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Rated 4.4 out of 5 by 75 reviewers.
Rated 1.0 out of 5.0 by Terrible Pillow and Inability to Meet needs -The pillows are small and lumpy -I was given a handicapped room with a small queen bed for a weekend trip with my wife. No attempts were made to accommodate my actual reservation. I was simply given excuses that corporate reservations had made the error. -The air conditioner was the best I have ever had on a hotel. July 22, 2014
Rated 4.0 out of 5.0 by Affordable Hotel with great amenities I stayed at the Hotel with my three small children. For the value the room was fabulous with 2 queen beds, a pull out couch and kitchenette. The breakfast provided in the morning was perfect to feed my family and myself. For my situation I wish the Hotel someone to help with luggage which they do not. Other than that it is a great Hotel. July 10, 2014
Rated 5.0 out of 5.0 by Great place to spend a few days after surgery! We were already staying at the Staybridge while visiting our daughter. She had to have major surgery so we got an additional room for her as she was only staying in the hospital over night. She needed to recover further before returning home to her small children. This turned out to be a great idea. She was able to rest and recover for a week. The breakfast was nourishing and the in-suite kitchen was large enough to prepare simple meals for her. The laundry was free which was a big help. The maids and other staff kindly respected her privacy sign when it was up. They replaced towels and even changed the bed an extra time when she had perspired through the night. It is a great place to spend a few days after a hospitalization before returning back home. The staff are all efficient, courteous, and go out of their way to meet any reasonable request. The hotel has a home-like atmosphere. It is located conveniently in South Reno in a very safe, quiet area near the Renown Hospital at South Meadows. Smith's Grocery, Walmart, CVS, Walgreens, Starbucks, really about anything you need are all within a few minutes of hotel. There are nice restaurants nearby. A major shopping area-The Summit is about 5 minutes away: Dillards, Pottery Barn, Williams Sonoma, Orvis, Victoria Secrets, Gymboree, and much more. July 8, 2014
Rated 5.0 out of 5.0 by Great Hotel I only have one request and that is update the Wifi system so that it is stronger and doesn't go out as much. July 8, 2014
Rated 3.0 out of 5.0 by Nice hotel except room temperature and lumpy mattress This is a nice hotel but they need to let customers control the room temp. It was so hot in the room we couldnt sleep. Plus the mattress in the pull out bed was so hard and lumpy! I like the kitchen in the room and the room itself was nice. July 7, 2014
Rated 5.0 out of 5.0 by Disappointing reception staff but otherwise great stay Pros - Our family of 5 adults travelling from the UK felt very comfortable in the 2 bed suite. Surrounding area was safe enough for both daughters to happily take early morning runs. Laundry was really useful and worked very well. The garden patio and BBQ area was a real bonus. We shopped locally and had a lovely relaxed evening eating and drinking under the stars with only a few steps to our room. The breakfast options were very good and the staff replenished and cleaned it regularly. Cons - The receptionist on our arrival was not very welcoming and seemed preoccupied. Hot tub was too hot to get into and the pool towels quite small. July 6, 2014
Rated 5.0 out of 5.0 by Staybridge in Reno Clean and neat with no smoke or slots around. I would stay again and drive to a casino for the 2 hours when I need a fix. Breakfast was good and the price right. Best yet, 100 outside and my room was a nice 68! July 5, 2014
Rated 5.0 out of 5.0 by Very nice hotel Very nice, close to airport approximately 6 miles. June 30, 2014
Rated 3.0 out of 5.0 by Quiet, Clean and Lighting Less than Expected I stayed for 9 nights and was awakened in the middle of the night by noisy guests in adjacent rooms twice. Housekeeping services were not provided at least four different days. The bathroom lighting is so poor, I had to shave by a open window. TV had no guide and the picture settings reverted to a less desirable picture every time turned off. A friend of ours stayed in the lodging property next door with a comparable cost of 60%. June 19, 2014
Rated 5.0 out of 5.0 by Excellent Service....Excellent Room...Excellent Food! Simply stated....Excellent Service...Excellent Room..Excellent Food! The room was clean...and quiet...and big! June 18, 2014
Rated 5.0 out of 5.0 by Excellent We were very satisfied with our stay at the hotel, and will be using it again. June 18, 2014
Rated 5.0 out of 5.0 by Excellent Basic Hotel Stay on points, extremely good value. No problems. June 11, 2014
Rated 5.0 out of 5.0 by Great rooms Liked the amount of space in living area and two bedrooms. June 8, 2014
Rated 5.0 out of 5.0 by Nice place We were traveling with 4 generations of women ranging in age from 80 to 19 months, and me. This hotel was acceptable to all of women. (Unbelievable, I know...) Having to travel for work, I stay in quite a few different hotels, and I was impressed by this hotel. The four things I liked most about the hotel were: the layout of the 2 Bdr. suite, complementary breakfast and a dinner "social hour" (Tues-Thurs), and the pool barbecue area, and the DVD players on each of the 3 TVs in the suite. Two things I would change would be: the pull-out couch was not very comfortable to sit on and the trash can in the kitchen could ave been bigger.. Overall, I would give this hotel a 4.75 out of 5. Will definitely stay here again. June 2, 2014
Rated 5.0 out of 5.0 by Home away from Home I have stayed there twice for two weeks each in the past two months, this was my first time at a Staybridge Suites. Thank you Heather and the rest of the staff for making our stay great. I will look to stay at a Staybridge Suites in the future. It really was a home away for home. May 6, 2014
Rated 5.0 out of 5.0 by Gr8 Location - Gr8 Staff - Gr8 for Extended Stays - Upgrade TVs Plz Have stayed at this location for 30+ day stays multiple times per year over multiple years. Kelli, Shane and staff are outstanding. Only 15 minutes from downtown but far enough away. Location is quiet and safe. Groceries, dry cleaners, banks/ATMs, etc. all very convenient. Gr8 Chinese restaurant (Cai E's) very close. All staff personable and professional. Housekeeping never misses a beat. Rare maintenance issues resolved promptly and completely. Ethernet historically strong with minimal interruptions. Only ongoing issue is quality of flat screens and channel offerings. Like too many Staybridge Suites, they have yet to upgrade from original 32" screens and need to upgrade to HD channels. That standard is at least 5 years old. Today, a 37"+ flat screen and resonable HD channel offering is the baseline. As an extended stay hotel, Staybridge needs to move to 42" with robust HD channel offering to support brand image / expectations. January 16, 2014
Rated 5.0 out of 5.0 by Great Staff, Comfortable Hotel - Don't stay here Don't stay here. The hotel has great staff, nice rooms, and pool for the kids, gym equipment and laundry. If you stay here, there won't be room for us, and we really want to be able to stay here more often. Make your reservations early because it fills up. January 9, 2014
Rated 3.0 out of 5.0 by Decent, but Noisy The walls seem really thin, can hear all the noises. It was exceptionally noisy when we were there with families with kids who would run up and down halls and in their rooms. Also the pull-out bed is TERRIBLE!!! I'd suggested upgrading to a better sofa-sleeper. Otherwise, it was very clean and we like the location. January 2, 2014
Rated 5.0 out of 5.0 by 26 December 2013 - Reno This hotel is a secret gem of a hotel in Reno. It is far enough away from the crazy part of Reno so you can sleep well at night but if so inclined, you can drive back to the center of the city in just a very short period (5-10 minutes). The staff of the hotel were easy to deal with and acted very professional. Our group of people encountered no issues at all. Breakfast was free (as usual) and was better than most of the extended stay types of hotels. The coffee was fresh and the hot meat was also fresh. Too often in other hotel brands, the "free" breakfast is some to skip but in this Staybridge, it was actually good. Did not use the pool or the exercise area but the area seemed clean and well maintained. Would highly recommend the hotel to others. December 30, 2013
Rated 5.0 out of 5.0 by very comftarable room the room is well equipt and coftable the shower is very nice December 9, 2013
Rated 4.0 out of 5.0 by Comfortable n good size for 4 guest Our family had a good time all along during the stay. Though little far from the city but surrounded with a daily needs store and gas closed by. Breakfast was good and staff were professionally behaved. Only issue for the noise if staying in lower floor. December 5, 2013
Rated 5.0 out of 5.0 by Great Holiday Stay I stayed over Thanksgiving Break, with the exception of a minor issue at check in (which was resolved) my stay was incredible. Breakfast was always hot, fresh, and ready. The staff was nice when they were at the front desk. The Manager was very helpful. The hotel is at a great location to really experience Reno, the way you should. December 5, 2013
Rated 5.0 out of 5.0 by Thanksgiving in Reno Reno was our central meeting spot for Thanksgiving. Our room was very comfortable; the kitchenette was great for serving our Turkey dinner that we carried with us; the breakfasts were delicious with nice selections; the evening snack sounded great though we never had occasion to partake (even had beer on tap!!!); the master bed was very comfortable; the sleeper left something to be desired for an adult [we brought along an air mattress just in case :)]; the staff was very helpful and cheery; the cookies were delicious; parking was excellent; & the location was great (not a casino). All in all, the accommodations were great. We would return. December 4, 2013
Rated 4.0 out of 5.0 by Nice place This was our first time staying in a place like this. It was quite enjoyable. Beautifully furnished, very clean and a great shower. LOVED that it was a non-smoking hotel. Liked that the pool was indoors, swimming in the winter... Awesome!!! Staff that I interacted with were very friendly. The days we were there breakfast seemed to rotate between eggs and bacon and cheese omelette and sausage. Also had fruit salad, cottage cheese and an assortment of pastries and bread. It's two minutes from the Walmart and Kohl's. Only two things we wished for, A little bit bigger sink in the kitchen area, I prefer to hand wash dishes, and a guide of some sort that lists the channels that are available. December 4, 2013
Rated 4.0 out of 5.0 by Another great stay Usually, we reserve a 1-bedroom suite at this and other Suite hotels. And although there was a serious problem here with the quality of the mattress on the sofa-bed, the staff worked with us to make our stay very nice. We ended up with two studios for the cost of one 2-bedroom unit. We did move to a 2-bed unit at first, but all of these are on the freeway side of the hotel, so we asked to have a different accommodation and they did their best. We will stay here again, but only if they replace the mattresses on the sofa-beds! November 30, 2013
Rated 5.0 out of 5.0 by Comfortable, Quiet location Stay on Friday night. Negative .....breakfast not open when I left in morning....around 0630. Business center computer may have had malware?? When checking email........got message saying I needed to fill out form as my email may have been taken over by reboot???? I shut down......went to my own computer ......no problems. November 21, 2013
Rated 5.0 out of 5.0 by Buck and Family We normally stay at the peppermill, but we needed two rooms with a bedroom in each. Staybridge was able to accomodate my family with exactly what we needed at a really good rate. The rooms were big enough for my wife and me and our three children. The buffet breakfast on the weekend was great, saved time and money and was very good. The staff was over the top helpful. The pool/spa was very nice, when we used it, it was warm and clean. The gym was also a surprise....i work out every day and when I go to the fitness rooms at most hotels I don't even bother, i'll just do some push-ups/sit-ups in room and go for a jog. At Staybridge i was able to get in a great work out and use their cardio equipment as well, nice suprise. It was a good experience over all. We were there for my Nieces gymnastics competition and the facility was only two miles away, very convienent. Over all an excellent experience, we'll be back. October 26, 2013
Rated 5.0 out of 5.0 by Wedding Trip Good location out south of airport off 395/80. We drove down, had our car, so the 20 minute drive to downtown Reno wasn't a problem. Room was quiet and clean. Only problem was daily touch up service not offered on weekend unless you ask as soon as you arrive. So no problem! Housekeeper very sweet and brought clean towels and more coffee. I even got extra towels brought up by front desk, I just asked for more towels before returning to my room. Great little breakfast and little eating area in lobby. Grocery store and Starbucks also close by! October 23, 2013
Rated 5.0 out of 5.0 by Friendly staff at every encounter I thought the front desk staff were incredibly friendly and helpful with finding a restaurant for dinner. At breakfast the next morning the ladies serving were also very sweet and friendly. Very clean, comfy rooms and the popcorn was a nice touch. Definitely the best place in Reno if you want to stay and not smell cigarette smoke! October 22, 2013
Rated 5.0 out of 5.0 by Cleanest Hotel EVER!!!! I am not a traveler by nature. However, I needed to travel to Reno for my daughters softball team. I was unable to stay at the hotel with the team, no rooms, so we booked here. I was so happy with the room and my stay. It was so clean, the room was spacious, it had a kitchenette and even had a tiny diswasher. There was an indoor pool area and it was amazingly clean. CLEAN CLEAN CLEAN! October 17, 2013
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