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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
55%
推荐此酒店

整体体验

3.3

基于 1171 评论
55%
推荐此酒店

Ratings Breakdown

1171评论

  • 5 星级
    333
  • 4 星级
    252
  • 3 星级
    193
  • 2 星级
    187
  • 1 星级
    206

The room was clean and the city view was nice.

By

2020 二月 23

club

My overall experience was good. I just have two areas that they could improve.
1. The front desk staff seemed annoyed when I went to ask a question. Customer service determines if a member returns.
2. The servers in the restaurant need to be more attentive. I waited too long for the menu, water, and meal.

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Horrible Hotel

By

2020 二月 22

club

Do not stay here. I always thought Crowne Plaza hotels were supposed to be a higher level hotel. They stated they were remodeling and to excuse the dust, but evidently this means you can stop cleaning and repairing items in the hotel. The hallway was always dirty, paint was peeling off doors, and maids did not do their jobs. I went to get ice and the ice machine was broken so went to another floor. The smell of urine in the stairwell was overwhelming. The TV had a red line through it and needed replaced. The only thing that I can remotely say was good was the cookies upon arrival. The rates were jacked up due to a conference, but would never pay this amount if I thought the hotel was mis-managed this bad. Pay a few more dollars and stay at an at lease average hotel....a Motel with a number after it perhaps, as these would be in better shape. This hotel needs shut down and totally remodeled and CLEANED & STERILIZED.

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GM awesome

By

2020 二月 21

My hearing aids were accidentally thrown out by maid service. I spoke with Brian, the GM, and he was very concerned about this and assured me I would be reimbursed for my loss as hearing aids are expensive. I appreciate his attentiveness in this matter, he genuinely was very sorry and promised to help resolve the issue.

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Do not recommend

By

2020 二月 20

The hotel was in poor condition, poor service, very loud, and not very safe. I would not stay here again.

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Pretty good stay

By

2020 二月 20

club

Walking at night not recommended in location but they have a work out facility on site and Uber was quick

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Rough night, rough sheets, but great location choose a different hotel

By

2020 二月 17

platinumelite

Watch out for the shower turning cold when faucet on the sink is on.

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Very disappointing - love IHG hotels and resorts

By

2020 二月 14

Very disappointed - hotel was under construction, staff was dismissive, overall experience was poor. We were there for the National Cheer competition, so I didn't expect amazing service just decent. We started off strong, lady checking us in was pleasant and helpful. Sat evening I stopped in the bar/ restaurant - bartender was pleasant, wine was good. I went to the restaurant to get ice (as the ice machine on my floor didn't work and you could only access your floor), this took forever. Sunday morning I went to the front desk and asked about the restaurant and bar, knowing the event would not be over till approx. 9 pm (and then there would be pics). I was assured the restaurant was open till 10. At 915 we got there and the hostess said they were closed but let her check, she never returned. I went to the bar, needed ice and some soda for my cheerleaders. The gentlemen did not have ice and had to run to the restaurant, I was told then the bar was closing as well. Monday morning, time to check out, I asked if everything was good on the parking garage (after waiting almost 20 min) - he immediately confirmed 'yes' but never looked. We loaded up, I backed out and proceeded to the exit only for nothing to work. I called the number on the exit and was told I had to park and go back to the hotel. It was 6 am; I had two very worn out teenage girls. By the time I was able to leave the parking garage, another 30 min had passed. Very disappointing. Oh, and there were ladybugs every where in the rooms.

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Monkeys painted my room

By

2020 二月 12

This was the worst hotel I have with IJG. Although it is going through renovations it looks like it is being done by a family of chimps. I had new carpet in my room but paint was all over it. I was gone all day and my room was not cleaned. When I got back at 5:00 pm I Was able to get some clean towels. Restaurant/bar staff has no idea what’s going on and do not know menu or product. Good is subpar. There on super bowl Sunday and TV was out and couldn’t get the game. Rather Cspan was on. When back in Dallas I will not be staying at the crown plaza. This is supposed to be a higher end, full service hotel but is anything but.

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Disappointed

By

2020 二月 12

The hotel is in a great location but the rooms are dated and not the cleanest. Some of the staff were great and some argued amongst themselves in front of me. The rooms beside me were being renovated so there was a good bit of noise but that was mostly during the day when I wasn’t there. I booked four rooms for myself and customers months in advance. Another customer booked a room in the same hotel on Friday 2-7-20 and got a rate over $50 less than mine which didn’t sit well with me. Shuttle wasn’t ready to leave (set up night before) when I needed to go to airport so I had to Uber.

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The staff was terrible

By

2020 二月 11

The staff of this hotel as not informative at alll, they were not knowledgable of the hotel at all. I feel like because I was use my reward points were treated different and given an extremely small room that was not what I reserved, and because of this hotels staff being Unknowledgeable we ended up leaving early getting my points refunded, and using our points to go to a holiday inn express! I wouldn’t recommend nor will I ever stay at a Crowne plaza again

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Don’t stay here

By

2020 二月 09

The shower didn't drain, the lobby /elevator area smelled like rotten eggs, the carpet by my door Was inexplicably soaking wet. There was only one tiny garbage can in my room, and the garbage wasn’t taken away daily. The breakfast is terrible and the staff all but non existent and unfriendly.

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Worst place I have stayed at this price point.

By

2020 二月 07

Don't stay here. The hotel check in area smells like sewage.

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