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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.3

based on 961 reviews
82%
Recommend This Property

Ratings Breakdown

961reviews

  • 5 Stars
    489
  • 4 Stars
    306
  • 3 Stars
    113
  • 2 Stars
    31
  • 1 Stars
    22

无可挑剔的体验

By

28 April 2017

一流的大楼,一流的地段,很清洁的房间,很漂亮的风景,很美味的餐厅,很安静夜晚,很到位的服务,很专业的商务协助,很安全的设备,总之住的很舒服,价格又公道,下次再来住。

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最差的皇冠假日酒店

By

28 April 2017

platinumelite

最差的皇冠假日酒店。酒店管理混乱,前台、餐厅之间信息传递混乱,我住了四天,每天都找不到客人的用餐信息;餐厅管理较差,多名服务人员在工作时间玩手机,对宾客的服务要求响应迟缓;客房服务也不到位,拖鞋、饮用水等日常用品补充不及时,不找客房服务就不给及时补充。服务人员态度恶劣,经常暗示我是积分兑换的住宿,享受不了酒店应有的服务。

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服務都不錯

By

27 April 2017

club

原本想說前一天要請禮賓部幫我預定隔天的車
結果我忘了
隔天去跟禮賓部的經理說了,
馬上就幫我安排了車,
司機人也不錯,開車很小心
遇到不認識的景點也會介紹

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Lage

By

24 April 2017

club

Sehr guenstige Lage, schoene Umgebung, Nahe Mondsee

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较多方面有待改进的酒店

By

24 April 2017

这家皇冠假日让人觉得有些失望,不像是洲际集团旗下酒店应有的水平。
入住的时候,手续办了很久,前台业务不熟,IHG会员政策的信息也不是很了解,有一位像领班经理的酒店工作人员还跟我们说他们的系统是不与其他洲际集团旗下的酒店联网的,所以会员信息无法通过刷身份证等方式迅速了解到,会员需要要自己报会员号(直接预订的人员可以识别,没有直接预订的人员无法识别),我也不知道有多少人是能熟练背出IHG的会员号的。办入住手续的感受还远远不如以前在天津的一家Holiday Inn,至少那里的工作人员在办理入住方面是熟练的。
入住以后,进到酒店房间,房间环境还可以,但是,我从沙发上看到一滩污迹,摸上去还是黏的,从旁边的小茶几的边缘里还能看到没有打扫干净的食物碎屑,我很想知道这间房间是怎么打扫的,如果我当天晚上没有把服务员叫来提醒,有没有可能后面几天,沙发上的污迹还是不会弄干净?
当天晚上我住的这一间房间的是两个人分开入住的,在第二个人办理入住的时候,为什么酒店不会打个电话到房间确认是不是有这样一位客人要入住,而是登记了以后就直接给了房卡,我不认为这样做可以保证客人的安全性。
另外,我们连住了五个晚上,为什么只有前两晚有开夜床的服务,后面三晚就没有了,服务是不是可以有持续性,或者就从第一天晚上就索性不要做。
印象很不好。

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位置很好,房间大

By

23 April 2017

酒店对面就是大教堂,旁边是河,早晚散步不错,服务态度很好,欢迎水果质量不错,房间很大,宁波的星级宾馆房间都大,大堂酒吧环境一般

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住的比较差的皇冠

By

21 April 2017

房间的空调就是摆设,房间密闭性很好,晚上闷的根本就无法入睡。退房时向前台投诉,被告知就是这样的,酒店统一设置的,自己不能调节,真是奇葩……住过不少假日酒店,第一次碰到这种问题

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服务很好

By

21 April 2017

去过多次,服务很好,温馨,酒店位于市中心很方便。附属设施也不错,房间打扫的很好,服务员也很热情,习惯住在这家酒店,旁边逛逛街街,很是方便

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整体不错,细节需改进

By

20 April 2017

club

大堂稍显嘈杂,退房排队无序,还有工作人员插队,非常不礼貌,并没有设置排队线,一堆人挤在前台,感觉很糟糕。房间内稍有异味,最好有香薰,装修比较老旧,沙发上有污渍,其他尚可

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服务一如既往的贴心到位

By

19 April 2017

服务一如既往的贴心到位,住过的IHG酒店里面会员体验最好的一家!一直向同事推荐这家酒店,地段好,交通、娱乐、餐饮都及其方便!

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床铺舒适, 浴室也不错,服务一般

By

18 April 2017

platinumelite

床铺舒适, 浴室也不错,服务一般。
预订前电话确认有早餐,实际并没有。
酒廊食物较少,客房服务速度较慢。

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床铺舒适

By

16 April 2017

无线网络很好,早餐晚餐很好,房间布草很好,能够识别出会员并提供相应服务,房间干净,退房排队等候时间过长。

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