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Rated 4.0 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by Great stay, lousy customer service after leaving I received my credit card bill and had a $50 charge that was billed. When I called to find out what it was, I was told someone was smoking in the room. I knew this was not true and the staff told me that the manager had talked to me about this. I would not call if that were true. I was told I had to talk to the manager so left several messages for over a week. Finally had to contact credit card company to dispute the charge. When cc company called as conference call between myself and staff, I was told manager had tried to reach me 3 times but nothing registered on my missed calls and a message never left. Manager was not there and would call next day. The staff called and told me the charge would be taken off. The manager did not call or ever speak to me. When the hotel has a $200 fee for smoking in room, why was I only billed $50? This may be a way to get more money as some people may just pay it or just get frustrated waiting for the mysterious manager!!! July 15, 2014
Rated 4.0 out of 5.0 by Great service Very uncomfortable bed I stay there about 2 times a year for sales meetings since 2011. I always enjoy it. This was the worst experience, but only because of the old mattress. The mattress was very uncomfortable but......they were remodeling with new furniture. The remodel was scheduled for the first floor the week after we left. I am sure the mattresses are better. My wife stayed there during the day while I was in sales meetings. She was upset that she could only get a pop from the fountain until 5-7 pm. I know other motels that have the fountain open 24/7. July 10, 2014
Rated 2.0 out of 5.0 by Confirmed suite not available & No communication pre-arrival Had booked a 2 bedroom suite. It was given to someone else. No one informed me prior to my arrival at front desk. Put me in two rooms instead. I paid for two nights but checked out after one since it did not work out with my wife, 10 month daughter and I in different rooms. June 26, 2014
Rated 5.0 out of 5.0 by Family get-away I'd bring my family back to this hotel anytime for another vacation getaway. Very nice accommodations, breakfast was great and the staff were exceptional! Thanks! June 19, 2014
Rated 5.0 out of 5.0 by The 90s called, they want their hotel back As someone who has stayed in the hotel weekly for the past year and a half, the hotel has always just been ok. The staff always amazing but the hotel was really dated and worn out. Well, that has now changed. I was assigned one of their reassigned rooms for this week and I must say that I was impressed! All new dark wood furniture, modern and colorful couch and chairs, stainless steel appliances and electrical outlets galore (I almost shed a tear of joy)! New beds, mattresses and pillows - which caused me to oversleep! It would compare to any modern, high end hotel I would stay in. Also, the construction only happens during the day so I was never bothered by loud noises or a mess. Great job and can't wait to see the rest of the hotel get finished! June 10, 2014
Rated 1.0 out of 5.0 by bad stay not good not good not good not good not goodnot good not good June 5, 2014
Rated 4.0 out of 5.0 by Breakfast and Social Evenings Exemplary Excellence from Jackie. 110/100 Score Thanks Jackie June 1, 2014
Rated 3.0 out of 5.0 by Updates Coming My experience at this hotel was OK. I really like the fact that server the hot breakfast in the morning. The front desk people were wonder, full of suggestions, and hotel even has a happy hour for guest. The hotel is also starting to renovate the rooms and they have a white board telling the guest about when the renovations is going to start and what floors are going to started first. I was disappointed in the cleanliness of the room and housekeeping. Frist, shower had hair left behind by someone else. Second, when I asked the front desk about getting it cleaned, the hair was still there that evening. Finally, I know that room stated that do light touch up on the room but the bed covers were just tossed back onto the bed, the water in the tub that did not drain naturally was not drained by the cleaning staff. Though I could have used a cleaner room, I would stay at this location again. To have a hot breakfast, social hour after work and close to my training this location worked for me. May 13, 2014
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