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宾客评论

我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。

评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
75%
推荐此酒店

整体体验

4

基于 1860 评论
75%
推荐此酒店

Ratings Breakdown

1860评论

  • 5 星级
    933
  • 4 星级
    404
  • 3 星级
    189
  • 2 星级
    178
  • 1 星级
    156

Hotel Closed for Business

By

2021 九月 22

The IHG app allows you to book this hotel. Please do not, it is no longer operating.

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IHG Platinum Member

By

2021 九月 16

platinumelite

IHG's customer service on my trip could not have been less helpful. This site booked my reservation and was closed when I arrived. They did not honor my reservation or help me reserve another one.

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Worst service ever

By

2021 九月 15

platinumelite

I don't know if it's considered the worst service ever since the hotel was closed and no one advised us, we never even got service. We got there and it was closed and abandoned. Yet IHG some how gave me 2 confirmed reservations.

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Lack of Respect to the guests

By

2021 六月 04

platinumelite

My family and My arrived last week to Houston for vacations, and when we arrived to the Crown Plaza Houston River Oaks the hotel was closed¡¡¡ We had reservations but Nobody from the Hotel or IHG informed to the Guests previously¡¡¡
we saw many guest also surprised in the street about the lack of commitment and care of customers by IHG not informing us in time about the Hotel was going to be closed and left us in the street, nobody was there to help us or support to find another hotel, really sad about how me and my family were treated by IHG even being a Platinum member since 1997, so sad and dissapointed.

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Hotel closed with no notification

By

2021 四月 15

club

Please remove this hotel as a booking option. It is closed.

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Not Impressed

By

2020 十一月 19

This hotel needs a major renovation. It is dingy and rundown. The “boiler system” does not work well resulting in a 20-30 minute wait to get hot water to the room. There was a loud party across the hall the first night we arrived (until 3:30 am) and it took FOUR calls to the front desk to get it handled. There were large dark and sticky stains on the carpet, the wall trim was falling off. Definitely not what one would expect from a “Crowne Plaza”. Would not recommend

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Hot water problem

By

2020 十一月 18

I had a problem with hot water during my entire stay. You have to wait 20-30 and sometimes 40 minutes to get a hot water. It was beyond annoying!!!

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Very Peaceful

By

2020 十一月 16

Awesome experience! Great customer service! Loved the great atmosphere!

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Work trip

By

2020 十一月 14

The hotel has remodeled some of the floors which are very nice very comfortable beds and friendly staff.

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Wedding weekend

By

2020 十一月 12

Staff was friendly and courtesy. On morning of departure there was a huge cockroach on the shower curtain as my wife was showering.

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Spacious but needs updating

By

2020 十一月 07

club

The staff was friendly and the room was spacious. The hotel needs updating. The carpet and furniture was stained.

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very dissapointed

By

2020 十一月 04

platinumelite

I love Crowne Plaza brand, but this time it was awfull. The manager was rude and did not help, my room was not serviced, could not get even a bottle of water, too noisy at night.

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