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73%
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전반적 평가

3.9

기반: 1566 이용후기
73%
이 호텔을 추천합니다

Ratings Breakdown

1566이용후기

  • 5 스타
    737
  • 4 스타
    356
  • 3 스타
    186
  • 2 스타
    149
  • 1 스타
    138

A disappointing visit.

By

12월 15, 2021

A good location and o.k price.
Late night staff was rude and non-existant. They also gave false information (denied we were staying at the hotel) and made my family members worry unnecessarily when they enquired about us. Breakfast was a pot of coffee (lukewarm) and only one coffee cup (no lid). The rugs in the rooms were well past worn and the sleeper sofa has tares in the fabric.

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CHECK IN AND OUT NIGHTMARE

By

12월 14, 2021

We had previously stayed at this property and let me start by saying - the hotel is nice,and the rooms are comfy. The reason for my poor rating was the hour and half check in and check out disaster....I called from the airport as we arrived later than expected and just wanted a place to rest the night - over the phone I was quoted a certain amount for the room. In person I was being charged almost twice that amount and befoe we checked in was just asked to leave another dollar amount for incidentals. I was told I would get that the next morning. During check out - of course I knew it would be a different person and so they knew nothing about the money to be returned. After standing there another hour the lady behind the desk reluctantly gave me the incidental money I was due and was very snarky and rude. Again - great hotel - horrible service that day.

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Very disappointed!

By

12월 13, 2021

club

The price I paid for the room was well above the experience I received. The bed was uncomfortable, the club chair had an odor, the room did not appear to have been dusted recently, there were several unfinished plaster patches in the bathroom, and the ice machine on my floor was broken. There was no notification when I booked the room nor upon arrival that the hotel bar and restaurant would be closed the entire time. The IHG app indicated that this location has room service, but I was informed that they never had room service. This is the kind of thing you expect from an "inferior" hotel.

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Comfortable

By

12월 12, 2021

club

Our go-to hotel when traveling through the Albuquerque airport. Convenient. Clean, and good service.

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Wouldn't stay here again

By

12월 12, 2021

The beds were not comfortable and were hard. Thermostat didn't work properly making the room 82 degrees. The bathroom had wallpaper coming off the wall and the tub looked dirty. The door to the room wouldn't lock properly and had to slam it shut at least twice before it would stay locked. The restaurant and bar were closed so no food options unless you wanted to buy something out of the store and nuke it. The coffee ran out in the morning and I asked if it could be restocked with cups and creamer and the front desk said they weren't allowed to go in the kitchen. Good thing I had a rental car as no restaurants were within walking distance.

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Lack of Customer Service and Support

By

12월 11, 2021

Kept me requesting my final bill and federal tax-exempt status for a week...then told me NO...

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Excellent service and comfortable stay

By

12월 10, 2021

platinumelite

I went on an emergency business trip with a colleague. After working hard all day and the super long drive, all I wanted to do is sleep. I called Holiday Inn and made 2 reservations and they just told me, come on in, we got your rooms ready for you. Needless to say, I slept very well and we were able to continue with my travel.

Thank you so much Holiday Inn

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Great service

By

12월 07, 2021

club

Check in was a snap didn't take long and quietness of the room in general was great woke to my alarm going off instead of other people walking halls or hotel staff talking or making noises

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Ron Williams

By

12월 03, 2021

platinumelite

Below the average since you want more feedback then the place was not that clean and there was no hair dryer in the room. Also no breakfast in the morning. I will not stay there again ever.

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Hotel require some update but good location

By

12월 01, 2021

We stay in this hotel twice during our 8 days trip in NM. We booked the room prior to our trip because of it location. It is really close to the airport and they provide free shuttle service. I have stay in several different Holiday Inn and this one is definitely due for some remodel. The carpet is clean but old and whole room smell like it used to be a smoking room. The room key card doesn't work and we have to go to front desk to reset the key card 5 times during our entire stay. The temperature control panel doesn't work. The free shuttle service is good but 3-5 minutes one way trip took them 30 minutes to pick us up after we returned the rental car. Perhaps we are just unlucky and got a bad room.

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Great service

By

11월 26, 2021

club

Great staff, great restaurant, great location, clean rooms and attentive staff

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Awesome

By

11월 25, 2021

I’ll highly recommend to stay here it’s a some and they get you checked in very quick and the customer service is awesome and

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