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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
91%
Recommander cet établissement

Impression générale

4,3

en fonction de 1626 avis
91%
Recommander cet établissement

Ratings Breakdown

1626avis

  • 5 Étoiles
    925
  • 4 Étoiles
    483
  • 3 Étoiles
    113
  • 2 Étoiles
    67
  • 1 Étoiles
    38

Brilliant

By

mai 12, 2020

club

Stayed here for 10 days for work during the dreaded Covid19 outbreak.
Absolutely perfect balance in the social distancing rules and making you feel welcome and going above and beyond.
All of the staff we have encountered, albeit from a distance have been fantastic.
We could call reception from our room and they drop stuff off at your door to save excess up and down the corridor.
The place itself is spotless and well looked after. Couldn’t think of any criticism. If I’m in the area for work I will absolutely book here again in a flash.

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Breakfast

By

mars 26, 2020

club

I really didn’t enjoy the breakfast...I have paid 9£ I thought it was going to be a buffet but it wasn’t ... I was given a shit of paper written just 4 lists of foods and some brinks

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Disappointed

By

mars 18, 2020

After staying here for 10 years every March for
Crufts we are really really disappointed this year
Since the hotel was taken over it’s not the same, nbefore we arrived they wanted payment in full although couldn’t receive emails to reply to them!
We always have a family room with 2 singles

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Good experience

By

mars 18, 2020

I had a very good stay . Rooms perfect , staff very attentive . Only issue was poor choice on set menu in dining room . Everything else was perfect

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Lovely hotel

By

mars 18, 2020

Breakfast staff clearing plates away when I hadn’t even finished breakfast didn’t ask just took plate away. This happened on 2 mornings.
Other than that everyone friendly.

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Handy location

By

mars 16, 2020

Just what was needed - we had adjoining rooms rather than a family room but worked for us as the kids are a bit older

Lovely breakfast and staff were excellent

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Great

By

mars 15, 2020

club

Really was surprised how much I enjoyed my stay
Breakfast was great
Room was clean
Staff was very friendly

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Probleme mit Parken

By

mars 15, 2020

Ich habe ein Schreiben meiner Mietwagenfirma bekommen, da ich scheinbar während meines Aufenthaltes das Parken nicht bezahlt hätte. Satte 95 GBP soll ich bezahlen.
Ich habe beim Check-In das korrekte Kennzeichen in dias dafür vorgesehene IPad eingegeben und zusätzlich im Anmeldeformular eingetragen.
Das Hotelpersonal sagt zwar es sei ein Fehler von Parking Eye, welche das Parksystem managed, aber das sei mein Problem.

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Great staff, good hotel

By

mars 14, 2020

platinumelite

Pretty much what I was expecting. The hotel it's clean, great staff, good food. Free parking and smart TVs will be a bonus.

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Updated rooms are of a very good standard

By

mars 13, 2020

Updated rooms are of a very good standard. Once the renovations are complete the hotel will be up to the standard I would expect of a Holiday Inn. All the staff are very helpful and friendly.

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Annual Stay

By

mars 12, 2020

club

Stay at this hotel every year for Crufts. Even though this is a very busy time for the hotel nothing seems to be too much trouble. A special hanger for the door to warn dogs are in the room is a very nice touch.

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Holiday Inn stay

By

mars 11, 2020

club

Overall excellent experience and I would definitely come back.

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