Rated 4.1 out of 5 by 61
Rated 5.0 out of 5.0 by drugstorediva St Louis quick visit
I was warmly welcomed by the receptionist upon my late evening arrival in St Louis. The room was beautiful, with a full kitchen and a sitting area. It would be easy to feel at home on a family vacation, or fix some of your own meals on a work related trip.
August 14, 2014
Rated 5.0 out of 5.0 by jkl;'' pluses and a few things that need fixing
Firstly, wonderful service by staff at breakfast, who held baby while I filled plate and made a waffle for my daughter-in-law while she looked over 3 year old!
construction woes: suite 241: double bed room's bathroom still has masking tape on bathroom inside handle.
inside door to that room has a loose faceplate.
nightlight on clock in king bed room is MUCH too bright. I did not take the time to try and figure it out.
First afternoon there, pool had many leaves and bugs in it and looked like the filter system was not on.
Front desk staff that day was not familiar with the area. We asked where a Wal-Mart or similar store might be and she looked it up on the internet which would have sent far away. You need a list of generic stores nearby. (grocery, drug, general, hardware, automotive, etc.)
August 14, 2014
Rated 5.0 out of 5.0 by Bjh45 Great place to stay!
Everyone was so nice and accomodating My Granddaughter left a teddy bear in our room and when I
called the hotel several days later, the staff was very cordial and helpful. The bear was found and my granddaughter is very happy!.
Thanks for being so efficient!
We were given one of the newly remodeled rooms, and it was very nice. We will be back.
August 13, 2014
Rated 5.0 out of 5.0 by theheat25 Staybridge Suites Rocks
We have been at this hotel for a year now and have many people on the staff like our family. I would recommend this location to anyone with long term needs. The central location to almost everything has worked out great for us.
There is so much to do in the area with easy access to the highway we have had a chance to do all of them. Downtown, the zoo, St Charles, Herman, Grafton, Alton, Soulard, and more.
Sugarfire BBQ, Wonton King, Thai Kitchen, Anne Gunns, Jets pizza, are some of the great local restaurants we have tried.
August 12, 2014
Rated 5.0 out of 5.0 by RJO2014 Amazing place to stay!
This was our first experience with a StayBridge Suites property. The room was newly renovated. The amenities could not be matched anywhere (free hot breakfast, free dinner, free laundry, pool, fire pit, workout room)! The staff was absolutely amazing and very accommodating. We were not going to be able to make the evening dinner event and the staff offered to hold some back for us. When we arrived in our room, there were food and beverages in our refrigerator!
August 10, 2014
Rated 5.0 out of 5.0 by Duncan21 great staff and spacious room
Breakfast had good variety and is included. Staff is very friendly and was responsive to our needs. Room was spacious and clean. Area were hotel is quiet. I would highly recommend this hotel to any traveler.
July 27, 2014
Rated 3.0 out of 5.0 stay wih 5 kids
The hotel was nice and great for large families but the staff was rude.
July 23, 2014
Rated 5.0 out of 5.0 by local435 Great stay, lousy customer service after leaving
I received my credit card bill and had a $50 charge that was billed. When I called to find out what it was, I was told someone was smoking in the room. I knew this was not true and the staff told me that the manager had talked to me about this. I would not call if that were true. I was told I had to talk to the manager so left several messages for over a week. Finally had to contact credit card company to dispute the charge. When cc company called as conference call between myself and staff, I was told manager had tried to reach me 3 times but nothing registered on my missed calls and a message never left. Manager was not there and would call next day. The staff called and told me the charge would be taken off. The manager did not call or ever speak to me. When the hotel has a $200 fee for smoking in room, why was I only billed $50? This may be a way to get more money as some people may just pay it or just get frustrated waiting for the mysterious manager!!!
July 15, 2014