Rated 4.2 out of 5 by 45
Rated 4.0 out of 5.0 by Spantan7 Room Exchange
When I initially arrived, the roon that was assigned to me had a leak in the kitchen cieling.
The stuff right away, got me into another room! Thanks
One thing I would like to recommend, is when a guest is checking out and he asks to make reservations, that the guest be handed a confirmation right than!
When I check-out on the 12th I tried to make a reservation for another date, the front counter service rep told me that there was no reservation open for my new dates, bu she was going to reservse a room next door at the Hoilday Express and she was going to send me the reservation. But, when I called to confirm the reservation there was no reservation to be found.
I called the manager and told her right away what had happned and she went out away to fix the probelm. Thanks...Manager on duty 19 Feb 14.
February 20, 2014
Rated 2.0 out of 5.0 by cw713 Unloading the car
The last 4 times I've stayed here there has NEVER been any luggage carts! I have a heart condition and it wears me out to carry my bags to my room. There are not enough tables for breakfast.
February 13, 2014
Rated 5.0 out of 5.0 by n5mj Quiet room, breakfast available at 0600
Hotel front desk was able to fix a broken reservation upon arrival. Staff genuinely concerned and helpful. After a 9-hour drive, finding out my reservation had been mysteriously cancelled was unsettling, but they were able to uncancel and reinstate it, plus upgraded me to a bigger suite.
Breakfast was out by 0600, very convenient. Evening socials were great. Hotel was quiet - no roaming bands of noisy, rowdy, inebriated kids roaming the halls past midnight. Bed was firm, housekeeping on their game.
In short, no hassles, no issues, and free grub on certain nights. Sam Adams, Bud Light, sodas on tap. This is a great place to stay, book far in advance for longer stays.
February 11, 2014
Rated 5.0 out of 5.0 by smiley21 just like home
I think this hotel is the best out of all I stayed in and service is nice and the dinner is great and the soda and beer and a nice place to stay..
January 23, 2014
Rated 5.0 out of 5.0 by Nesha30 The feeling of being home away from home
The staff was very wonderful, helped with anything i needed.
soical hour was also wonderful not to mention the rooms was very comfortable and inviting.
January 17, 2014
Rated 3.0 out of 5.0 by SRam The night the lights went out in Room 422
Returned to my room mid week to find out I had no power in the living room or bedroom. I told the front desk and they were able to get someone up there after 1-2 attempts. He worked in the room for several hours, but no luck. Finally after 10p I asked the front desk staff if they could find me another room. She did, but the previous guest was a smoker. The room smelled and there was an air freshening device sitting on the desk running, but it was still bad. I informed the front desk and they sent me to room #3. It was occupied and that was not a pleasant experience. Finally on the 3rd try she found a room I could use, but by now it is after 11p. My questions is this: I know the room had been cleaned while I was out. I am assuming this happened during that time. Why did the HK staff not alert someone to the problem. Maybe it would have been fixed before I arrive at 6p.
January 12, 2014
Rated 5.0 out of 5.0 by Gunslinger Christmas travel
We were travelling home from our Christmas visit with my family on Christmas day and stopped here for the night. The hotel and staff were wonderful and even had Christmas dinner waiting for the few guests staying the night.
January 11, 2014
Rated 4.0 out of 5.0 by driverguy Comfortable suite.
The location is great. The room was great. Staff was not overly friendly, but helpful. Only thing to keep this from being a five star experience was the absolutely horrible internet service. Pop-up adds virtually every time you touched a key and when you were able to navigate to a site, it came at snail-pace speed.
January 1, 2014