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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 1016 reviews
79%
Recommend This Property

Ratings Breakdown

1016reviews

  • 5 Stars
    555
  • 4 Stars
    215
  • 3 Stars
    96
  • 2 Stars
    90
  • 1 Stars
    60

Hotel stay

By

26 June 2017

club

We have been staying at this hotel for quite some time. Due to the convenience to ND Anderson. Always been nice and the staff was accommodating. This last stay the room seemed to be little worse for wear. Not up to the normal standard. However overall it was a good stay.

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Nice Hotel

By

23 June 2017

club

Nice hotel. Great view from upper floors. Rooms were very quiet and beds were comfortable

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Loved it

By

22 June 2017

club

I loved this place. Will most definitely go back whenever I can

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Clean and quiet, my safe haven.

By

22 June 2017

club

I love the excellent housekeeping team that always makes sure youre taken care of. I love Miss Roxanne At the front desk, who is always so helpful and efficient. She always greets me by my name and remembers my preferences. The hotel is very organized, my favorite place to be in Houston, when I'm in town...

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Highly pleased!!

By

21 June 2017

Great hotel in perfect location for my summer business!

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Love you IHG

By

20 June 2017

Best in the world. Thanks to your staff 4 making me feel number one

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Nice stay

By

19 June 2017

Had a nice stay in this hotel, good service from all employees

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good sleep-great bar food

By

18 June 2017

business trip. sleep was good. bar food excellent value on steak and fries(though price has gone up). business center has all I needed to print documents for meetings. good location.

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Poor customer service

By

18 June 2017

The hotel is nice, the rooms clean and comfortable.
The staff, management were not helpful at all
My reservation through southwest vacations was not processed, and the management would not help in any way to access the reservation. Over two hours were spent getting the reservation through. No help at all from the hotel staff.
Very disappointed.

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hou

By

17 June 2017

platinumelite

HOTEL DE LA CADENA CROWN,, LAS HABITACIONES NO DE SU CALIDAD,, UN POCO ANTIGUAS LE FALTA REMODELACION,, LAS ALFOMBRAS YA MUY VIEJAS

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Great Stay!

By

17 June 2017

club

The beds are super comfortable and the room was very clean.
Nice stay while visiting friends in Houston.

The bathroom had a great shower and good thick towels with all the amenities.
There was also a single serve coffee maker that was perfect for my husband and I. We didn't eat in the hotel, but looked like a lot of people we're enjoying the bar and restaurant.

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Great stay

By

16 June 2017

platinumelite

Every night I woke up very refreshed, very comfortable bed and room!

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