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Rated 4.4 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by Great Hotel and Great Value When in Des Moines overnight I try and stay here. The staff is friendly. It is a very good value. The rooms are clean, very roomy, and the beds are comfortable. Breakfast is included in the morning. I highly recommend the Des Moines Staybridge. November 26, 2013
Rated 1.0 out of 5.0 by RUDE HOSTESS THE FRONT DESK LADY ON 11-13- 13 @ 7P.M. WAS CONFRONTATIONAL AND RUDE. OUR POLICE AND FIRE EXCUTIVE PENSION BOARD MEMBERS STAY 1-2 NIGHTS IN THIS HOTEL AND HAVE A MEETING IN THE BUILDING WE OWN NEXT DOOR TO THIS HOTEL EVERY 6 WEEKS.WE HAVE A ACCOUNT WITH THIS HOTEL. . WE HAVE NEVER BEEN ASKED TO FURNISH OUR OWN CREDIT CARD. WE ARE THE EXCUTIVE BOARD THAT APPROVES THIS CARD!! THE HOTEL MANAGER KNOWS THAT. THIS LADY ( NOT THE MANAGER ) ARGUED WITH ME OVER THIS. SOME OF ARE RETIRED SO WE KNOW WHEN YOU TAKE OUR PERSONAL CREDIT CARD YOU PUT OUR OWN MONEY ON A HOLD. WE CANNOT AFFORD THIS . WE ARE TRAVING 200 MILES TO HAVE THIS MEETING. WE MIGHT NEED OUR CARD IF WE HAVE CAR PROBLEMS OR NEED TO USE OUR PERSONAL CARD FOR PERSONAL NEEDS!! THE REST OF THE STAFF WAS EXCELLENT. November 18, 2013
Rated 5.0 out of 5.0 by Great place to stay This is the third year that our family has gathered for a holiday celebration and stayed here. We love it and that is why we keep coming back. The staff is super friendly and greets you like family every time you go thru the lobby. We love the roominess of the rooms and the fridge and dishwasher help with our celebration meals. Sleeping is great because you don't have any noise from the hallway or rooms above or next to you. I highly recommend Staybridge! November 6, 2013
Rated 5.0 out of 5.0 by Made it right I booked 2 double queen rooms and when I arrived I was told they only had 1 double queen due to a booking problem. Instead of bringing a rollaway into a single king room they took it a very large step further and replaced the double queen room with 2 king bed rooms/suites that were adjouned. And of course only charged me the double queen price. I was very appreciative and Matthew at the front desk was awesome in the transaction. I would recommend this hotel to anyone. Thanks November 6, 2013
Rated 5.0 out of 5.0 by Credit Card Only?? Reserved the room with credit card. When we arrived I told the clerk I would be paying cash. She related I would have to pay by credit card only. I related I didn;t have an issue with her keeping the credit card on file, just don;t charge it for the room charges and I would pay cash. Nope, she wouldn't do it. I like to pay cash and see no reason why they can't keep the credit on file until I check out to cover any damages. I understand that, but like to pay cash and not have it on a card. Never had this issue with any other major hotel in the country. Was an awesome hotel and everyhting was awesome. However, only allowing credit card for payment, I wont be back. November 2, 2013
Rated 5.0 out of 5.0 by Outstanding service and accommodations We were greeted by Matthew who was very personable and professional as he made us feel welcome. There were four of us staying in the room and an additional two who were joining us for cards. The room was large enough to have a table and six chairs so we didn't have to play in the eating area on the main floor. (We borrowed some chairs from the meeting room) Matthew called us after a couple of hours to make sure everything was okay with our room. Breakfast was outstanding and the complimentary local paper as well as USA Today were greatly appreciated. I would definitely recommend this lovely property for either a short-term or long-term stay! October 30, 2013
Rated 5.0 out of 5.0 by Thank You For A Great Stay Thank you for always having a Great Place for me to stay. Staff #1 Property #1 HOT TUB # 1 the best in the area and open 24 hrs Location #1 All easy to work with, clean and easy to get to what more would one want. Thank you, Mike October 29, 2013
Rated 5.0 out of 5.0 by Nice place to stay I enjoyed my stay Very nice Hotel Would come back again for sure Thanks October 27, 2013
Rated 5.0 out of 5.0 by Great place! This is my favorite place to stay in Des Moines when I am in town for a meeting, IHCA is close by. In fact when I come to Des Moines on leisure I also try to stay here! I recommend Staybridge to my co-workers, peers and family! They probably think I have some financial stake in the hotel, (I don't...lol) October 22, 2013
Rated 4.0 out of 5.0 by always a pleasure We have just recently started using the IHG chain. So far we have not been disappointed. The rooms have always been clean and comfortable. The staff is friendly and makes you feel welcome. October 18, 2013
Rated 4.0 out of 5.0 by Bright Lights While our suite was quite comfortable and we took advantage of the nice breakfast we can't give the highest marks because of the extremely bright lights in the parking lot. It was like a flood light pouring into our room under the curtains. We had to put a pillow on the AC to try block out the light. October 17, 2013
Rated 5.0 out of 5.0 by Weekend Family Visit We enjoyed a beautiful autumn weekend at this hotel in West Des Moines while in town visiting family. Our suite was so relaxing and the breakfast buffets were exceptional. Our room was quiet, clean and the staff extremely nice and friendly. Our puppy accompanied us and was also welcomed warmly and settled in without qualmns. We have decided to make this our hotel of choice when we need to overnight in WDM. The room rate was fair and a far better deal than other hotels nearby that aren't as well appointed. October 16, 2013
Rated 5.0 out of 5.0 by Nice clean hotel We had 2 nights in Wes Des Moines and nice & clean. Nice location for shopping and lots of restaurant near hotel. October 5, 2013
Rated 5.0 out of 5.0 by Comfortable Bed Very nice rooms, lobby area, and staff. Very accommodating for our large group including lots of last minute changes to our rooms, etc. September 25, 2013
Rated 4.0 out of 5.0 by Great Service Tammy and Rene were both very courteous and accommodating - excellent staff. Thank you very much for your hospitality! September 8, 2013
Rated 3.0 out of 5.0 by Decent stay, good value for the price The room was clean and updated - except for the bathroom which had peeling paint and crumbling tile. The price was good and the pool and gym were well maintained and breakfast provided was great with a big selection. Overall, it was a good stay. The only other problem was housekeeping for the stay is not provided on weekends or holidays and we stayed over both so we went from Saturday to Tuesday with no service. So we had lots of trash and needed towels and coffee. September 8, 2013
Rated 4.0 out of 5.0 by Overnight, week long stay...pet friendly Have enjoyed at least two stays here...rapidly becoming hotel of choice in DSM area for Pet friendly and home like qualities with great facilities and outdoor ambience. August 22, 2013
Rated 5.0 out of 5.0 by Great Service and very helpful, friendly staff We found the hotel to be exceptionally clean and very comfortable. The front desk staff were helpful, and friendly. The whole experience at Staybridge was excellent and will definitely recommend you to friends and stay ourselves again. Thank you for a great time. August 21, 2013
Rated 5.0 out of 5.0 by Great location & attractive looking property Customer service was great at check in. Paperwork was easy & room key was ready & waiting. Appreciated the recommendations made for dinner in the area. Room was clean & inviting. Liked the full sized refrigerator & kitchen set up. Loved the full sized coffee pot in the room! Nice looking breakfast in the AM although we didn't partake. Enjoyed our stay! August 13, 2013
Rated 2.0 out of 5.0 by Rough night sleep... My family and I (2 adults and 5 kids) were on our way back to PA after a 2 week vacation in SD. We had stopped at a Staybridge in Madison on the way to SD. A five star experience was had in Madison, so we changed our route home, just so we could hit up another Staybridge hotel. I called when we were on the road, about 4 hours away asking for a 2 bedroom family suite, we were in luck, they had one available. We arrived on a Thursday night, just after social hour ended. I checked in quite easily, the lady at the desk seemed very nice. After going outside to my car to help unload the rest of the family, I remembered to ask for a crib, so I went back inside to the desk where the lady at the desk was on the phone taking a personal call. I went up to the desk, but didn't introrupt her phone call, waited patiently while she continued to talk for another 5 minutes and then she hung up, I asked for a crib and was told that "yep, they'll get one up to my room ASAP". When I got to our room I was surprised to walk into a 1 bedroom suite. So I texted my husband and asked him to stop at the front desk to see if they had any 2-bedroom suites available. He was told that this was not a 'normal' staybridge and they don't have 2-bedroom suites. (If I would have known that I would have changed our route again and stayed somewhere else!) It was already 8:30pm local time, the kids and mom and dad were exhausted from a 10 hour trip (so far) and just wanted to go to bed, so I thought "well, if the beds are good, and we sleep well, who cares where we sleep." We got the older 4 kids to bed in the Bedroom, and our toddler changed and settled down... but wait! We still don't have a crib!! My husband went down to check the status of the crib and we were told "We don't have any." By the same lady who told me that they'd get one to our room ASAP. So they supplied us with blankets and pillow to help our son be comfortable on the floor. We finally got our toddler settled to bed on the floor, and my husband and I pulled out the sofa bed, assuming that since it's a Staybridge and everything else they do is usually high quality they're going to have good quality sofa beds. Boy were we dead wrong. It was a horrible night of sleep for my husband, my toddler, and I. The springs from the sofa bed were felt in every position and were squeaky, and it sloped toward the middle with more springs. If it was winter and I was cold, the sloping it wouldn't have been such a big issue, but it was summer, we were both hot and sweaty, and didn't wan't to sleep touching each other. And my son kept rolling around on the floor, off of his 'bed', and removing the covers, so he kept waking up and crying. I was up and down all night with him, and my husband kept waking to his cries as well. To top it off, in the morning my husband went to the front desk to hand in our keys, he was able to talk to a manager who told him that yes, they did in fact have cribs available. UGH!! I came away from that night exhausted, not looking forward to another 10 hour drive, and quite upset at the Staybridge hotel and staff. July 23, 2013
Rated 1.0 out of 5.0 by Key problem and handicapped room problem When I checked in with my disabled mother, we had to remind the desk clerk to give us keys. The two rooms were very clean. My mother had a handicapped room which was farther from the front desk that my non-handicapped room. Her room was close to an exit but there was no handicap ramp. Another problem was that she could not get her walker past the corner of the built in corner desk and eating area and the couch. I tried to move the couch but the lamp is bolted which made it very difficult for a handicapped person to get through. At midnight, I was rudely awakened by my door opening up. Luckily I had the lock bar over so he could not enter. The gentleman said he was given a key to room 107 and that was my room for the preceding 6 hours. I was alarmed by the whole deal to say the least. I mentioned this to front desk staff next morning but they just shrugged. Another con, the eggs tasted like powdered eggs and the muffins and such were not covered by a cover as they sat out. I hope this matters get cleared up for the next guest. July 5, 2013
Rated 5.0 out of 5.0 by great place to stay love the social helps to save some cash. Room was very clean and loved the kitchen. June 26, 2013
Rated 2.0 out of 5.0 by Bad Room For a no smoking hotel it was easy to know that someone had smoked in the room we had for our two night stay. The hotel is showing it age and is in need of a major update. In our room there were places where the wall had been spot printed my guess to cover up damage done by families previous to our visit. I would not go back to this hotel. June 24, 2013
Rated 5.0 out of 5.0 by Very nice Super nice hotel with great managers reception & wonderful breakfast. Nice suite with comfortable beds & very quiet. Will definitely stay here again. There is even a grill on the patio out back for guests & a cute little lake to walk around. We were impressed! June 19, 2013
Rated 5.0 out of 5.0 by Comfortable and spacious room We had a great one night stay at this hotel. Rooms were very spacious and quiet (even though we were near the elevator). Super comfy bed, nice linens. Free wifi is always nice and was extra special to us as we were able to connect with our son who just got engaged. The full kitchen is awesome. Very convenient to have a full fridge with freezer and ice maker. We did not use the stovetop. Breakfast was good. Food was fresh and tasty. Nice layout for the buffet and table seating. My only recommendation would be to add a garbage can near the waffle maker to dispose of the batter cups and perhaps a bin for the dirty dishes....minor stuff. Hotel is located near to shopping and interstate. The pool and hot tub are also open 24 hrs. We did not experience the social evening as it was a weekend stay. We got a billing under our door in a.m. even though we had booked on priority points but the staff dealt with it promptly. April 27, 2013
Rated 2.0 out of 5.0 by Only have one complain I am one that does not like to complain, but I come through Des Moines quite a few times a year. And I always like to stay here at this location. The only problem I ever have here and it happens to me most of the time, but I don't get a USA newspaper because they are always gone or given to the other guests that stay more than one night at a time? I have been a PLATINIUM CLUB MEMBER for several years now, staying in hotels about 100 + per year, and I was under the impression that platinium club members are supposed to get the USA Today newspaper regardless of how many nights you stay? The gentleman at the front desk in the morning is not very friendly when I ask for a newspaper, always says they are for the other guests that stay longer than one night? Oh well, I will get over it. Just thought I would write something since I always get asked to fill out a survey. Thanks for your time and again, so sorry to complain. April 23, 2013
Rated 4.0 out of 5.0 by Bed was really comfy! I would stay here again. We came down for the weekend and it is in a great location. The only issues that we had were that there were baseball teams that stayed there also so it was a little loud in the hallways till about 11:00. Wallpaper and caulk in the bathroom had issues but overall a good experience. April 22, 2013
Rated 5.0 out of 5.0 by Great Place to Stay We always enjoy staying at the Staybridge. Everyone is so friendly, the rooms are spacious, clean and comfortable. Breakfast is also a treat. Thank you for your hospitality! April 12, 2013
Rated 5.0 out of 5.0 by Outstanding Customer Service and Hotel If you are in the city of Des Moines you MUST check out this hotel. I guarantee you, that it will take only one visit and you will be back again and again. The staff is AWESOME!! Friendly and most helpful. The rooms are very clean, quiet and spacious with plenty of room for my computer, my files and all my other nick nacks. Breakfast foods provide a large variety from delicious oatmeal(my favorite) to fruit, yoghurt, eggs, sausage or ham,bakery items, juice and coffee. From Tuesday through Thursday in the evening is happy hour ,with beverages and food. Often times when I return to the hotel, I am too tired to go anyplace for food and so I eat right there. What an excellent value!!!!!!!!! I travel very often with my work and I have stayed at many hotels, but this property by far is my favorite. Staybridge Suites, you are my home away from home!!! Thank you for such excellent service and care when I am with you. Sincerely, Diana B. April 10, 2013
Rated 5.0 out of 5.0 by Great place to stay Was late at night when we arrived and was very easy to find. Like the suite, quiet, no outside noise. The bed was firm. The room is nicely arranged. Awesome beakfast buffet, very well supplied and nice variety. Wonderful, helpful, friendly staff. From front desk, to housekeeping, food preparers, maintanance, every one did an outstanding job to make us feel welcome. Like the pool hours. Will stay again when in area. March 14, 2013
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