Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

Manage A Reservation
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage A Reservation
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 798 reviews
94%
Recommend This Property

Ratings Breakdown

798reviews

  • 5 Stars
    532
  • 4 Stars
    183
  • 3 Stars
    48
  • 2 Stars
    24
  • 1 Stars
    11

Excellent stay

By

27 April 2017

club

We were in town for a wedding and were treated very well. The room was nice and clean and the food in the restaurant was great. There was only one thing that I did not like and that was the shuttle to the airport when we were leaving. We caught the first shuttle and it reaked of cigarette smoke upon boarding. I hope in the future that smoking in the shuttle will be frowned upon by management.

Read More
Read Less

Housekeeping staff kept on knocking

By

27 April 2017

platinumelite

The hotel itself is nice and reasonably close to Dulles airport. The rooms are well appointed as is the norm with Crowne Plaza hotels.
However, if you are unable to sleep then it defeats the purpose of going to a hotel.
I arrived late the evening before and stayed here so that I could get enough rest for my trip next day.
At 8am housekeeping was incessantly knocking on my door so that they could come clean it. This was repeated once again at 9:30am and throughout the 1.5hour break they were speaking so loudly in the hallway that any chance of going back to sleep was impossible.

Granted I did not put up the do not disturb sign, but given that check out time is at noon - I hoped that I could have at least slept for another hour, especially since I had a long day ahead of me.

Read More
Read Less

No issues, great service

By

26 April 2017

club

Comfortable and clean room. Helpful staff. Only disappointments: no microwave in the room, no general store/pantry in the hotel.

Read More
Read Less

Comfy and Convenient

By

26 April 2017

club

The beds are so comfortable!! The pillows are VERY full and quite on the firm side, so if you prefer soft or squishy, you may need to ask for different pillows. The room was so quiet, we stayed on the 4th floor and heard no outside noise.
Room service was excellent from the restaurant, the food was great! I visited the bar and then took my drink outside to enjoy the sunshine. Plenty of places to sit and relax.
I didn't need full room service, so I just asked housekeeping for fresh towels and she was happy to help me.
Hotel is nicely located around shopping, movie theaters and dining - many places within walking distance.
Parking was easy and felt safe. Valet is also available.

Read More
Read Less

丁寧なフロントの応対

By

22 April 2017

club

質問やお願いに対し、非常に丁寧に応対頂きました。拙い英語にもかかわらず真剣に話を聞いて頂き、またこちらが想定していた以上の応対を頂けました。改めて御礼申し上げます。どうもありがとうございました。

Read More
Read Less

Excellent room great service

By

22 April 2017

club

I would recommend this place to family and friends

Read More
Read Less

Outstanding Hotel

By

21 April 2017

club

My prior experience with airport related hotels has not been good. I was amazed at how good this hotel was.

Read More
Read Less

Review

By

20 April 2017

club

The rooms were very nice , staff friendly will recommend

Read More
Read Less

Nice and close to the airport

By

19 April 2017

club

The hotel is nice, clean, up to date, and close to the airport.

Read More
Read Less

Good hotel

By

17 April 2017

club

Friendly people everywhere - helpful if needed.
This survey is much too long for just a hotel stay and I will not waste another time 15 minutes to answer. Remember you are a hotel and this is not rocket science.

Read More
Read Less

Staff ruined the review

By

13 April 2017

club

The hotel itself was fine and located near different dining and shopping. The hotel staff was very rude. They made our family feel very unwelcome. When we had issues that needed to be fixed, instead of the "absolutely, we're happy to help" attitude that we're accustomed to at other Crowne Plaza properties, the staff here was rude and made us feel like we were really inconveniencing them to get some help. Customer service skills need to be taught at this hotel.

Read More
Read Less

Nice place

By

09 April 2017

club

Hotel was nice and staff were generally helpful and friendly/

Posted byHotelStaff
11 April 2017
Thank you Gary for taking the time to share your recent stay with us. We take great pride in meeting our guests expectations for friendly service in a warm and inviting atmosphere. We are delighted to learn you had a great stay. Please come back and visit again soon. Sincerely, Sarah L. E-Commerce Manager
Read More
Read Less