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Rated 4.5 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by GREAT HOTEL!!!! My Husband and I stayed here before and made our reservation online with friends to attend an event here in San Antonio. We arrived and found we made the reservations at the wrong StayBridge. Hector at front desk contacted the other hotel and cancelled our rooms with no charge; he also honored our lower quoted rates and reserved us four rooms at this wonderful property. About two hours after check-out, my husband noticed he left his ipad in the room. I went back to front desk and spoke with Eddie; he contacted Michael from housekeeping and the ipad was found and given to me within 5 minutes. The hotel is clean, nice and the staff is honest and awesome!!!! We are customers for life!!!! August 28, 2013
Rated 2.0 out of 5.0 by Nice location could quality price experience We like the location of the hotel very much. Rooms are nice clean confortable with lots of drawers and closet space. Gym is nice but not as nice as theee Brownsville's Staybridge suite. Laundry work well. Breakfast is good with options of health choices avalable like oatmeal ,honey, nuts, raisins and fresh fruits. I would like you to turn more green and use less plastic during the meal times. In our first stay July 25th to 28 they did not offer anything to be a member of Holiday Inn Hotels. In our second stay the remote TV of the main room was not working they changed the controls may times but send someone to repair the TV 2 days before our departure. This was really annoying. The sink of the kitchen had an terrible odor as the grinder did not work . Althought we expressed the problem several times it was fixed early to our departure. Found the north star Mall old and run down. We will try Staybridge next to Cantera next time. August 16, 2013
Rated 4.0 out of 5.0 by Rooms are extremely clean, comfortable and attractive. Great service with a smile! Hotel location is within walking distance to shopping, eating and entertainment facilities of a variety of choices. Shuttle bus is also available for guests. August 15, 2013
Rated 5.0 out of 5.0 by All excelent Our 7 night stay at the Staybridge in San Antonio couldn't have been any better! Everything was excellent (Thee breakfasts,the room/suite, the pool, service, shuttle, parking lot). Thank you, Staybridge, for a great vacation! August 5, 2013
Rated 5.0 out of 5.0 by Another favorite in San Antonio We were always staying at the Staybridge off Commerce when we went to S.A. well..... It looks like we've found yet another great Staybridge to stay at now. So weather we want to be closer to the river walk or the malls both of these hotels will provide everything you'll need for your stay. This hotel has the swimming pool on the 3rd floor and that was nice, not to mention the hotel was able to fit us in even after a short notice (Thanks Hector!# I asked for a room on the first floor considering we have a 18 mo old and didnt want our son to bother the people underneath us with his running around and Hector made that possible,room was quite large #open floor plan# and our room was always touched up after our daily running around. Food to us was not the Best but we also know this is a hotel and not a resturant, breakfast also has all you need for a quick start prior to starting your day #Its ok) Hotel seems to stay full so book early and hope you enjoy this hotel as much as we did. :-) August 4, 2013
Rated 2.0 out of 5.0 by Poor service at front desk We needed another blanket for the sofa but the Guy in the front desk told us there were none, so if You need a third person in a room, You take the chance of not having a separe blanket. Also none of the telephones in our room worked August 3, 2013
Rated 5.0 out of 5.0 by Had a great stay here. Enjoyed our stay . The room we had was very spacious and the staff was great if we needed any thing. The only thing I didn't like was the alcohol served at the reception. I didn't feel comfortable taking my grandkids who were with us to this. July 10, 2013
Rated 1.0 out of 5.0 by Comfortable bed We opened the door and we get thrown back with the REAL NASTY SMELL of cigarette. Our stay was 3 days and we had the windows opened, day and night. The room was beautiful and clean. The bed comfortable to sleep but the bedding stunk of cigarette. July 9, 2013
Rated 5.0 out of 5.0 by Very large rooms! I stay at this location from June 5th - July 3rd and truly enjoy everything about the hotel. They make it so convenient for business travelers that are alone to take their plate of breakfast & or dinner back to there room by giving you the option of throw away plates or regular plates. I also enjoyed the fact that there are two differnet elevators (some of the fastest that I have encountered in a hotel of this size) with one being in back by the parking lot, and one in the front to access the lobby & food areas. The service staff was extremely friendly and made you feel almost at home. The hotel is also very quite as I totally slept through a few amazing thunderstorms that I was told about the next day! July 8, 2013
Rated 5.0 out of 5.0 by Cant say enough I stayed at this hotel for almost 10 months and i dont remember a single instance where the service was not good.. it was always awesome... thru these 10 months i would have probably interacted with all staff members and all of them were awesome.. the kitchen staff, housekeeping staff, maintainance, front desk have all taken care of so well.. they have set the standard so high that i keep comparing this experience to the stays at other properties and they never met it.... anyways.. thank you Staybridge team.... June 16, 2013
Rated 5.0 out of 5.0 by Fabulous Location!! This hotel is fabulous!! We were staying at this location for my niece's Air Force boot camp graduation. It was only a 15 minute drive on the 410 loop to get to the base and it was easy on and easy off of the loop. All of the hotel staff encountered were very nice and very helpful with any request that we made. The breakfast and light meals were great!!! The ladies that ran it were so fast in filling everything up and keeping it clean. I would definitely stay at this hotel if going to San Antonio again and would highly recommend it! This was my first stay at a Staybridge Suites and it will not be my last! June 7, 2013
Rated 4.0 out of 5.0 by Space & Pillows Excellent space but pillows need to be improved to be more comfortable. May 30, 2013
Rated 4.0 out of 5.0 by On the Go! At checkin the front desk computers or key maker was not working. Front desk handled it very professional to complete the checkin. One key worked and one didn't . Enjoyed stay! May 29, 2013
Rated 3.0 out of 5.0 by needs improvements As I travel quite a bit for the company I work for some of the things I look for wthin a hotel are the amenities, ease of access, and ease of parking. The parking on more than one occaision was inconvenient. I had to park in no parking areas of the parking lot. I was not the only one to have to do this. The other thing I utilize is the health area/mini cardio area of a hotel. This one had very little equipment (2 bicycles, Elipticales, and 2 treadmills). The stationary bicycles were from the mid to late 90's and were in need of replacement. Not all was a negative experience. The staff were very friendly and knowledible. The service on the rooms was excellent and the swimming pool, though exposed to every building around (it is on the 3rd floor and outside while most buildings surrounding the hotel are much higher than this) was clean, well maintained, and nice to do laps in. Anyone who does not want to be exposed to anyone looking out of a neighboring building would probably not feel comfortable. Overall it was an average experience, but I probably would not stay here again. May 28, 2013
Rated 5.0 out of 5.0 by Mucho Bueno! Excelent location, great shuttle service, if "Justina" is your driver you will love her, a total pro! Very close to apt, mall and restaurants May 25, 2013
Rated 5.0 out of 5.0 by Excellent week long stay I can't say enough positive things about this hotel. Excellent location- walking distance to a huge mall! The rooms were great- cooktop, microwave, full size refrigerator! Best value for your money, hands down!! May 23, 2013
Rated 5.0 out of 5.0 by Great for Early Flights We loved this hotel! The room was clean, the bathroom spotless! We must have gotten upgraded to an executive suite, because we had tons of room! We had a very early flight the next morning, and we were still able to get breakfast - hot coffee, cereal, yogurt, fruit, pastries - everything except the cooked items like eggs and waffles - all at 6:00 am! We only wished we got to stay there longer. May 6, 2013
Rated 5.0 out of 5.0 by Great bed Totally comfortable bed, good fluffy blankets, lots of pillows. Also important to me, no one banged on our door early in the morning asking to straighten the room April 26, 2013
Rated 5.0 out of 5.0 by Great service, friendly overall I enjoyed the location of the hotel. It was close to all my areas of interest and places I needed to be. I enjoyed the room in which I have stayed several times. My wife and I also like the support staff who that allows us to have the first floor room since my wife will not use the elevator. we also enjoyed the varies of breakfast served daily. The way that it changes daily with different menus. we enjoy the different types of amenities that are available to us. We like the security of the hotel. The way the parking lot is enclosed with gates . we like the cameras located at each door and exits and the guards patrolling the area at all hours of the night. we enjoy the coffee provided for us in each room. We also like the friendly people that work at the front office that are ready and very helpful when you really need them . The way that they provide transport to and from the air port and other places of interest. The cleaning staff is also equally friendly and helpful when needed April 25, 2013
Rated 5.0 out of 5.0 by Great Hotel The room was outfitted with all necessary toletries as well as bath slippers. The room was very comfortable and kept cleans. This hotel is one I continue to use and look for wherever I travel. April 18, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL!! My family and I absolutely loved this hotel. Staff at this hotel is extra helpful not to mention housekeeping was amazing too. Our room was very clean April 17, 2013
Rated 5.0 out of 5.0 by Great experience in every way, just like the last time This is my destination of choice every time I come to San Antonio. Location, value, and service make it the obvious choice. Looking forward to my next visit. April 10, 2013
Rated 5.0 out of 5.0 by Best in SA I have stayed in two other locations in San Antonio, Texas, and this is the best one with the clean room and smiling staff. Thank you for making us feel welcome. March 27, 2013
Rated 5.0 out of 5.0 by Wonderful stay I always stay at Staybridge Suites because they are very nice properties, but this one exceeded even my high expectations. I stayed with my wife and 3 kids, and the room was VERY spacious, the pool was wonderful, and the staff was incredibly friendly. I couldn't recommend it more! March 19, 2013
Rated 5.0 out of 5.0 by Platinum # 2 review Revisited this location, again. As usual service and accomidations were exceptional. The staff helpfulness is the standard we use when comparing to mother motel stays.. Great job !!! February 6, 2013
Rated 5.0 out of 5.0 by The Platinum property of the service industry Outstand in all aspects. Use this property to compare all other motel properties we visit. Travel for business approximately 4 days / week. This property is, by far, the platinum standard... December 25, 2012
Rated 4.0 out of 5.0 by Comfortable place poor internet signal and the breakfast is not enough December 8, 2012
Rated 5.0 out of 5.0 by Great experience I enjoyed my stay and will stay there again when I travel back to SanAntonio. The staff was very helpful and atmosphere was great. December 8, 2012
Rated 5.0 out of 5.0 by Great Hotel, Great Staff This property pretty close to the airport, very easy access. The staff of this hotel is very service oriented. I was checked in by Stetson. He was very professional and knowledgeable person. I was greeted by my last name few times and free upgraded to a suite due to my platinum status. Late chaeck out was offered, but i have to leave early in the morning. Room was super clean and very spacious. Bed was very comfortable. Brerakfast was great, more than the continental breakfast. Over all this is great place to stay. I recommend this place to everyone who is looking for clean and comfortable rooms. Will return, if i ever have to go back to SA. November 16, 2012
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