Gästeberichte
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78%
Dieses Hotel empfehlen
Gesamterlebnis
4
78%
Dieses Hotel empfehlen
Short Stay
ByMMyc
16. September 2020
The rooms are spacious and clean. The place is old and shows in some aspects, but overall a decent place to stay when in the area.
Dirty During Covid 19
ByAphillips93
15. September 2020
I check into the Crowne Plaza North Willmington for a one night stay on Saturday 09/12. The check in process was smooth, and the front desk receptionist was very nice and friendly. When i got up to the room everything seemed nice at first glance, but as i always do i pulled back the bed linen to check for bed bugs and Cleanliness of the sheets. What i saw was disgusting. A stain that didn’t even look like it was something that didn’t wash out, but something that was never even washed. I called down to the front desk and was told that my room would be changed and that housekeeping and management would be notified. When i get to my new room i proceed to do the same check as i always do and i found something else. An old dried up wad of spit on the headboard. At this point I’m furious because this is the 2nd room and it was supposed to be an “upgrade” because of the previous incident. I called back downstairs and said I’m willing to keep the room as long as housekeeping comes up to clean it. The receptionist tried to call housekeeping, but received no answer so he came upstairs looked at the spit himself apologized and gave me another room. He walked with me to the next room and checked it with me to ensure that this 3rd room was perfect. He then apologized and let me know that he would notify the front manager who was coming in that night at 11pm to see what can be done about all of the inconveniences. By check out the next morning i still had not heard anything for any manager, so i asked the person that completed my checkout if any manager was there. He said no but the general manager would be there the next day and so will the front manager. He proceeded to write my phone number down so that they could call me, but it has now been 2 days and have heard nothing from anyone. This was a horrible and disgusting experience for me; especially during the tome of COVID 19 when things should be cleaner than ever before. This was my 3rd time staying at a Crowne Plaza and the 1st time i have ever had an issue, but now i know i will think twice before booking a room with the Crowne Plaza again. Shame on management for not even calling or sending a simple email just to ensure that i was satisfied how things went after i complained.
I would like to add that the receptionist that helped during check in, who came upstairs every time to bring the new room key and see the damage for himself was amazing, nice and accommodating.
TLC needed.
ByTraveller
15. September 2020
This property appears to be in need of basic upkeep maintenance. I stayed at this hotel a few times in the past when it was under different brands. Now as Crown Plaza, it is outdated and resembles a motel.
The front desk staff was very transactional. No additional effort to make you feel welcome. Very unusual to find it to be this way both at check-in and at checkout.
Great
ByNaeemah215
09. September 2020
The breakfast was delicious and the front desk clerk was extremely nice.
Clean, comfortable accommodations
BySkip
09. September 2020
My first stay at this property, but it is now my new hotel when flying out of PHL.
Amazing stay
ByJess
09. September 2020
The stay was great! Room was clean and comfortable. Staff was friendly and helpful
CDC Cleaning Standards
By
08. September 2020
The signage at this hotel is smoking mirrors. Our room was not cleaned. Trash not emptied, wash cloth found in the bed, more than a weeks worth of dust on all the horizontal surfaces. Made for a very uncomfortable stay both mentally and physically.
Good overall experience
ByAmelia
07. September 2020
My 5 day stay was comfortable and the staff was very friendly. The food at the restaurant was delicious with huge portion sizes. I was disappointed with the cleaning staff. I had to go to the front desk to get toilet paper on the first night. Cleaning staff took my towels and trash when I put them in the hallway but never entered the room or knocked on the door to replace them. I had to go to the front desk to get them.
Claymont stay
ByWaichner
31. August 2020
Nice hotel and offered a respite for a long road trip.
Fair price but needs upgraded
ByBobby
27. August 2020
Bed was comfortable looks like carpet in room was new and hall carpet was filthy and worn
Great little getaway
ByAnsuzGebo
26. August 2020
We were looking for a place to spend a night as part of a short romantic getaway. This came up as fitting our budget and being close at hand to where we spent the day. We found the staff to be very courteous and professional, and the room was just what we needed - quiet, cozy, and comfortable. The room was spotless and it was clearly visible the staff took pains to make sure that safety was top-notch without making things look too sterile. The quality bedding made for an incredibly comfortable night.
Unexpected stay
ByMary traveler
26. August 2020
Overall our stay for 6nts was very pleasant. The restaurant food was better than average and fairly priced. The king bed was very comfortable. The room was very clean. The only problem I encountered was by the 4th day I noticed in the tub wall handle was some black mold that wasn't there when we arrive and formed a run line from where it attached on the wall. The staff was very friendly. Also, for our protection the rooms were not cleaned daily however, if you needed anything all you had to do was call the front desk. They were happy to accommodate your needs.