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Comentários dos hóspedes

Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.

Avaliação
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
100%
Recommend This Property

Overall Experience

4.3

based on 3 reviews
100%
Recommend This Property

Ratings Breakdown

3reviews

  • 5 Stars
    2
  • 4 Stars
  • 3 Stars
    1
  • 2 Stars
  • 1 Stars

服務人員專业且和善

By

September 14, 2020

club

各項軟丶硬件都达到相应的水平。是北海值得入住的酒店。

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硬件可以,服务需要提高

By

December 25, 2019

酒店是新开的,就在银滩边上,位置还不错,只是赶上酒店门前道路施工,去银滩,要走过很脏的一段土路,多少影响入住体验

整体来讲,硬件条件不错的,包括装修啊,床,沙发这些,乃至支持手机投屏的电视。。等等这些都很好,但是服务确实还需要提高,比如:

1. Happy Hour的时候,已经和工作人员报过房号,在喝东西了,忽然又来一个女服务员问我。。是否有Happy Hour使用权限,很奇怪吧,我报了房号,你们确认过没问题。。我在喝东西了,又来问一遍?不会去问问前台?前台才几步路??

2. 第一天早餐,盛了点粥,发现桌上没有勺子,食物展台那边找了一圈也没有勺子,就和工作人员说,需要勺子。。第一个工作人员说稍等,然后这个人就把这事儿忘在脑后,全程没再理我,又跟第二个工作人员要了一遍,才给我一把勺子。。。我们一行三人,三碗粥。。。一把勺子。。。

3. 第二天晚上,距离Happy Hour结束还有一个多小时,我们到了一楼,基本已经没有食物了。。。更诡异的是,当下也没有工作人员

4. 一楼自助餐,门前需要等位。。我们正在和工作人员确认是否有位置,后面的客人直接就冲进去,这本身没什么,神奇的是,餐厅的工作人员直接接待,并安排了座位。。。

感觉服务人员的培训做得很不到位,硬件是投资到了就可以提升的,但是服务这块,确实需要花更多精力去培训,去提高!

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Great service and nice place to go

By

October 09, 2019

platinumelite

Near by the beach and really good service in the hotel. I will definitely choose it again when I back to Beihai next time

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