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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.5

    based on 159 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    159reviews

    • 5 Stars
      111
    • 4 Stars
      28
    • 3 Stars
      9
    • 2 Stars
      3
    • 1 Stars
      8

    Great place to stay

    By

    June 27, 2015

    club

    Staff are friendly and helpful. Breakfast was good with plenty of choices. My only real complaint was that the sofa bed is horrible to sit on. Didn't need it for sleeping ...so don't know if it is comfortable for that. Also, from Friday through Monday we only had one hand towel left. Otherwise, great value for the money. Also, great place if you want to be away from casino's and their smokey atmosphere. Can always go to them for a visit, but wouldn't want to stay in one.

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    Comfort away from home

    By

    June 26, 2015

    club

    I was extremely pleased with the overall appearance of this facility. Well maintained. I felt as if I were the most important guest at this hotel, I was that comfortable. I would strongly recommend this hotel for anyone in the area for even just relaxation, or business.

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    AC Wasn't Up to the Task

    By

    June 23, 2015

    We stayed at this Staybridge recently when the external Reno Temperature was over 90 degrees. The AC unit in the room would not go below 72 degrees. Upon asking the front desk I was informed that all of the rooms thermostats were set to NOT go below 72 degrees. My room was south facing so the sunlight made the room temperature uncomfortably warm. Even with the thermostat set to 72 the room temperature stayed around 74 degrees

    I have stayed at this location several times in the past and as a Platinum member I always have to ask for a room upgrade, it is never offered. I also am never able to get a 4pm Late check out time that is part of my membership.

    Posted byHotelStaff
    June 25, 2015
    Stewzky Thank you for taking the time to share your feedback with us. We apologize the AC in room did not work properly. I have contacted HVAC repair person to look into the issue. I assure you this is not the case for all rooms. As a IHG Rewards Platinum member we appreciate your loyalty and do our best to upgrade whenever possible and we always try to accommodate the benefit of all IHG members of a 2pm check out which is based on availability. The best way to ensure availability is to request this benefit at check in and we will work to provide it for our guest. We hope that if your travels bring you back to Reno, you choose the Staybridge.
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    Comfort for a great rate

    By

    June 20, 2015

    Comforts of home for a great rate. good breakfast served. great staff. great locations. great social events thought the week. nice pool and Jacuzzi area. picnic area. quiet part of the City. We stay here almost every time we visit the area whether for medical procedures, work events or pleasure with the family.

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