping). Excellent IHG property.
March 17, 2014
Rated 2.0 out of 5.0 by gabbydog Noisy hotel
Very noisy hotel. You can hear doors slamming, her others talking in the room next to yours, hard pillows. I had two lousy nights sleep.....
February 26, 2014