Rated 4.2 out of 5 by 35
Rated 5.0 out of 5.0 by InspectorM Excellent employees/service and clean rooms.
This is my favorite place to stay when I am in the Oklahoma City area due to the friendly, helpful employees and clean and comfortable motel and rooms. I have been coming to this motel for I appreciate the kindness of each employee. I feel safe at this location, even in the parking lot, which is well lighted. A bonus is the nutritious breakfast provided to the guests. Never have I been less than satisfied with anything at this location. I am very thankful to the manager, Shawn, for keeping this motel far above the rest in the city. Thank you very much!
December 2, 2013
Rated 4.0 out of 5.0 by KennethGS Management and staff provided great service.
The suites are very comfortable and provide all that you need. The food service is great.
December 2, 2013
Rated 4.0 out of 5.0 by ewolfe TV guide
As always love Staybridge. Something helpful though would be an updated tv listing as the one in the room did not have near the listings that were on the tv.
December 1, 2013
Rated 5.0 out of 5.0 by ChicagoAl Just Like Home
Stayed at the hotel for over three months. Always felt welcomed and comfortable here. Staff went above and beyond on any request. Comfort at hotel enabled me to focus on my work assignment because at the end of the day I felt like I was going home. Would not stay anywhere else in OK City.
November 18, 2013
Rated 2.0 out of 5.0 by Sabrinap I would listen to reviewer Big Guy next time
I booked a room for one night at this hotel because of its proximity to the airport and because I had IHG points to cover it.
Because I used points, I had to make the reservation through the national reservations service. I requested a king size bed because my husband is 6'6" tall and does not fit in a smaller bed. I booked online and spoke via live chat with a rep. I explained to the rep that I had read a review stating that requests made concerning the room were not communicated to the local hotel. The rep assured me that my request would be communicated and there would be no problem.
When we arrived I did not mention my request to the desk clerk, assuming it had been taken care of as promised. We arrived, dropped luggage, and went to find food. On returning we noticed that we did not have a king bed, but 2 queen beds. We were too tired at that point to hunt down a manager and move - if that were even an option. Needless to say, neither of us slept very well and the next day of travel was very grueling. The room itself was comfortable but furnished with stained furniture and the T.V kept going black for a few seconds about every 15-20 minutes.
Hopefully, if someone paid for their room they would not have this issue, but those of you wishing to use IGH points to book a room - beware.
November 17, 2013
Rated 5.0 out of 5.0 by Chris1092 Exceptional Staff
I would like to recognize the staff at the Oklahoma City, Staybridge Suites located on 4411 SW 15th Street, Oklahoma City, Oklahoma.
I recently stayed at this property for over 8 weeks, and I wanted to comment on how well the staff at the property treated me, how clean the property was kept, how well my room was cleaned daily and to the kitchen staff that had hot meals ready to go, even before the posted times, for the early birds that had to get up and go.
I also would like to praise the evening clerk the night of the fire, as I was also involved in that incident and unlike the other person who posted a negative review of the incident I would like to tell my side of the story. Yes the alarm went off just after 3 a.m. and unlike the other review, I got immediately dressed and started making my way out of the building. As I was heading to the stairs I saw the night clerk Latoya directing people to the Emergency Exits located and either end of the building and asking the people to remain in the front parking lot. So I thought she did a excellent job handling the situation at hand.
Then while we were waiting in the parking lot, and just after the Oklahoma City Fire Department was entering the building the hotel property manager pulls up, and immediately starts asking people if they were alright. This shows how much dedication the hotel manager has, to get out of bed just after 3 a.m. and to drive into work, to make sure she had no injuries during all of this. A manager who loves her job, cares about the guests and her staff, Shawn.
On future trips to Oklahoma City, this property will be the first call I make to get a reservation
November 12, 2013
Rated 5.0 out of 5.0 by Young2005 Friendly front desk personnel
I have stayed at this hotel a couple of times now and the front desk personnel are very friendly. The rooms are clean and nice along with the overall appearance of the hotel. I will be staying here again.
November 6, 2013
Rated 1.0 out of 5.0 by Aquariuz FIRE! FIRE!
This is probably not going to be the most impartial review I have written. My experience was colored by... the experience....
I am a rewards member and as such, used to certain things. My key wasn't ready when I arrived. Which is unusual. No big deal, just unusual. The reception just didn't seem as warm as usual.
My room was on one end of the hotel, 1st floor. Unfortunately, the guy in the next room snored SO loud I could feel my bed vibrate. I travel a lot, so I know how to try to overcome that, I opened an app on my phone for white noise and turned it on. Then just thought of the vibrating bed as a bonus.
Then all craziness broke loose. Sometime after 3 AM the fire alarm went off. Being a pessimist, my first thought was it was a malfunction or some jerk set off the alarm. I tried to sleep through it. It is loud. I get up and look outside, people are out there staring at the building. Maybe, I should get out? I go outside. No one knows what is going on. I go to the lobby, the alarm is SO loud I couldn't take it. I went back outside. Three Firetrucks rolled up. (Maybe there is a fire?)
They go in and take care of the issue. I heard other guests talking and from snippets of their conversation there was a fir e on the opposite end of the hotel on the 3rd floor. Around 4:30 we were given the all clear and I got to go back to bed for a bit before I had to get up.
My complaint, the hotel staff never told anyone what was going on. At least not where I could hear, or was repeated to me.
I had to go check out at the front desk that morning and the front desk staff never asked how the stay was, or apologized for any commotion.
It is a Staybridge Hotel, like the rest. My experience just wasn't the best.
October 29, 2013