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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
72%
Recommander cet établissement

Impression générale

3,8

en fonction de 2773 avis
72%
Recommander cet établissement

Ratings Breakdown

2773avis

  • 5 Étoiles
    1226
  • 4 Étoiles
    619
  • 3 Étoiles
    372
  • 2 Étoiles
    267
  • 1 Étoiles
    289

Front Desk

By

mai 05, 2021

The front desk staff they are VERY patient and calm with guest. This guy was just talking crazy to the front desk guy about a remote and he remained so professional I would've cussed him out personally.

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Never Again

By

mai 05, 2021

Place was dirty, service was terrible. Towels and toiletries were never restocked. Trash was never emptied. Had to wait to get our room as the reservation was screwed up. Another guest was booked twice in separate suites but only needed 1 room which held up our being assigned a room.

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Room was terrible

By

mai 05, 2021

The employees were amazing and I’ve stayed at the hotel many times due to the amazing prices. For the first time, the room was absolutely terrible. I couldn’t believe how terrible and run down it was. It appeared to be a suite and yet the beds were small, the bathroom was small and the entire room look as though it was ready to fall apart.

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Not what I expected

By

mai 04, 2021

club

The room needed to be updated. Dishwasher was missing a door and it was replaced with cardboard. Basically a place to sleep.

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Not my first stay here.

By

mai 03, 2021

platinumelite

Stayed here about two 2 1/2 years ago. They’ve updated hotel. There’s no Covid issues very clean plenty of sanitizer around. The on-site TGI Fridays provides a convenient location for eating but decent food. The transportation to and from Universal Studios is good. The staff was friendly and helpful what more could you ask for?

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Thank you, Tiffeney!

By

mai 02, 2021

club

The best part of our stay was to encounter Tiffeney at the front dest and the extraordinary customer service she provided us!

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Disappointed

By

mai 02, 2021

I’ve stayed at this hotel numerous times for business but this was the most disappointing stay yet. The hotel elevators were filthy the hallways had bleach stains and dirty. When we got in our room the pullout couch was not completely folded up and the bedroom chairs cushion was not in place. The tub drain cover not connected and laying in the tub. This hotel is in dire need of a renovation. I will not stay here again unless it has been renovated very disappointing!!

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Quarto velho, sem atendimento.

By

avril 30, 2021

Durante minha estadia de 4 dias não limparam e nem arrumaram o quarto nenhuma vez, quarto muito velho, máquinas de refrigerantes não funcionam bem. Atendimento muito ruim.

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Good prices but needs improvement

By

avril 30, 2021

club

I was dissapointed with the hotel. The first night, our toilet got clogged. They did come amd fix it but as far as all the toilet water on the floor, they just put a towel on top of it and did not have room service clean floor afterward!

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Overall Positive Stay

By

avril 29, 2021

platinumelite

2 things didn't properly sit well.

1. Parking charge of $20/day while several well known competing hotels in the same price range offer free parking, especially for loyalty members.

2. Prepayment for room was processed at time of booking, however desk agent stated more than once during the check in process the room was not paid, resulting in a requirement to have to follow up to verify the second charges were removed even though I showed the desk agent proof of payment through my IHG profile.

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Muy buena ubicación pero descuidado.

By

avril 29, 2021

El hotel esta muy bien ubicado y se puede ir caminando al complejo de universal, hay muy pocas opciones tan bien ubicadas sin embargo el hotel parece viejo, descuidado y sucio, volvería a quedarme por la ubicación no por otra cosa.

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Need to update rooms.

By

avril 29, 2021

club

We love the proximity of this hotel to Universal. My husband and I stayed last August and loved the room too. When we took the kids back in April we got a one bedroom suite, wanting more room. The side of the hotel these suites are on is very dirty. It is very obvious that it is very old and in need of updating.

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