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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 1223 reviews
86%
Recommend This Property

Ratings Breakdown

1223reviews

  • 5 Stars
    747
  • 4 Stars
    269
  • 3 Stars
    100
  • 2 Stars
    64
  • 1 Stars
    43

Clean Room

By

06 January 2020

club

Business center was a problem. Neither computer worked but Jordan the Manager on duty took great care of us. She is a STAR!

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Comfortable room and nice amenities.

By

04 January 2020

Had to quickly find a place to stay near family as I was coming for a funeral. Utilizing the IHG brand, I found the Crowne Plaza an excellent experience. Beautiful hotel with excellent amenities.

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Bed Bugs

By

03 January 2020

club

The room had bed bugs nothing more to say. We never had the chance to enjoy anything. As soon as we settled down that's when the bed bugs came out.

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Complete Stay

By

03 January 2020

Not one thing to complain about with my stay. Everything was perfect!

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helpful

By

02 January 2020

platinumelite

Front Desk staff was very nice. Especially Morgan who assisted us with switching a room. Thank you.

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The crown plaza

By

22 December 2019

club

My experience was poor do to the poor maintenance to the room, poor quality of the of the bed and the way that the room was setup. The bathroom was I really bad shape, tub look run down with the selling showing signs of water damage and forming bobbles. Carpet look dirty, the tv was small and the remote did not work properly. I hope they can improve the hotel is in a good location with easy access to the town square.

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Great friendly customer service

By

18 December 2019

platinumelite

This was a perfect stay for my sons wedding. Though breakfast was not included, it was available and until 11. The staff was very friendly and accommodating, including getting me settled in before 3pm check in time. This was a great weekend and with comfortable accommodations. Thank you!

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Experience

By

16 December 2019

club

Dina at the front desk during the overnight shift was just truly amazing and so darn patient.

The front office manager I spoke with (Jordan) was sooooo nice I just had to pay it forward.

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Comfortable bed and great customer service.

By

15 December 2019

Would recommend! Bed was comfortable and customer service was great!

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Great stay

By

03 December 2019

club

Clean rooms so very comfortable. I would highly recommend. My favorite local hotel better than most in Va Beach

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It was great

By

02 December 2019

club

The staff was extremely helpful and great The staff was able to assist me with all of my needs. They were very friendly and inviting.

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Comfortable and convenient

By

27 November 2019

I always enjoy staying at this hotel when I visit Virginia Beach for business. Thank you for the comfort and service.

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