Rated 4.1 out of 5 by 40
Rated 3.0 out of 5.0 by Just5guests Decent Room for Value
Visited for a weekend with family. Run around at check-in to get rewards points for our stay. Front desk wasn't very accommodating with the situation. We enjoyed having a lobby for a meeting place in the evening.
November 21, 2013
Rated 5.0 out of 5.0 by Bill701 Great place to relax, and finish business for the day
The hospitality of the employees was outstanding. This is a great place to relax at the end of the business day. It was also a nice place to meet new people and socialize for a few minutes.
November 17, 2013
Rated 1.0 out of 5.0 by RobbieOMLC DIRTY DIRTY DIRTY
I am by no means, a germ-a-phob , but this place is dirty. My room had cobwebs where the walls meet the ceiling that covered 1/3 of the room. The walls were dirty around every light switch and in the bathroom there was finger marks where someone wiped either dark makeup, blood or something even worse on the wall. The floor has a dark patterned carpet that hides much of the dirt but when I looked closely I saw lots dirt including several toe nail clippings. SICK! My room was on the 3rd floor and my room was a nonsmoking room, but the whole 3rd floor smelled like an ash tray. The staff were very friendly but I don't think they care too much about the product they're putting out. I asked for a wake up call for 6:15 am but never received one. I won't stay here again and would recommend the same for anyone who would ask me. I did think about asking for another room, but honestly I was afraid it might be worse.
November 12, 2013
Rated 4.0 out of 5.0 by Softballjunkie Nice stay.........a few problems.
Overall we were happy with our stay. A few problems that we experienced were the refrigerator did not get that cold even when turned all the way up, and the shower temp in the morning was luke warm at best.
October 31, 2013
Rated 5.0 out of 5.0 by campionn Great Staybridge
Great location. Very clean and great staff. Only 25 mins from St Louis.
October 30, 2013
Rated 2.0 out of 5.0 by Edn85 Not the best experience
I am a Gold Elite member, I wasn't acknowledged nor given the normal check in gift, upon arrival. The hotel by city ordinance is a No Smoking facility, there was a guest on the 3rd floor who smoked non-stop for my entire 4 night stay, the hallway, my room, & my clean clothes smelled of smoke. I overheard several other guest complaining at the front desk, yet nothing was done to stop the smoking inside the hotel. Lastly, the housekeeping service failed to provide toiletries each day, I had to go back to the front desk to request shampoo & conditioner twice during my 4 night stay. Overall the staff seemed rather disinterested in their jobs & in ensuring my stay was pleasant. I have stayed at several other Staybridges this year, a total of 21+ nights & this Staybridge just did not measure up to the overall brand. I will be staying at the Holiday Inn Express next door when I travel to St. Louis for business next spring.
October 28, 2013
Rated 5.0 out of 5.0 by Ramblinjosie Best Suite Hotel in the Saint Louis Area
Great Location to be near the Saint Louis sights, yet far enough away from the big city. Great social and desk staff. Everything went perfect during out stay. Will definitely be back.
October 24, 2013
Rated 3.0 out of 5.0 by schucrw Love the hotel brand, but...
we were told at check-in that as we were staying for the weekend only, that are services would be --bed made, new towels, and trash taken out.
That did not happen, we re clarified with front desk, then confirmed what should have happened and apologized and provided a discount for the night.
Then there was a bachelor party occurring which had numerous complaints but still went on.
October 17, 2013