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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 974 reviews
86%
Recommend This Property

Ratings Breakdown

974reviews

  • 5 Stars
    548
  • 4 Stars
    226
  • 3 Stars
    105
  • 2 Stars
    58
  • 1 Stars
    37

Business

By

24 February 2017

It served my needs, but the room was without a refrigerator.

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Great stay!

By

23 February 2017

I booked the hotel through the Crowne Plaza website and booked the room option with parking included. I would recommend this as parking in Chicago can be pricey. The parking lot in front was under construction, but Valet was quick and friendly.
The room was very comfortable and clean. I was only there for one night but would definitely look to stay here again.

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Great value and customer care

By

23 February 2017

platinumelite

This was a wonderful stay for us. Great customer care, accomodations, and location.

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Service

By

23 February 2017

club

Amazing staff and amazing room. The breakfast was fantastic . Easy parking

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Good location for price

By

22 February 2017

Wanted somewhere close to The Loop for a reasonable price. Sleep quality was reasonable considering proximity to highway

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Great Hotel

By

22 February 2017

club

There is construction going on at the north side of the hotel, i asked that they give me a room on the south side and a higher up floor, The receptionist took great care of me and my needs. This is a great place to stay, it is surrounded by great restaurants and stores. I highly recommend that you stay here when in Chicago.

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Chicago Visit

By

21 February 2017

Disappointed with the amenities with this hotel. No refrigerator or microwave oven in room. No pool and a Parking fee of $49.00 a day!!!!

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Great rooms and great view!

By

18 February 2017

club

This hotel was located in a nice area and the view was outstanding! The balconies made everything better and me and my girlfriend enjoyed the comfort and space of the rooms.

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Superb service

By

18 February 2017

I have stayed at this hotel with my dog twice now for work and the sales managers and staff are so friendly, knowledgeable, and accommodating. The service they provide is amazing, compared to other hotels I've stayed at for business or leisure. They really make you feel welcome. The guest rooms are clean and up-to-date. They even provide aromatherapy kits, which is nice! This property is very pet-friendly and even provides a welcome gift for its furry guests. I ordered room service quite a few times and the food was excellent! I will definitely stay here again and recommend to others. Their room rate is also very reasonable compared to other hotels in the Downtown area.

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Nice Rooms and Amenities

By

17 February 2017

club

The room was nice and the gym was great. Only major drawback was the low quality of the pillows.

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Love the bed

By

15 February 2017

platinumelite

Excellent. Room was so clean. The coffee is good too.

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Comfortable stay at the center of the city

By

14 February 2017

club

Comfortable stay at the center of the city. good location and shuttle service. In room facilities were excellent and staff was very friendly and helpful

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