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宾客评论

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评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
87%
推荐此酒店

整体体验

4.3

基于 2301 评论
87%
推荐此酒店

Ratings Breakdown

2301评论

  • 5 星级
    1338
  • 4 星级
    568
  • 3 星级
    184
  • 2 星级
    117
  • 1 星级
    94

Lots of room, not a lot of staff

By

2021 四月 21

club

While the pool area was well maintained and staff worked to make that safe, the rest of the hotel felt "abandoned" and empty.

Would have helped to see workers coming through and cleaning door handles, etc.

We were in a hotel on a Fri./Sat. night and bar was closed? Forced us to have to go to a gas station. Why not have someone selling beverages with a walk around cart or??

Parking should be included in stay.

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Hotel's restaurant wasn't open yet.

By

2021 四月 20

That's it. The room was great. The convention was spaced out to accommodate covid-19. Had a great time. Had to walk to McD's for breakfast. Long walk. Wish the restaurant was open for room service. And if I'm still wishing, a hot tub would be NICE.

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sleepy joe the pres

By

2021 四月 19

the shuttle driver was great
front desk great
caddy shack nice pub
illinois needs to drop covid and open up
great hotel

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Staff and restaurant make all the difference

By

2021 四月 19

Staff were very accommodating and polite. Very clean. Caddy shack restaurant food and staff wonderful just wish they were open more hours or at least for order and pick up. Breakfast options/coffee bar need to open please! Beds were a bit too soft for us and we struggled to get comfortable but were very clean. Hall way noise can be a bit much at times. Elevators get too full for our comfort but most were respectful. Staff really made the difference though! Extremely helpful and courteous. A long work weekend for all of us but they always greeted us with a smile and willingness to try and assist us in any way they could.

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Disappointed

By

2021 四月 16

In our reservations we requested and paid extra to have our rooms in the upper floors 12-14 though IHG, when we checked in, our server wouldn’t accommodate our request and this should’ve been in our schedule reservations, we got put on the 10th floor 1032-1034, As a family, we come out 2-3 times a year and stay with Crown Plaza, Hope this mistake gets look at help out the Gold Members of IHG.

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On point!

By

2021 四月 15

Clean, sanitized, accomodating, and the food from the "Murray's Brothers" resturaunt was great!

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Great Hotel

By

2021 四月 14

Most friendly and helping customer service I've ever seen at this hotel beds and everything so comfortable soft clean and enjoyed my stay and will be back

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Festival stay

By

2021 四月 13

club

Everything was great. Large facility. Have to pay for parking. Have to pay for breakfast.

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Clean hotel

By

2021 四月 13

club

The staff was friendly and accommodating Our room was clean and very comfortable. We only needed a garbage can.

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Worn down. misled!!!!

By

2021 四月 12

club

The room was dirty, bathroom dirty. Came on a weekend for a convention and paid for a early check in to enjoy lunch at caddy shack and they are closed!! Them we had to walk to a mall to eat.

At check in I wasnt given my parking ticket or breakfast vouchers.which i paid for.

I am a member And come here often amd this was horrible. Bathroom was full of mold. They told me I had a executive suite with a king sofa bed then i get there and i get a small room with a twin sofa bed. Horrible experience.

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It was ok

By

2021 四月 11

Don't know if it was due to cost cuts for covid, but there were no blankets on the beds, just a sheet and thin top cover. There was no book containing local dining or attractions, room service menus or hours and menus of restaurants inside the hotel.

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Great getaway

By

2021 四月 08

club

Everyone was super accommodating and helpful during our stay. We enjoyed the pool and Gibson’s next door. We were married here years ago so will always have a special place in our hearts:).

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