Rated 4.6 out of 5 by 47
Rated 5.0 out of 5.0 by Jennajenjen Friendly staff at every encounter
I thought the front desk staff were incredibly friendly and helpful with finding a restaurant for dinner. At breakfast the next morning the ladies serving were also very sweet and friendly. Very clean, comfy rooms and the popcorn was a nice touch. Definitely the best place in Reno if you want to stay and not smell cigarette smoke!
October 22, 2013
Rated 5.0 out of 5.0 by Eightleggedmom Cleanest Hotel EVER!!!!
I am not a traveler by nature. However, I needed to travel to Reno for my daughters softball team. I was unable to stay at the hotel with the team, no rooms, so we booked here. I was so happy with the room and my stay. It was so clean, the room was spacious, it had a kitchenette and even had a tiny diswasher. There was an indoor pool area and it was amazingly clean. CLEAN CLEAN CLEAN!
October 17, 2013
Rated 5.0 out of 5.0 by ama47 Very nice accommodations
The room/suite was exactly what one would look for in a home away from home. Too bad our stay was only for one night.
October 16, 2013
Rated 5.0 out of 5.0 by France31 comfortable and quiet location
very nice stay for few days
useful little kitchen and appreciated cleanliness
October 11, 2013
Rated 5.0 out of 5.0 by redvett98 Very very nice place was pleasently surprised
Comfortable room great service would recommend to anyone
October 7, 2013
Rated 5.0 out of 5.0 by Allan1234 Great for long term or short term
I stayed at this hotel for over two months. Everything was as good as could be expected, or more. Free breakfast 7 days a week included a slightly different menu each day. Some days there were scrambled eggs, other days there were Denver and cheese omelets. Sometimes bacon, sometimes sausage. Always: Fresh fruit, cold and hot cereal, muffins, bagels, pastries, hard boiled eggs, juices, and yes, waffles. Two days a week they had strawberry toppings for the waffles. The waffles were not the same brand of batter as at most of the other hotels. This different brand actually tasted good. I liked that I could live there for two months and not get tired of the breakfast because it changed all the time. Free dinner Tues-Thursday. Included is free soda and beer! I never got food poisoning and I have a delicate stomach. Here is a little secret: The hotel has at least 4 storage closets that I know of. They are located near the elevator. They are free of charge, and available upon request, if available. You have to ask for it. It's a nice place to put larger things that you don't want cluttering up your room. I even put my laptop in there as a sort of "safe" when I was gone. Very friendly people, and the place is clean. This is in a better, newer part of town. I felt that my vehicle was safe. Trust me, you do not want to stay downtown near the strip. They always had more than enough parking available, including for vehicles with trailers. I would return.
October 3, 2013
Rated 5.0 out of 5.0 by Lovelyrita Enjoyed our stay!
This hotel was a wonderful find for us on the first night of our "trip out west". After 7 hours on a plane, the comfortable beds and the spotless efficiency suite were exact what we needed. The breakfast on Sunday morning was well above our expectations, too. We will definitely plan to stay here on our next trip.
October 2, 2013
Rated 5.0 out of 5.0 by KolsGrandma Fun Time With Grandson
I was just looking for a place to spend some one on one time with my seven year old grandson. This was the perfect place. We spent a lot of time at the pool. It was very clean and we mostly had it to ourselves. The staff was very pleasant. They even let us have a late checkout so we could swim longer. The one bedroom unit was very clean. We made a few side trips, including one to Chuck E Cheese!. I am going to come back with the four year old next.
September 25, 2013
Rated 5.0 out of 5.0 by GlennRW Like having our own apartment.
The hotel is located within a large business complex and is a little difficult to find if you are not familiar with the area. (But is still very close to the freeway and only minutes to downtown Reno) The grounds were clean, well kept and professional looking. The staff was courteous, professional and helpful, although room service staff came way too early in the morning for my liking. The room was outstanding! We got a two bedroom suite (because I snore) and both bedrooms, as well as the main living area/kitchen, were clean, well/modernly decorated and roomy. Even the showers were huge, with very high shower heads and great water pressure. We were never bothered by any noise from adjoining rooms or the freeway. The beds were exceedingly comfortable. The kitchen area was well stocked with coffee supplies, glasses, cups, dishes and silverware. The price was a little more than I would have paid for a nice casino room, but was well worth it!
September 25, 2013
Rated 5.0 out of 5.0 by shibainu99 The place to stay in Reno
I loved our overnight stay! I was on a long two day drive and the hotel was exemplary. The integrity of the company is true. Great clean place for yourself and animals. We were rested and enjoyed the walking trails nearby. Five stars all the way!
September 25, 2013
Rated 4.0 out of 5.0 by GJO001 Great weekend stay
visited Reno to watch great balloon race.
Nice peaceful hotel
Outside bbq area
September 11, 2013
Rated 5.0 out of 5.0 by JaneMV Great suite size
Loved the location of this hotel, nice and quiet. Just what we were looking for. The 2 bedroom suite was of perfect size for our family. The indoor pool was good, wished it had been a little bigger. Breakfast offered was good, but they do need more seating to be available. Overall, our family enjoyed and loved our stay.
September 5, 2013
Rated 4.0 out of 5.0 by Katester Home away from home
The rooms and bed are comfortable. There are plenty of opportunities for socialization; from breakfast, to the gym, to the pool, to dinner. The BBQ is a nice feature when the weather is good. I wish there was an oven in our room, to use during inclement weather. The breakfast was enjoyable. I keep the same hours on the weekend, and it would be great if the breakfast would keep up (6:30am) with my schedule. we'll see you again in November.
August 24, 2013
Rated 5.0 out of 5.0 by larry3623 excellent place to stay
in the past 2 years I've stayed over 100 nights and really like there I get treated like family by all the staff and I do recommend it to all my friends
August 23, 2013
Rated 5.0 out of 5.0 by carolron wow what a beautifulhotel and great location
we really enjoyed our stay - the room was very nice,we enjoyed the breakfast and the gym thank you - the staff were friendly and helpful as well
August 21, 2013
Rated 5.0 out of 5.0 by Sparky76 Great service
Clean, comfortable room. Front desk was very polite. Breakfast was very fresh with a good variety of items. I left 2 shirts in the closet and they were promptly mailed to my home.
August 16, 2013
Rated 5.0 out of 5.0 by CaNative Great hotel
Awesome rooms, king size bed, great kitchen with stove top, microwave, frig, dishwasher and dishes and cookware. We stayed during Hot August nights, took a taxi back and forth, cost about $25 each way but split between the 4 of us it made it so nice not to have worry about parking or drinking :) Hotel staff were very nice, helpful and informative.
August 14, 2013
Rated 1.0 out of 5.0 by Ray12345671 NO ROOM SERVICE - SHEETS NOT CHANGED
When I reserved the room online the web site did not say that the sheets would not be changed or that the rugs would not be vacuumed. Did not find out until the next after returning to the room about 8:00 p.m. Asked the front desk to clean the room and was told no they don't do that. Wil not stay again.
August 13, 2013
Rated 4.0 out of 5.0 by Travingwithkids Great for families
This is a great room for families with kids. The breakfast and dinners are very good and save on time and money. It would be nice if the housekeeping staff paid a little more attention to detail in the room, like the condition of the dish washer and the air vents. I had to fix the dishwasher myself and the air vent had tissue stuck in it. Over all it was a great stay and I would be happy to stay there again.
August 6, 2013
Rated 5.0 out of 5.0 by LACoro Clean
Wonderful hotel. It was very clean, the food was wonderful, the pool was nice, and the room was spacious.
July 31, 2013
Rated 5.0 out of 5.0 by Lynnley Would definitely stay here again
I think this was a pretty good value for the money. The staff went out of their way to be courteous and helpful. The hotel is in a good location in a beautifully landscaped neighborhood, close to a freeway on-ramp. It's clean and has free breakfast and weeknight supper.
My only complaints are that the air conditioner is pretty noisy, and the door between the bedroom and living room is split in the middle, letting light into the bedroom when someone is awake with the living room lights on. (I'm a light sleeper--these things probably wouldn't bother most normal people).
July 30, 2013
Rated 5.0 out of 5.0 by Gaile13 " Friendly Staff " & " Pet Friendly " in a Great Location
I feel very welcome & comfortable at this StayBridge Hotel.
This StayBridge Hotel is the only Reno Hotel I will stay
with my little Pekingese.
I make my Reno Trips only if "this StayBridge Hotel " has
available rooms for me.
KEEP UP THE GREAT SERVICE
I ALSO HOPE THIS StayBridge Hotel will
always be " PET FRIENDLY "
Thanks Again For A Friendly Stay,
July 27, 2013
Rated 1.0 out of 5.0 by UtahDan Significant Problems With Room Which Staff Would Not Resolve
As a Platinum Priority Club member I have stayed at and enjoyed Staybridge previously. I would still recommend this brand over all, but this location's lack of service was so astonishing that I actively recommend avoiding it. Fundamentally, the below issues should not occur at any hotel charging the rate I was paying. Three issues:
First, the air conditioning was not functioning properly. The room got to 81 before the sun went down and the room began cooling. Staff stated that there was no maintenance available and offered two small desk fans instead.
Second, the drain on the tub malfunctioned and would not drain at all. Staff said there was no maintenance available and said we could use the other bath unit in our suite. The other unit was a shower only (no bath) and I have two small children. A 10% discount was offered for losing 50% of the bath facilities I paid for.
Third (and I admit this is minor), after checking in around 4:30, and arriving at my room, I found housekeeping still cleaning it. I had to sit in the hallway and wait for housekeeping to finish. I only had to wait about five minutes, but it would have been nice have been told the room wasn't ready as the lobby would have been much more comfortable to wait in than sitting in the hallway with my family and my luggage.
July 13, 2013
Rated 2.0 out of 5.0 by Mookie1990 Not recommended
Room was small, VCR did not work and did not fix it, Advertise they had a basketball court for the kids to play - did not. The breakfast buffet was good however there were not enough tables or chairs to sit. Had to stand and wait for people to leave. All signs said towels at pool - but when you get to the pool - no towels.. Had to walk back to the front desk to check them out!
Would not stay at this hotel again.
June 30, 2013
Rated 5.0 out of 5.0 by Honeydo The nicest ever!
This extended-stay hotel was exceptional. Contemporary furnishings, very clean, granite countertops, and super comfy beds. It's a wonderful place to stay for one night or a month. The breakfast is fabulous with choice for any diet preference. It's also near a wonderful outdoor mall with great shopping.
June 15, 2013
Rated 5.0 out of 5.0 by JLS1232 Very clean and excellent service
Service was excellent, front desk very friendly. Rooms are very nice, upscale and clean. Hallway was warm. Pool is very clean. Needed more towels. BBQ area very nice. Parking great. Breakfast very good, large variety.
Refrigerator doesn't make enough ice. Bed a little hard
I would stay again.
June 10, 2013
Rated 4.0 out of 5.0 by Shepsher Great place to stay, work out room hot
This is a comfortable place to stay. The staff are very welcoming and it is great to have a kitchen to prepare my own meals. My only complaint is that the workout room is with the laundry room, and it was EXTREMELY hot. The equipment is also in need of maintenance or replacement.
May 22, 2013
Rated 5.0 out of 5.0 by Krod Execellent Customer Service and Stay
I can't say enough good things about our stays. We have had to come over to Reno for the past two months and everyone has been so great and accomodating to our special circumstances. I truly appreciate the care and concern they have shown us. The amenities are also great for not just the two of us but also for our children. Thank you to all the staff at Staybridge - Reno.
April 11, 2013
Rated 5.0 out of 5.0 by lavagirl Not a single slot machine!
I'm a grandma who believes children should not be staying in casino hotels, so Staybridge was a perfect alternative. Since it's "extended stay" I was afraid they would be uptight and quiet-oriented. Instead it felt very much like home, child and pet friendly so our visiting grandchildren had a great time too. Hardly any shushing, yet it was very quiet in our room. Breakfast was great (we never had the dinner), the indoor pool was great with snow outside. So from a standpoint of grandparents and 3 little ones the facilities and staff were AWESOME!
January 28, 2013
Rated 5.0 out of 5.0 by skiingmom123 excellent staff
Staybridge reno has great staff.On Thur. night, I left my new bought camera by the salad bar. I thought it must be gone but I was so happy to find it was well kept by the reception staff and they returned that to me! Actually, every staff I encountered is very warm and polite and helpful. The first night ( 1Jan.)arrived, I can't find the button to open my trunk. A tall staff from reception helped me sort out immediately. A male staff with medium build always gave me friendly greetings. A female staff on duty of 5Jan. was also very warmhearted with all kinds of our requests. The cleaning staff are wonderful with their job too. Their service is spotless. The food provided at breakfast and evening reception is of good quality, especially in term of freshness compared with other staybridge. I have great experience with the customer service with Staybride reno. Definitely I will return
January 9, 2013