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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1200 reviews
87%
Recommend This Property

Ratings Breakdown

1200reviews

  • 5 Stars
    652
  • 4 Stars
    324
  • 3 Stars
    112
  • 2 Stars
    56
  • 1 Stars
    56

9 out of 10

By

19 October 2017

Our only and minor complaint was that our pillows were lumpy. Shame as everyting else in the room was perfect.

On the online guest questionnaire, I marked them down by one point due to this but was never asked to explain why. So their techies/customer service people should really review this to ascertain why they lost a mark, otherwise they can't know about or address the matter.

There was a queue at breakfast, not surprising at 9am following a major concert (Neil Diamond) the night before but the management and staff dealt with it very well. Tables were cleared and made available as soon as previous occupiers left. All food and drink items were available and topped up even throughout the peak. Well done to all concerned at the hotel.

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Relaxing atmosphere and great service

By

19 October 2017

Excellent stay at this hotel, very close to NEC and we had a lovely view of the lake from our room. We ate at the hotel before the concert. I would recommend this unless you have pre-booked in the outside restaurants.

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Handy

By

18 October 2017

Stayed one night before a holiday with parking included
was worth the money we payed

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Plaza hotel

By

16 October 2017

club

Nice hotel I night stay was enough Dirty carpets, dirty curtains all stained and a dirty stained sofa bed was not impressed to say the least

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Awful bed far too expensive

By

14 October 2017

The bed was so bad we couldn't stay the second night so checked out wasting a lot of money, id recommend staying elsewhere unless you have no alternative, then sleep on the floor it will be a lot better for your back.

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Well Recommended

By

12 October 2017

club

Nothing Lacking very enjoyable stay with excellent staff and great customer service.

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Fantastic hotel

By

10 October 2017

Great hotel , over priced , but never the less great beds and relaxing !!
I would recommend choosing this hotel over the city hotel for comfort service and the main reason for staying at a hotel the beds , the beds here and to standard

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Conference hotel average quality

By

08 October 2017

club

Designed for access by car. Its within walking distance of the Bham International train station but you can't walk to the NEC Conference Centre. Service at the front desk efficient but not friendly. Room ok, view over loading bay.

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Excellent service and best sleep in a long long time

By

07 October 2017

club

Warm and friendly staff excellent facilities and probably the best sleep I've had whilst on business. Would recommend this hotel and will be staying again and again.

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Great hotel

By

05 October 2017

club

What a great hotel from the minute you step in the door . Staff are very welcoming and will help you with whatever you need. Beds are big and comfortable. Rooms are a great size

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Mr. VIvian T. Jones

By

02 October 2017

club

We were visiting the Place in Sun Expo and decided to stay over Friday night.
We unfortunatly wasted a parking in the NEC for a couple of hours when we could have parked at the hotel, but that said we will know next time.
Parking at the hotel is excellent and reasonably priced .
We enjoyed bar meal on Friday evening and lunch on Saturday.
Overall a pleasant expirence and , dependent on pricing will consider staying again as it's so convienant for visiting an exhibition.

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very nice room and lobby area

By

02 October 2017

club

I have stayed in this hotel many times and always found it to be comfortable and clean.
I usually eat out but on this occasion decided to eat in as i was with business guest.
I had to send my meal back twice and my guest had finished their food by the time I had started mine.
The staff member also got confused about the bill and brought us more drinks instead of the bill.

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