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Rated 4.4 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Pleasantly surprised ! This hotel was a bit hard to find - it sits on the backside of a mall - but well worth the effort. Very clean and modern and the staff were awesome. We were only there for one night to catch a concert at the casino but would have stayed another night to enjoy the area if we had known the hotel was so nice. Free breakfast is always a bonus, but this one is far better than most and the staff super friendly. The employees genuinely care about their guests and the quality of the hotel. July 16, 2014
Rated 3.0 out of 5.0 by Weekend woman at the front desk is the rudest hotel employee I have ever encountered I have been at this hotel on and off for over 6 weeks as we prepare to move into our house. The hotel is fine, relatively clean and convenient and Scott at the front desk is awesome. However-there is a woman who works at the front desk on weekends that is the rudest hotel person I have ever encountered. I travel 30+ weeks a year and deal with many personality types but have never ever been treated like I have been from this woman. She is rude and unhelpful-speaks to customers like they are bothering her and when you call the front desk she addresses you by your room number instead of your name-what a waste of a good job to go to an undeserving employee. When we finally move into our house I will never have friends or family stay here in fear that they would have to deal with her. I feel certain management already knows about this person as there are several complaints on this site and others that mention her yet she is still here. What a shame-IHG deserves better than what she is representing on their behalf. July 12, 2014
Rated 5.0 out of 5.0 by Home away from home We have stayed at this Staybridge Suites previously and will again, as it is close to where my son lives. It is also freeway close, but without the freeway noise. Also next to a shopping center with restaurants and a movie theater. Standard rooms were sold out and as IHG Platinum Elite members we were upgraded to a two bedroom suite. It was a good preview and we decided we could be very comfortable in this suite when traveling with more family members, rather than getting two rooms. The entire facility is clean, quiet, and comfortable. Bed was comfortable with lots of pillows. Got a very good nights sleep. I especially like the breakfast; various cereals, juices, soda machine, fresh fruit salad, real scrambled eggs, ham, and love those Belgian waffles. We had a minor incident with a staff member at the end of breakfast. She was just starting to pull a strap across the walkway to the buffet when my wife asked if she could get some more fruit salad before it was put away. She allowed her to do so, but made some comments in Spanish to another worker about how they would never be able to finish. I'm sure she was surprised when my wife told her in Spanish she shouldn't talk about customers behind their back. We also reported it to the Asst. Manager who apologized and said she would speak to the staff member. A minor thing but customer service goes a long way in the hospitality industry. I left a cell phone charger pIugged in behind the nightstand with the cable on the floor. I called the next morning and it was found and held for my son to pick up. I certainly recommend this Staybridge Suite location. July 5, 2014
Rated 5.0 out of 5.0 by Excellent All staff members, Scott, Corona and GiGi made us feel like part of the family, the kitchen staff treated us as if we were at home. Housekeeping handled our weird schedules and requests. Maintenance worked with us in issues that came up. All in all I am sorry I am leaving, I feel as if, I am leaving a family home. And need to return in a few months for a visit just like you would visiting any family member. I would and have recommended his hotel to many. During our stay we encountered many people, some that were also here for a long time stays. We all talked about the wonderful staff, and how we are treated when we leave through the door and come back each time. It was as if you were coming home. Scott would ask how is it going, you ok, you look tired. Corona would say how are you doing was it a good day out there today, GiGi would say, hey girls how is it going, you need anything before you go up. When my grandson was sick and coming home for the hospital, Scott made sure the room was cleaned, beds stripped etc, so we came in to a clean germ free room after a hospital stay. GiGi made sure we had any wipes, disinfectant, hand sanitizer, so the baby would stay healthy. It was a family that cared and that is why we will keep coming back. July 4, 2014
Rated 2.0 out of 5.0 by Not a wonderful experience We arrived at the hotel at 4:45 on a Saturday afternoon, and the room was not ready. They offered us a room that they said was an upgrade, and we agreed to take it. Later in the evening, around 10:00, I tried to turn on the light in the bedroom between the beds. The light did not work! I tried a different outlet, a different light bulb from a working lamp, nothing made the light work. So I called the front desk from the bedroom phone, and the phone did not work. I tried a couple of times, trying the speaker phone and after unplugging and re-plugging in the handset to report, but it did not work. I then went to the phone in the other room, and called the front desk again. The first thing the person at the front desk said was something like "Are you going to hang up on me again, or are you going to quit playing games now!" in a VERY angry voice. She was actually yelling at me like I was a bad child or something! I have stayed at a lot of hotels, and have never been treated like this by a front desk anywhere before this. I told her that neither the telephone or bedroom lamp worked, and ended the call. I got a lamp from the other room, and put that in the bedroom for the evening. I the morning we got up, and found that the coffee pot in the room did not work, and when we went to take a shower, there was no shower curtain! We reported these to the front desk. At least this time, the front desk person was friendly, polite, and helpful. They brought up a shower curtain, but no coffee pot. We ended up getting coffee from the breakfast room. Finally when we checked out in the morning, our bill had a different room rate for each night, even though our reservations showed the same room rate for each night. They did make this good, but why was the rate wrong, and if there was a different rate for the different nights, why were we not told when we checked in? Overall, the property is nice, we just got a room with problems,and a front desk person that should not be working in the hospitality industry. July 3, 2014
Rated 4.0 out of 5.0 by Acceptable hotel for sports team Hotel was a bit difficult to get to but once there was in a nice location behind a strip mall. Decent dining choices nearby. Layout of hotel floor plan was strange with a lot of twist and turns but overall were nice accomodations. July 2, 2014
Rated 5.0 out of 5.0 by Stay away from home The staff helpped me thrugh a tough time (my home was flooded) and each day someone would ask how is the house coming? It made me feel that they all cared and would have not stayed anyother place - I learned how to pour draft beer - had to be shown a few times, but now I can do it ! Staff was the best of the best - they all diserve a raise!! June 29, 2014
Rated 4.0 out of 5.0 by Comfortable, but late start for breakfast Great hotel and location. My only gripe is that the breakfast starts too late. 6:30 am on the dot is too late for the business crowd to eat. 6 am should be when breakfast begins June 27, 2014
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