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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

4.1

based on 1042 reviews
74%
Recommend This Property

Ratings Breakdown

1042reviews

  • 5 Stars
    444
  • 4 Stars
    363
  • 3 Stars
    131
  • 2 Stars
    56
  • 1 Stars
    48

服务舒适,硬件请改善

By

23 May 2017

club

基本都服务是可以的,地毯也很干净,但WiFi时断时续或者连接上了没有信号很影响体验,然后就是插座的问题,理解酒店建设较早床头没有插座,但是浴室的插座连酒店里配的吹风机都带不动那那插座有什么意义,很喜欢酒店的位置,望改进。

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整体体验还可以

By

22 May 2017

酒店前台以及预订部工作人员服务态度都很好,主动升级了角套,家人生日送了蛋糕。唯一不足的就是大堂吧一个女性工作人员,多次无视我的招呼。专心服务外国游客。希望这点改进。

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酒店有点旧了

By

22 May 2017

club

总府皇冠酒店的水准没有问题,只是成都这家年代太久了,房间设计不尽合理,很多设施也陈旧了,所以居住舒适性并不是太好。不过居于成都市中心,出行非常方便。

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舒适,便利

By

22 May 2017

platinumelite

地理位置优越,周边发达外出便利。服务好,设施完备。接待人员有礼。早餐丰富,新鲜干净卫生。商务出行很合适。

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床铺舒适,服务一流

By

22 May 2017

服务人员细心周道,对客户的要求有求必应。酒店地理位置在成都市中心,周边购物及逛街很方便,步行就可以了。

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前台服务人员态度好,房间升级到角套。个别工作人员态度恶劣。

By

19 May 2017

积分兑换的房间,带家人入住,家人生日给了生日蛋糕,给了角套。但是装修太旧了,房间味道也很浓。前台和房间服务生态度都很好。使用欢迎券时,两名工作人员一直在伺候两名外国旅客,对我的招呼和说话视若无睹。

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設備老舊

By

18 May 2017

飯店人員熱情有餘但卻訓練不足;亦或是酒店系統或是督導體系有問題,有關其他問題可以參考我陷前在調查問卷中的相關敘述.
誠心建議皇冠假日屬於全球臉所酒店集團必需要維持好工作人員的素質與水平!!

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最高智悦级别会员的礼遇

By

18 May 2017

皇冠酒店今年对智悦级别会员的礼遇进行了升级,会员本人入住时可以享受行政楼层待遇。但是当夫妻二人一起住宿时,另一位却不能享受该待遇,会员本人也只有放弃该待遇。酒店是否能更人性化一些,当有二位一起住宿时,建议给二位住客都享受行政楼层待遇。

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关于各地皇冠假日酒店标准一致的问题

By

17 May 2017

club

我在杭州上海也经常入住洲际系列的假日酒店和皇冠假日酒店,其提供的标准化的服务、相对高性价比的客房,还有丰盛的早餐,令我印象非常深刻。但是在成都这样的美食之乡和服务非常发达的地方,我对皇冠假日在市区这么优越的位置,但是客房陈旧、隔音很差、早餐质量还是略有失望的。不过秉承了皇冠假日酒店一贯的特性,房间的洗浴还是非常舒适,还有床铺很好。

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装修老,服务一般,位置好

By

16 May 2017

这家酒店真的老的不行,感觉装修还不如假日酒店,早餐也是差的一塌糊涂,床小的不行,前台服务也很差。还有字数限制???????????????????????????

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太老了

By

15 May 2017

这个酒店太老了,就很难安心入睡,早餐也一般.我之前入住南京皇冠,虽然也不年轻的酒店,但是,早餐还是让人感到满意的。

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地段一流

By

15 May 2017

platinumelite

总体来讲位置还不错,但是酒店可能比较老,很多设施有点老化,房间过小。早餐很简单,不像是皇冠的。服务人员的话也一般,没有特别感觉多好

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