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宾客评论

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评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
83%
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整体体验

4.1

基于 3991 评论
83%
推荐此酒店

Ratings Breakdown

3991评论

  • 5 星级
    2248
  • 4 星级
    831
  • 3 星级
    405
  • 2 星级
    253
  • 1 星级
    254

Great view and great staff and service

By

2020 四月 02

club

From check in to check out my stay was wonderful. Will definitely come back! Everyone was so helpful and pleasant. What a view from my room of Times Square.

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Desk manager and staff

By

2020 四月 01

club

Courtesy less. I am regularly staying in crown plaza hotels. But they even didn't check my records. I understand that due to health emergency in Newyork some facilities were closed. But instead of offering discount for that they charged me for earlier check in.

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The best of the best!

By

2020 四月 01

club

Amazing hotel right in Times Square. Wake up to the beautiful sights of all Time Square has to offer. Seconds from everything. Will definitely stay again.

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Peasant stay at an unpleasant time in history.

By

2020 三月 30

club

All staff were warm, welcoming and genuinely made me feel like a very valued guest.

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Beautiful Hotel

By

2020 三月 25

Coronavirus was going on still a comfortable stay. Rate was great for the location

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Beautiful Hotel

By

2020 三月 21

Wonderful staff. Difficult time to be happy. Rooms are very spacious

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TOTAL DISAPPOINTMENT

By

2020 三月 19

I used 60,000 points to stay at this property. I did not realize that when I booked that there was a $40.00 service fee!!!! Not sure for what. They gave me coupons just like all other properties(that don't charge a fee) and breakfast vouchers that equaled $16.00 off the $45.00 breakfast buffet. This was never explained to me upon checking in. REALLY $45.00 for breakfast!!! I just wanted something simple not the buffet but they would not allow me to have that!!! I LITERALLY WALKED OUT!!!! I used this room as I was going to go to a Broadway show that didn't happen because of the closure of Broadway due to the virius. So it cost me $40.00 for nothing. I had stayed here in the past and was very pleased....and I stay at IHG properties a LOT!!!! I have never been so disappointed in a property and the staff like I experienced here. So much for using my hard earned points for a reward.....not going to ever consider this property again.

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Weekend in NYC

By

2020 三月 18

club

Friendly staff
Great location, steps from Times Square, the Theater District, shopping and restaurants

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Great location at a decent price

By

2020 三月 17

club

I love where they are located! Smack dab in the middle of everything. Customer service is wonderful. Rooms are spacious. Would stay here again

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corona virus related cancelationn

By

2020 三月 17

club

thank you for your extreme flexibility! After a perfectly lovely early check in at 10 am on Thursday March 12, for a planned weekend of shows in NYC, the theater distrist went dark at 3pm. with your help we were able to cancel our additional nights, but had a lovely dinner in your dining room and just relaxed! Our room with a view of the Hudson was lovely, and staff most gracious. Thank you! And best ofl luck to get business back tonormal as soon as possible for the benefit on your employees, etc.

PS. Not exactly related to the hotel service but just an additional feedback. I hope we will get to use our unused metro passes purchased at the concierge desk during a future stay. We did use 2 out of 5. the shuttle trip to LGA was 1 and it was less than great. long delays at two of the pick up sites on the way to the airport.

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Great location

By

2020 三月 17

Was convenient to most tourist attractions and public transportation

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Times Square location

By

2020 三月 14

Came for birthday to see some Broadway shows
Excellent location
Big rooms
Friendly staff

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