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Comentários dos hóspedes

Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.

Avaliação
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 557 reviews
90%
Recommend This Property

Ratings Breakdown

557reviews

  • 5 Stars
    330
  • 4 Stars
    132
  • 3 Stars
    54
  • 2 Stars
    26
  • 1 Stars
    15

Hmm! In need of some maintenance.

By

2020 九月 23

club

I've stayed in this hotel on many occasions, but it is definitely showing signs of age, and is in need of urgent maintenance, particularly in Block 5. Overall, a very average stay.

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Terrible service and very dated

By

2020 九月 22

club

Pool tiles missing , It takes up to 45 minutes to get breakfast when there was only 15 people in the room that holds approximately 120 very lengthy check in when the young lady there didn’t know what to do. No pool bar service,
3 nights we ordered evening meals and 3 times came out incorrect , ordered a lemonade and came out flat when we asked for one in a bottle we was told it’s an extra dollar it’s not the cost that was an issue just don’t serve flat drinks , sink in our bathroom was blocked shower door gets jammed
All tables and chairs were worn out and badly marked
Covid 19 hygiene nothing like elsewhere very poor.
Chocolate in the vending machine obviously melted and refrigerated , was white and crumbly.pool chairs all badly marked
Majority of staff struggled with English language, which put me in the position not to lay any complaints. We also queried why Sunday rate was dearer than Friday and Saturday we was told because it was the weekend , sorry most places I’ve stayed Sunday is the cheapest of the 3 nights
I have stayed in many hotels around the world at all different levels and sorry but I cannot rate this as a international standard hotel

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Comfortable bed and Great roomservice

By

2020 九月 22

club

Staff were great. Room service was amazing.
Only disappointment, was the newly renovated Suite rooms, absolutely disappointing, and will not be utilising those rooms again, nor recommending them to anyone.
I have stayed many, many times over many years at this property and in these very rooms, and the change is beyond comprehension, and the price only increased.
Prior to the renovation all suite rooms had a large bedroom area which had a large bathroom with a bath, separate shower and toilet, built in robes, stereo system and comfortable arm chairs. The separate living space had a fully functional bar with barstools, 4-6 seat dining table, 5 seat sofa lounge with coffee table, ADDITIONAL TOILET, mini bar, and a stereo system.
Why would anybody in their right mind, remove the second toilet from these suites, or the bar or the large sofas, or any of the other ridiculous changes that Crown has imposed on this once amazing property.
When I walked into the room, I almost returned to reception to confirm if this was indeed the suite room I had been given, because upon entering, it was clearly a massive downgrade from what this property used to consider suite rooms, however before bothering your wonderful staff I decided to view your website, and indeed these are the best suites you have to offer at this property. Why anyone would change such wonderfully appointed, large spacious, suites with TWO toilets, full bar, and dining area, and turn them into poorly designed, built and renovated in an obvious rush due to the visible poor workmanship is beyond me. Someone in Crown Corporate should have to answer for it. I can tell you as a local, and after speaking with other locals in regards to this, everyone was absolutely shocked and astounded after viewing these newly renovated and appointed rooms, that you could renovate rooms in such a downgraded manner, yet charge more for offering extremely less.

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Still the best in Alice

By

2020 九月 22

platinumelite

The Crowne Plaza in Alice Springs (formally Lassiters) is still perhaps the best hotel in Alice. They have refurbished the rooms and they look fabulous. Check in was a treat with friendly staff. The only nit-picking I have is : either firmer pillows or a pillow choice would be good and if you're going to have a coffee machine in the room, please provide more pods. While the room was spotless, the staff forgot to clean on the balcony, which was a bit disappointing. But overall it was an enjoyable stay.

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Bedding

By

2020 九月 21

club

Sheets didn’t seem to be able to be tucked in. Maybe not big enough. Prefer flatter pillows

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Showing it’s age

By

2020 九月 19

The staff were great and helpful, but they were hampered by an old and out of date facility. We were moved to three rooms and downgraded because showers flooded, rooms smelt like rotten eggs, and ended up in a nice but noisy and disruptive room. There has been an effort to keep the place modern, but there is only so many times you can roll a poo in glitter

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Excellent service

By

2020 九月 17

Great location
Near town
Excellent staff
Good food and tasty
Large room

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Great service, clean and spacious room

By

2020 九月 14

club

Had a fabulous stay, staff were amazing and attentive to our needs, room was very spacious and clean.

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Excellent place to stay in Alice Springs

By

2020 九月 10

club

Great place to stay. Not the cheapest but you do get what you pay for. Only negative comment is about the coffee. Hotel needs to buy a thermometer for barrister/s to use when making coffee. We sent 2 cups back because coffee was cold - and the replacement coffees were just as bad. We didn’t drink the coffee on either occasion. Staff however were very friendly, even though they were extremely busy - only one person, the chef, in the kitchen for breakfast and it was very very busy. He kept running and turning out great meals with a smile.

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Excellent value for money

By

2020 九月 09

club

a great hotel with a wide range of facilities, great staff and all this with a full breakfast included in the price. Highly recommended.

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The 1%-ers

By

2020 八月 31

club

Bring back the 1%-ers into the offer. Missing were:
...'Welcome to The Crowne Plaza Alice Springs'
...''Did you enjoy your stay?'
...'May we make a future booking for you'?

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Sadly it's tired

By

2020 八月 30

We have stayed here before and the facilities are all there, the service is ok, they talk the talk, but unfortunately they don't walk the walk, the Hotel needs an upgrade and the overall pride in service delivery needs to be improved. Sadly it's all a bit tired!

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