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Rated 4.5 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Great place to stay We considered spending the extra money and staying near the Riverwalk, but I'm so glad we didn't. I love this hotel. It's so homey feeling. We were able to swim in November--the kids loved that! And it's super close to all kinds of restaurants and shopping. They have plenty of luggage carts on every floor. The drive to the Riverwalk was so quick and beautiful. The only negative was breakfast on Saturday morning was so crowded and the staff couldn't keep up. There were no plates, utensils, juice, clean tables, or food options. They really needed 2 more people working breakfast on Saturday. December 5, 2013
Rated 2.0 out of 5.0 by Bad service Terrible service from staff, wouldn't stay at this hotel ever again. November 7, 2013
Rated 5.0 out of 5.0 by Will stay again I was coming to San Antonio to visit military bases in the area and this was almost equidistant to the 3 bases in San Antonio, plus it was within a mile of the airport so a great location. Starting with check-in I was upgraded to a suite and having not eaten all day I was in time for the Sundowner Reception. I have to admit having a decent free meal is a big plus for some of us travelers and this did not disappoint. The food was very good, the staff engaging and that's one reason why I frequent the Staybridge brand when traveling. Nice suite, good food, great staff and excellent location means I will go back next time in San Antonio. October 14, 2013
Rated 5.0 out of 5.0 by The rooms aré clean and excellent beds I have been several times in this hotel and always have the excellent service. Definitely is my favorite in San Antonio, Tx. October 5, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay Staff was very friendly and helpful. Rooms were great, clean and comfortable. Excellent proximity to a very tasty restaurant for dining out and for the airport. Perfect for our needs. Will stay here again! The breakfast opened too late for our flight time so cannot comment on the breakfast. October 4, 2013
Rated 5.0 out of 5.0 by Home like atmosphere We have stayed at this location many times. It is our go to place for our family while in San Antonio. It is a great location. Very roomy and comfortable room. It is easy to just relax in the room after a busy day. Staff is good. Breakfast is good with a nice variety. October 2, 2013
Rated 2.0 out of 5.0 by Room and food The dinning room was dirty as well as the kitchen and they clean the room very late and the fruit of the breakfast was old September 29, 2013
Rated 5.0 out of 5.0 by Great experience in every way, just like the last time Every time I visit San Antonio, I stay at the San Antonio-Airport Staybridge Suites. The staff is first rate -- always professional, friendly, and efficient. The breakfast and evening meals are an added bonus, while the rooms are large and comfortable. September 23, 2013
Rated 5.0 out of 5.0 by Staybridge Suites - San Antonio Airport Great place to stay, laid back atmosphere with all the comforts of home. Great managers special during the week, outstanding pool. Excellent staff took care of any issues that we had which were minor. September 5, 2013
Rated 3.0 out of 5.0 by Could do better Although I was very impressed by the facilities, parking, laundry etc., I found that the service was poor with mistakes made frequently including adding a pet (which I did not have) to my room charge and not being able to correct the bill before I left (this is a nightmare for a business traveller who has to claim expenses). As reviewers have said, the breakfast was good and the location suited what I had to do. Air conditioning could not keep room at 72F as it seemed either to be inadequate or not working ... not good enough when temperatures over 100F outside September 4, 2013
Rated 5.0 out of 5.0 by Best place to stay Staybridge Suites is the best place to stay for business. Large, comfortable rooms with all of the needed amenities. September 3, 2013
Rated 4.0 out of 5.0 by Housekeeping Services I did have a pleasant experience overall staying with this hotel, but during my 7 week stay I started to notice the little things about the housekeeping, or lack there of. In the total of 7 weeks, I only received the "weekly cleaning" twice after I requested it. I was disappointed in the cleaning services because I have a 17 month old daughter and needed the hotel to be clean for her sake. Upon walking barefoot our feet would be black, the carpets were stained, tile floors were sticky, and I just noticed basic upkeep on the housekeeping end lacked attention. To me housekeeping and cleaning should go beyond making the bed and changing out the towels. I really would have apprecited a better weekly cleaning that consisted of vaccuming, shower/tub scrub down, mirrors cleaned, and fresh sheets at a minimum, after all that is what is advertised. That was the only thing I was disappointed with here, otherwise my stay was pleasant and enjoyable. The staff was pleasant as well as the atmosphere. August 29, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL!!!! My Husband and I stayed here before and made our reservation online with friends to attend an event here in San Antonio. We arrived and found we made the reservations at the wrong StayBridge. Hector at front desk contacted the other hotel and cancelled our rooms with no charge; he also honored our lower quoted rates and reserved us four rooms at this wonderful property. About two hours after check-out, my husband noticed he left his ipad in the room. I went back to front desk and spoke with Eddie; he contacted Michael from housekeeping and the ipad was found and given to me within 5 minutes. The hotel is clean, nice and the staff is honest and awesome!!!! We are customers for life!!!! August 28, 2013
Rated 2.0 out of 5.0 by Nice location could quality price experience We like the location of the hotel very much. Rooms are nice clean confortable with lots of drawers and closet space. Gym is nice but not as nice as theee Brownsville's Staybridge suite. Laundry work well. Breakfast is good with options of health choices avalable like oatmeal ,honey, nuts, raisins and fresh fruits. I would like you to turn more green and use less plastic during the meal times. In our first stay July 25th to 28 they did not offer anything to be a member of Holiday Inn Hotels. In our second stay the remote TV of the main room was not working they changed the controls may times but send someone to repair the TV 2 days before our departure. This was really annoying. The sink of the kitchen had an terrible odor as the grinder did not work . Althought we expressed the problem several times it was fixed early to our departure. Found the north star Mall old and run down. We will try Staybridge next to Cantera next time. August 16, 2013
Rated 4.0 out of 5.0 by Rooms are extremely clean, comfortable and attractive. Great service with a smile! Hotel location is within walking distance to shopping, eating and entertainment facilities of a variety of choices. Shuttle bus is also available for guests. August 15, 2013
Rated 5.0 out of 5.0 by All excelent Our 7 night stay at the Staybridge in San Antonio couldn't have been any better! Everything was excellent (Thee breakfasts,the room/suite, the pool, service, shuttle, parking lot). Thank you, Staybridge, for a great vacation! August 5, 2013
Rated 5.0 out of 5.0 by Another favorite in San Antonio We were always staying at the Staybridge off Commerce when we went to S.A. well..... It looks like we've found yet another great Staybridge to stay at now. So weather we want to be closer to the river walk or the malls both of these hotels will provide everything you'll need for your stay. This hotel has the swimming pool on the 3rd floor and that was nice, not to mention the hotel was able to fit us in even after a short notice (Thanks Hector!# I asked for a room on the first floor considering we have a 18 mo old and didnt want our son to bother the people underneath us with his running around and Hector made that possible,room was quite large #open floor plan# and our room was always touched up after our daily running around. Food to us was not the Best but we also know this is a hotel and not a resturant, breakfast also has all you need for a quick start prior to starting your day #Its ok) Hotel seems to stay full so book early and hope you enjoy this hotel as much as we did. :-) August 4, 2013
Rated 2.0 out of 5.0 by Poor service at front desk We needed another blanket for the sofa but the Guy in the front desk told us there were none, so if You need a third person in a room, You take the chance of not having a separe blanket. Also none of the telephones in our room worked August 3, 2013
Rated 5.0 out of 5.0 by Had a great stay here. Enjoyed our stay . The room we had was very spacious and the staff was great if we needed any thing. The only thing I didn't like was the alcohol served at the reception. I didn't feel comfortable taking my grandkids who were with us to this. July 10, 2013
Rated 1.0 out of 5.0 by Comfortable bed We opened the door and we get thrown back with the REAL NASTY SMELL of cigarette. Our stay was 3 days and we had the windows opened, day and night. The room was beautiful and clean. The bed comfortable to sleep but the bedding stunk of cigarette. July 9, 2013
Rated 5.0 out of 5.0 by Very large rooms! I stay at this location from June 5th - July 3rd and truly enjoy everything about the hotel. They make it so convenient for business travelers that are alone to take their plate of breakfast & or dinner back to there room by giving you the option of throw away plates or regular plates. I also enjoyed the fact that there are two differnet elevators (some of the fastest that I have encountered in a hotel of this size) with one being in back by the parking lot, and one in the front to access the lobby & food areas. The service staff was extremely friendly and made you feel almost at home. The hotel is also very quite as I totally slept through a few amazing thunderstorms that I was told about the next day! July 8, 2013
Rated 5.0 out of 5.0 by Cant say enough I stayed at this hotel for almost 10 months and i dont remember a single instance where the service was not good.. it was always awesome... thru these 10 months i would have probably interacted with all staff members and all of them were awesome.. the kitchen staff, housekeeping staff, maintainance, front desk have all taken care of so well.. they have set the standard so high that i keep comparing this experience to the stays at other properties and they never met it.... anyways.. thank you Staybridge team.... June 16, 2013
Rated 5.0 out of 5.0 by Fabulous Location!! This hotel is fabulous!! We were staying at this location for my niece's Air Force boot camp graduation. It was only a 15 minute drive on the 410 loop to get to the base and it was easy on and easy off of the loop. All of the hotel staff encountered were very nice and very helpful with any request that we made. The breakfast and light meals were great!!! The ladies that ran it were so fast in filling everything up and keeping it clean. I would definitely stay at this hotel if going to San Antonio again and would highly recommend it! This was my first stay at a Staybridge Suites and it will not be my last! June 7, 2013
Rated 4.0 out of 5.0 by Space & Pillows Excellent space but pillows need to be improved to be more comfortable. May 30, 2013
Rated 4.0 out of 5.0 by On the Go! At checkin the front desk computers or key maker was not working. Front desk handled it very professional to complete the checkin. One key worked and one didn't . Enjoyed stay! May 29, 2013
Rated 3.0 out of 5.0 by needs improvements As I travel quite a bit for the company I work for some of the things I look for wthin a hotel are the amenities, ease of access, and ease of parking. The parking on more than one occaision was inconvenient. I had to park in no parking areas of the parking lot. I was not the only one to have to do this. The other thing I utilize is the health area/mini cardio area of a hotel. This one had very little equipment (2 bicycles, Elipticales, and 2 treadmills). The stationary bicycles were from the mid to late 90's and were in need of replacement. Not all was a negative experience. The staff were very friendly and knowledible. The service on the rooms was excellent and the swimming pool, though exposed to every building around (it is on the 3rd floor and outside while most buildings surrounding the hotel are much higher than this) was clean, well maintained, and nice to do laps in. Anyone who does not want to be exposed to anyone looking out of a neighboring building would probably not feel comfortable. Overall it was an average experience, but I probably would not stay here again. May 28, 2013
Rated 5.0 out of 5.0 by Mucho Bueno! Excelent location, great shuttle service, if "Justina" is your driver you will love her, a total pro! Very close to apt, mall and restaurants May 25, 2013
Rated 5.0 out of 5.0 by Excellent week long stay I can't say enough positive things about this hotel. Excellent location- walking distance to a huge mall! The rooms were great- cooktop, microwave, full size refrigerator! Best value for your money, hands down!! May 23, 2013
Rated 5.0 out of 5.0 by Great for Early Flights We loved this hotel! The room was clean, the bathroom spotless! We must have gotten upgraded to an executive suite, because we had tons of room! We had a very early flight the next morning, and we were still able to get breakfast - hot coffee, cereal, yogurt, fruit, pastries - everything except the cooked items like eggs and waffles - all at 6:00 am! We only wished we got to stay there longer. May 6, 2013
Rated 5.0 out of 5.0 by Great bed Totally comfortable bed, good fluffy blankets, lots of pillows. Also important to me, no one banged on our door early in the morning asking to straighten the room April 26, 2013
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