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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
92%
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整体体验

4.4

基于 1011 评论
92%
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Ratings Breakdown

1011评论

  • 5 星级
    620
  • 4 星级
    258
  • 3 星级
    78
  • 2 星级
    40
  • 1 星级
    15

Excelentes habitaciones pero pésimo el desayuno

By

2020 四月 02

club

Les comunico los siguientes aspectos que he observado con intención de hacerles mejorar. Cuando entramos en la habitación nos encontramos una botella de agua abierta y a medias. Esto teniendo en cuenta que nos encontramos en una situación de epidemia me parece intolerable pues no sabemos si la botella estaba usada y/o contaminada.
El desayuno dejó mucho que desear. Aunque entiendo que la operariva se ha cambiado por el covid19 creo que hay cosas que se podían haber hecho mejor. Por ejemplo, esperaba que lo trajesen en un carro o camarera o una bandeja al menos. Cuando abrí la puerta y me encontré al de recepción (sin guantes) con dos tazas en la mano, sin cucharas y la comida en bolsas de papel y todo envuelto como si fuera un picnic me decepcioné bastante. Además faltó la fruta y se equivocaron en el café por lo que tuve que llamar al room service dos veces más.
Al hacer el check out no me dieron la factura, es cierto que a mí se me pasó pedirla, pero en recepción tampoco me la ofrecieron. La solicité por correo porque la necesitaba y vi que me habían cobrado el desayuno cuando en la reserva estaba incluido y he tenido que reclamarlo.
Por último, yo intentaba hablar con el personal en francés porque conozco el idioma y me gusta practicarlo y ellos me contestaban en inglés. Era un poco confuso y frustrante.

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Very good

By

2020 三月 30

club

Good hotel close to Brussels hotel... Comfortable, clean and modern...I will come back.....

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Short, enjoyable night

By

2020 三月 22

It was a short but very relaxing night with friendly staff. Very convenient to the airport. Thanks

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Service chambre Petit déjeuner très moyen

By

2020 三月 18

club

Il a fallu attendre 40 minutes pour un croissant, un sandwich et un jus d orange pour le petit déjeuner. Même si la commande a été passée par téléphone, il a fallu rappeler le room service parce qu il avait oublié d envoyer la commande. Même si ce service très passable a été rencontré lors des mesures de prises à l encontre du virus. Le service en chambre est très loin d être professionnel même si le taux d occupation de l hôtel était très faible.

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Great Experience

By

2020 三月 11

club

The front desk staff was friendly and accommodating. They recommended the places i could visit etc. would love to stay here again.

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Very good experience

By

2020 三月 11

club

This Crowne plaza hotel is clean, well-maintained, and the staff is very friendly. The amenities are useful and clean. In-room service offers quality food, and the restaurant is also nice. There is also a lovely park with a pond outside, perfect for short walks after a long day.

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A good hotel let down by rude restaurant staff

By

2020 三月 08

club

To keep things short, the overall hotel is nice, conveniently located, the rooms are good and the reception staff are very helpful and polite.

The same cannot be said for your restaurant staff. They lack the appropriate mindset to be in their trade. Instead of being nice and hospitable, they’re hostile and frankly rude.

Perhaps the passion for good service and Belgian hospitality has been lost along the way to ego and pretentiousness, but it’s left me for one with a tarnished experience.

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Clean, peaceful, quiet

By

2020 三月 08

I appreciate this hotel's focus on quiet and privacy. I had to use the shuttle from the airport, which was easy. Checkin and out were easy, and I like the huge windows and water features of the lobby. I also appreciated the rare fact of a bathtub, which is harder and harder to find in hotels these days.

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Sehr guter service, mangelhafte sauberkeit

By

2020 三月 06

club

Das Hotel muss an der Sauberkeit der Zimmer arbeiten, es lagen Nägel neben dem Bett und die Toilette war dreckig. Der Service und das Personal im Gästebereich und an der Rezeption sind stets freundlich.

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stay

By

2020 三月 03

excellent property, would recommend to anyone worth the time to stay there

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comfortable room good service

By

2020 三月 03

club

Great location comfortable stay good food and service. parking facilities OK but a bit of a pain if used frequently

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Overall great experience

By

2020 三月 02

club

The location of the hotel was perfect for my business visit and it offered shuttle service to and from the airport with very convenient frequency.
The building is beautiful, modern and very well kept and the room was very nicely appointed and very clean.
Food was excellent with a great breakfast buffet in a beautiful dinning area.
I only have one complaint on how the hotel handled a problem they faced with hot water in several rooms. I would have expected them to take proactive measures notifying guests and offering alternatives for our bathroom needs. It was quite surprising and disappointing considering how everything else went.

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