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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 580 reviews
91%
Recommend This Property

Ratings Breakdown

580reviews

  • 5 Stars
    339
  • 4 Stars
    170
  • 3 Stars
    36
  • 2 Stars
    20
  • 1 Stars
    15

Terrible Experience

By

29 May 2017

Was the worst experience I have had in my 30 years of booking hotels for my business.

Hotel was hard to get to due to the construction and no mention of this was explained so I could navigate the best way around to actually get to the front door.

Stayed 2 nights. Parking not included and it has very tight parking space and ended up with a new door dent and due to the fact that It is also has a low ceiling in the parking garage my hatch actually hit the roof and caused damage but this isn't even my main complaint.

Front doors of all rooms slam and bang instead of closing gently making it hard to enjoy a peaceful evening.

For 3-4 hours had people on my floor going in and out between rooms, even though I was on a quiet floor and quiet section. Loud talking in and out of the rooms, partying on the floor etc... This went on from about 11 pm to 3 am. Ended up calling the front desk to have something done about this, told something was going to be done, stopped for about 30 minutes and started again.

Guest should enjoy peaceful and private enjoyment while they are staying in the hotel, not people partying on the floors, out in the open, and these were grown adults.

shows at the same time they do not monitor the floors as this went on for hours.

Needless to say that I got no sleep, and had to get to a meeting in the morning at 6 am. Not impressed.

So not only was my personal experience horrible the hotel itself is nothing special considering its one of the more pricey hotels in Kitchener.

Would not stay there again.

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Good hotel but will this quick survey ever end

By

26 May 2017

club

I do not have anything else to add
The hotel was great. This survey has become a bit annoying

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First time at Crowne Plaza

By

26 May 2017

club

I really liked the hotel, specially the friendly staff.
The only drawback was the design of the corridors

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Experience

By

25 May 2017

club

The hotel is not very handicap friendly and is horrible to get into especially with the construction around it at present. The beds were comfortable but the pillows were too big and hard. The bathrooms are small. We had quite a walk to get to our room from the elevator. I wouldn't recommend this hotel. The parking was horrible also.

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Improving with time

By

22 May 2017

Have stayed here since it was a Delta hotel. There is sometimes poor communication between staff old and new with hotel guest files for repeat stays. Rooms are clean and nice. Bathrooms are quite tiny and not great for doing hair and makeup.

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Had a very pleasant stay while attending a Lions Xlubs Conference

By

22 May 2017

The hotel decor was very nice and pleasant. The room was nice and bedding and everything was clean and comfy.

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Quiet, clean

By

16 May 2017

platinumelite

The bed was very comfortable. Love that it was so quiet. The little lavender spray was a nice touch as well.

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Good overall hotel

By

16 May 2017

club

clean, modern room and facility. I would stay here again.

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Great service excellent location

By

15 May 2017

I had a great stay here, the staff were extremely friendly, the facilities were clean and the gym was great

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Good property

By

15 May 2017

platinumelite

Good property. Good location. Maybe slightly overpriced for what it is and the location.

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Comfortable hotel

By

15 May 2017

Aside from a mattress in need of replacing, a good comfortable stay. Nicely renovated, a modern look, and that included their conference room venue.

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Barun Sengupta

By

11 May 2017

Had a great time during my stay here. All staffs were very good and it the microwave and small fridge inside the room really helps.

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