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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 794 reviews
93%
Recommend This Property

Ratings Breakdown

794reviews

  • 5 Stars
    578
  • 4 Stars
    128
  • 3 Stars
    41
  • 2 Stars
    28
  • 1 Stars
    19

Business stay

By

24 June 2017

platinumelite

As soon as I arrived I knew it was going to be a good stay. Ariana from the bar was awesome, and so was the young woman from the evening social hour on the 6th floor! They both went out of their way to make me feel welcome! Thank you!

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First timer here

By

22 June 2017

club

I had some issues with certain events, but the hotel all-in-all is a nice hotel.

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Clean

By

19 June 2017

The hotel staff is wonderful, always smiling.
The rooms are clean, and properly maintained, as well as comfortable bedding and sufficient pillows!

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Nice

By

16 June 2017

club

Enjoyed location and courteous staff. Was pleased with cleanliness. Older well maintained property

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Safe haven for Daughter

By

15 June 2017

Daughter checked in prior to our arrival. There was some concern with her being 18 years old, but management recognized our spire membership status and realized we had her check in the crown plaza at the galleria because we knew she would be safe. Thank you for taking care of my daughter.

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Great hotel! Awesome service!

By

14 June 2017

club

I would recommend any and everyone. Make sure you visit the bar,the drinks are delicious and affordable

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Great place

By

13 June 2017

club

The hotel was very quiet but staff was very professional and the hotel had easy access to the freeway. The rooms were very clean and looked brand-new.

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Brief Comment

By

12 June 2017

club

The HVAC controls in the room were a bit confusing. I couldn't tell whether to operate from the unit itself or the in-room thermostat. Both yielded inconsistent temperatures in the room.

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Excellent stay

By

11 June 2017

club

We stayed at the Crowne Plaza Galleria Area following a field trip to the Houston Space Center. We wanted to take our kids to the Americal Girl doll store after. The hotel was very east to get to following the visit to Memorial Center Mall. To be honest, we planned on leaving to do a few things and found that we didn't need to. The food was excellent, as an IHG rewards member, there was a happy hour. We were able to run up there, grab a glass of wine and go relax by the pool. All of the staff were exceptionally helpful and the pool was lovely. The room was very quiet and comfortable!

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business stay

By

09 June 2017

Great staff with a good breakfast and bar on site.

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Thanks

By

08 June 2017

club

The service was Great the breakfast time, the room was clean and comfortable. The swimming pool was a little messy and they weren't towels at the time we went there.

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Parking lot

By

06 June 2017

platinumelite

Route from Parking lot to lobby is not flat. I had to lift luggage twice to make move.

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