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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 758 reviews
91%
Recommend This Property

Ratings Breakdown

758reviews

  • 5 Stars
    487
  • 4 Stars
    158
  • 3 Stars
    46
  • 2 Stars
    43
  • 1 Stars
    24

Very happy

By

26 April 2017

club

Great place to stay!
Very clean, comfortable and food is excellent.
Staff is very friendly and accommodating.

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Unhappy guest

By

26 April 2017

club

Our stay started on a bad note when our reservation was wrong and they attempted to put our family on 2 different floors. During the reservation i had specifically asked for adjoining rooms. My reservation was actually moved from a nother hotel because they could not accommodate this. I was assured i would be getting adjoining rooms. I had to pay a little more with this reservation but it was important to me so i was ok with that. As we finished the reservation i even reiterated the need to be in adjoining rooms and asked if the reservation clearly stated not to move rooms. The individual on the phone reassured me this was the case and we were all set. At the check in counter i was handed keys to one room on the 5th floor and one on the 2nd floor. As i explained everything to the staff person at the desk he shared that he didn't have any adjoining rooms and that i couldn't guarantee adjoining rooms when talking to the person in reservations. I explained to him that the individual i spoke with told me she could put rooms on hold and add specific instructions. I shared the canceled reservation and the increased rate. He just stood frozen. I asked if he would at least put us on the same floor. This he accommodated. I was never offered a discount or an apology.

Once in our room our king bed was leaning. Im not sure if it was the mattress or the bed frame. It was uncomfortable and impacted our sleep. I didn't bring this up to the staff of the hotel because i worried we would be on different floors from the rest of the family.

I wont be going back and i will think twice before booking with Crowne Plaza.

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first time

By

25 April 2017

club

Everything was good. Had a problem with the fan in bedroom.

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Long term parking.

By

25 April 2017

The hotel was convenient for vacation in Florida. The long term parking added to my choice to stay at the Crown Plaza. It was a pleasant experience..

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Great bed, great food, great atmosphere

By

21 April 2017

club

Was a very nice place to stay, would recommend anyone to stay a night.

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Great hotel

By

21 April 2017

club

The bed and pillows are the best I ever had in a hotel staff is professional and helpful will not go any where else for now on thank you

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Excellent hotel in a great location.

By

21 April 2017

Our first stay at this property and we loved it. The location is ver convenient and getting into and out of the property is very easy as their are travel lanes directly to the hotel entrance. The room was excellent and the bed very comfortable.

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Great hotel

By

20 April 2017

club

Excellent hotel Beautiful lobby, very clean room and bathroom, excellent restaurant. We stay here when visiting relatives in area. Convenient location.

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Great

By

20 April 2017

club

Great great great great great great great great great great great great great

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Très bon rapport qualité prix

By

20 April 2017

club

Excellent hôtel à prix très abordable. Literie confortable, chambre propre et bien insonorisé. Seul le petit déjeuner n'est pas à la hauteur d'un 4 étoiles.

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Happy I stayed

By

20 April 2017

platinumelite

My stay started off with some issues, but the very friendly staff was very accommodating and helped fix things immediately. Working longer hours, I was very grateful for the fitness center, as well as a bar/restaurant that was open late. The food was good and the hotel definitely is one of the better IHG hotels in the area. Will be returning.

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Wonderful Hotel...Every time

By

17 April 2017

club

I've stayed here multiple times, and each time it is like coming home. I love this place. The entire staff is always amazing. I will always recommend this property.

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