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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 855 reviews
86%
Recommend This Property

Ratings Breakdown

855reviews

  • 5 Stars
    518
  • 4 Stars
    177
  • 3 Stars
    69
  • 2 Stars
    50
  • 1 Stars
    41

Great hotel

By

22 February 2017

club

GREAT...staff was nice hotel was excellent. Will love to stay again loved the balcony.

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Great Staff

By

21 February 2017

club

Great customer service, clean rooms. Transportation to and from Airport was great.

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Never disappointed ...

By

19 February 2017

If you're looking for a full-service, near-the-airport hotel that's not your typical "airport hotel," this is the one for you. The rooms are clean -- and quiet. Clouds Reastaurant serves up some pretty good food -- and a great, near-unbeatable breakfast. And, if you've achieved such a level with IHG, the Elite travelers' lounge is a great place to unwind or start your day. I highly-recommend this property.

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Not good

By

19 February 2017

club

I won't stay here again. Dingy, not worth the money.

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Good value

By

16 February 2017

club

Nice hotel, clean rooms. Quiet stay. TGIF service was terrible

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Great Stay

By

14 February 2017

platinumelite

Clean room and great service at front desk and Friday's

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Front Desk Staff Was AMAZING

By

13 February 2017

Everyone at the front desk was so friendly, and engaging in conversation asking what brought me to town. Michael and Jamaia were great!

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Friendly staff!

By

10 February 2017

platinumelite

I have stayed here multiple times. The staff remembers me and welcomes me back.

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Nice staff. Not the cleanest.

By

09 February 2017

club

Nice looking hotel, just not clean. Dishes from room service left in hallway over 12/hr. Common areas dirty. Bathroom furniture rough and bath tub absolutely disgusting. Could be a nice hotel--maybe need more staff? The staff that was there were for the most part very nice and did try to be accommodating (we only called them about the filthy tub). I assumed they had eyes and could also see the what we saw.

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Bed but terrible service

By

09 February 2017

platinumelite

Employees couldn't have cared less whether i stayed the night much less returned for a future visit. Not what I expect of an IHG property.

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great stay

By

08 February 2017

platinumelite

super staff, quality rooms and hotel. thanks for a great stay

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The best service ever

By

08 February 2017

club

We used everything they had to offer ⭐⭐⭐⭐⭐
The pool was great water nice. The only thing is getting to the hotel when getting off the freeway, if you miss that turn you have to get back on and go back around and try it again we missed it twice but once we got there it was worth it. A beautiful place.

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