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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 576 reviews
92%
Recommend This Property

Ratings Breakdown

576reviews

  • 5 Stars
    337
  • 4 Stars
    170
  • 3 Stars
    35
  • 2 Stars
    20
  • 1 Stars
    14

Improving with time

By

22 May 2017

Have stayed here since it was a Delta hotel. There is sometimes poor communication between staff old and new with hotel guest files for repeat stays. Rooms are clean and nice. Bathrooms are quite tiny and not great for doing hair and makeup.

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Had a very pleasant stay while attending a Lions Xlubs Conference

By

22 May 2017

The hotel decor was very nice and pleasant. The room was nice and bedding and everything was clean and comfy.

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Quiet, clean

By

16 May 2017

platinumelite

The bed was very comfortable. Love that it was so quiet. The little lavender spray was a nice touch as well.

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Good overall hotel

By

16 May 2017

club

clean, modern room and facility. I would stay here again.

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Great service excellent location

By

15 May 2017

I had a great stay here, the staff were extremely friendly, the facilities were clean and the gym was great

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Good property

By

15 May 2017

platinumelite

Good property. Good location. Maybe slightly overpriced for what it is and the location.

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Comfortable hotel

By

15 May 2017

Aside from a mattress in need of replacing, a good comfortable stay. Nicely renovated, a modern look, and that included their conference room venue.

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Barun Sengupta

By

11 May 2017

Had a great time during my stay here. All staffs were very good and it the microwave and small fridge inside the room really helps.

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Great service

By

09 May 2017

club

Professional service. Got a room upgraded as an IHG reward member for my Birthday stay.

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Too many issues

By

07 May 2017

Parking had transients constantly moving through it. Saw one urinating in the parking lost and others loitering around cars.

Security was fast to warn numerous customers to keep quiet - there was a basketball tournament group inhouse. They should have placed all guests in the same area so they could enjoy themselves, instead they were dispersed throughout the hotel and told to keep quiet. Not an issue IF all others were held to this standard. A wedding was held in the same hotel and we could hear the dance music in our room (4th floor ) until 1am!
Double standards are irritating!

Wifi was extremely slow. Tried to work but had to revert to my phones wifi ... must faster. Not a good hotel for business work.

Parking lot design is fragmented and brutal to get to ... it was pouring through the weekend and often left wet.
Card system often failed. Just poor design and quality service.

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Crowne Plaza review

By

02 May 2017

club

excellent fitness area
great for swimming
and sauna
pretty clean

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Great hotel in kitchener... still in renovation

By

01 May 2017

Great hotel and staff. The hotel is still in renovation and will be great once they fixed the air conditioning and some other elements in the rooms. The rooms are pretty small. The food is a amazing.

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