Rated 4.4 out of 5 by 75
Rated 5.0 out of 5.0 by Pete1962 Roohr Visit Reno
This was good hotel. Little hard to find from road but it was quiet, wireless was great, food was good. Pillows were fluffy.
August 13, 2014
Rated 3.0 out of 5.0 by epmcg77 Great service uncomfortable couch
The couch was in need of replacing. Could of found a better one on craigslist for free.
August 13, 2014
Rated 5.0 out of 5.0 by TomX Great Stopover Place
First time at this brand, and it was a great first experience. Staff was very friendly and professional. The social hour was greatly attended and the interaction with the other guests was extremely enjoyable. Great night sleep and a good breakfast the next morning and out the door. If the opportunity presents itself, I ook forward to another stay at this brand.
August 10, 2014
Rated 1.0 out of 5.0 by Banker51 Poor quality for the price
Poor front desk attitude. Old, cheap, broken treadmill. Worn carpet in room. Couch is lumpy. Weak shower pressure.
August 6, 2014
Rated 5.0 out of 5.0 by SLK-WKK Clean and great customer service
Nice, clean, quiet hotel. Great staff. Very attentive and very helpful. Would definitely stay at this hotel again. Loved the Tues, Wed. Thurs. reception and loved having breakfast provided.
August 5, 2014
Rated 1.0 out of 5.0 by flfrequent Horrible Service and DIRTY
Upon check-in I asked for an upgrade, being Platinum. The lady at the front desk told me she would be happy to do so but they were 100% full. When signing into their internet five minutes later, their homepage came up and I thought I'll see if they are full or not.
The results were STANDARD ROOM, 1 KING BED STUDIO SUITE NONSMOKING, 1 KING BED 1 BEDROOM SUITE NONSMOKING, 2 QUEEN BEDS 1 BEDROOM SUITE NOSNMOKING (only 5 left#, 1 KING 1 QUEEN 2 BEDROOM STE NONSMOKING #only 1 left#,all available. So, it appears that the front desk clerk had lied to me.
On my way out for dinner I asked the new girl at the front if they were told to not give out upgrades and she said if you were staying on points #which I was not) it was standard operating procedure to give only a studio to IHG rewards members. After explaining what I found on their internet page about room availability she said they didn't upgrade to 2 Queen bed Suites, and that there were still no King Suites.
On to the room itself, it was on a lower floor when usually IHG members are put on higher floors. It smelled, the carpet was so dirty that I put towels down over the dirtiest parts, the sofa was well worn and stained also. The pillows on the bed were half sized and most of the furniture was dinged or scratched and the internet was not much better than dial up.
In short this hotel as well as most others do not live up to the IHG rewards offers.
August 4, 2014
Rated 4.0 out of 5.0 by RandyP808 Overall, pretty good
Arrived earlier than my check-in time and the staff was able to check me in to a room a couple hours earlier which was great.
However, upon entering the room and for a few days noticed that we had all become quite stuffed up as if there was dust or something in the room. We all developed a cough, runny/stuffed noses, etc. while in the room, but outside we were fine.
The pillows in the room were lumpy and not firm. I had trouble sleeping because of this, had to put two or three pillows on each other to get some comfort.
Also the a/c in my room didn't seem to keep temperature constant. It would get the room cool, turn off, but then the room would get warm quickly. Seems as if the a/c is run on timer than actual temperature setting. This would bother me in my sleep the entire stay as I would get hot in the sheets, kick them off, then cold, and repeat throughout the night.
Other than that everything else was pretty good. Hotel staff were helpful. Breakfasts were good for complimentary, the eggs were powdered and seemed "fake" but can't complain because they were free. Variety of drink options from orange, apple, cranberry juice, etc. to tea and coffee.
Housekeeping was efficient although they didn't take the empty drinking water bottles out of my room for the entire stay (11 days) so I had to leave them behind when I checked out. I didn't want to leave it, but I had no choice.
The Social nights were fun, free food and beverages with all guests able to interact in the lobby, patio area, or outside. Good vibe.
July 30, 2014
Rated 5.0 out of 5.0 by tamale71 Very nice, clean facility
I thoroughly enjoyed my stay at Staybridge Suites. It was very quiet and relaxing which is needed after a long day at work.
July 27, 2014