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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.9

based on 651 reviews
72%
Recommend This Property

Ratings Breakdown

651reviews

  • 5 Stars
    309
  • 4 Stars
    140
  • 3 Stars
    72
  • 2 Stars
    71
  • 1 Stars
    59

512 Round Rock

By

21 June 2017

club

He hotel stay was overall great. The bed was very comfortable and the location was great. The only issue I had was that I was not informed the hotel was under construction. The main elevator was not working and we were required to either take the stairs or the service elevator. Upon arriving to my room the room did not smell very clean and I notice the carpet was very wet. I quickly contacted the front desk and they moved me.

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Elevators

By

20 June 2017

platinumelite

The elevators need work. They skip floors waited 10 min on elevators one morning ended up taking stairs.

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Crowne Plaza San Antonio

By

20 June 2017

club

My family and I stayed here for two nights and had a great experience. Everyone was friendly and it was a nice hotel. It is conveniently located to the airport, restaurants, and entertainment.

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Great staff

By

20 June 2017

platinumelite

The shuttle and breakfast was very helpful. Platinum members are treated well.

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Stay

By

19 June 2017

club

Great service comfortable stay.Close to places to eat and not too far from the airport.

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Horrible stay

By

19 June 2017

Not worth the money at all. The kitchen takes an hour to cook anything. Very slow and rude service. Breakfast isn't worth having unless you want hard biscuits. Nobody seems to care at that hotel.

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Great place just needs remodeling

By

19 June 2017

Loved the staff and locations. Just need to do a remodel. Staff told me they would be doing the remodel soon, then it would be perfect

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Completely Astonished

By

18 June 2017

club

This hotel is in need of upgrading and the first time I have been disappointed in staying at a Crowne Plaza.

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Best Stay

By

16 June 2017

club

One of the best and most relaxing stays in a hotel I've had in a long time.

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There is better

By

14 June 2017

This place is old and run down. Suffers from a lack of attention. The people are great, but the facilities are in dire need of a renovation. I know they are working on it, but it is way way overdue.

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There were issues with the bedding.

By

12 June 2017

club

Was very uncomfortable with the bedding while trying to sleep.

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Recent Stay

By

12 June 2017

club

It was a good experience staff was very personable they went above and beyond. Good location pretty clean rooms but the sheets on the bed could be softer and they need to change the coffee pots to the individual coffee maker with individual cups with better brand of coffee. Food is pretty good in the restaurants other then that I would recommend.

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