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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 959 reviews
79%
Recommend This Property

Ratings Breakdown

959reviews

  • 5 Stars
    433
  • 4 Stars
    276
  • 3 Stars
    98
  • 2 Stars
    78
  • 1 Stars
    74

Unfriendly and smiles must have cost extra

By

20 October 2017

platinumelite

I have never felt less welcomed and valued as a guest.. I will think twice before staying at a crown plaza in the future. I stayed the four previous nights at another IHG hotel ---had a excellent experience a 5 of 5 experience. I was treated as a valued guest the previous nights -- and total rudeness at the Newark crown Plaza Hotel

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Challenging hotel/great staff

By

19 October 2017

I was caught off guard being charged for parking when I was a guest at the hotel. In addition, the cable and food menu were sadly limited. I was unable to get requested food items because the food was unavailable.
The staff, luckily, is friendly from maintenance, maids, front desk, restaurant staff at both the restaurant and the 24 hour cafe. The staff is hard working and makes a challenging stay much more pleasant.

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空港の利用者に便利なホテル

By

18 October 2017

空港とのシャトルバスが20分間隔で24時間運行されていて深夜の到着も安心である。早朝の出発にも便利である。部屋は良く清掃されており快適に滞在出来る。

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Beds suck

By

18 October 2017

The beds sucked. Air conditioner sucked. Hotel is old and run down.

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Excellent staff and Hotel

By

18 October 2017

platinumelite

Great people make great hotels
Excellent staff and atmosphere comfortable

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Great service

By

17 October 2017

Great service, comfortable bed, the hotel is very clean, close to the airport.

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Great hotel

By

17 October 2017

club

I have stayed at pretty much every hotel in the Newark Airport area and this I believe is by far my favorite. I will definately stay here next time Im in the area.

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Sedate and comfortable hotel

By

15 October 2017

Clean guest rooms and bathrooms but internet service did not quite meet my expectations

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The staff made this stay most enjoyable

By

14 October 2017

The hotel itself is a bit dated and could do with new carpeting in the hallways and fresh paint, however the room itself was pleasing. The washrooms could stand some updating as well. What the hotel lacks is completely compensated for by the hotel staff who went out of their way to make our short visit enjoyable. The shuttle service to the shopping center and airport made our stay totally stress free, especially as this was a first time stay in the area. Would definitely stay again. Thank you to Yvonne at the front desk who was very helpful and really demonstrated a caring nature!

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Cleanliness was an issue.

By

10 October 2017

club

Great service but poor cleanliness. Hair in shower and f2ffid not change bedding per request.

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Airport overnight

By

09 October 2017

club

We always try to stay at IHG hotels. We landed in Newark late and had to travel north the next day to the Catskills for a family wedding. This hotel is typical of the Crown Plaza's we have stayed at, always clean, comfortable with dependable food options. Not the most conveniently located, even with researched maps. It is visible from the airport but hard to find in a car. Next time take a taxi and rent a car the next day to begin the trip.

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Stay near Newark airport

By

08 October 2017

Good and convenient location near airport and city.

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