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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 741 reviews
79%
Recommend This Property

Ratings Breakdown

741reviews

  • 5 Stars
    383
  • 4 Stars
    172
  • 3 Stars
    81
  • 2 Stars
    54
  • 1 Stars
    51

Services Not as Advertised

By

January 14, 2018

club

I had to ask for a new room 3 times upon Check in to get one that had mostly been fully cleaned. The first few had men’s facial hair in the sink, women’s hair on the floor of the bathroom, sticky obvious coffee spills on the entryway tile, splatters on the wall, toothpaste on the door- just horrendous cleaning! Once I finally got a room that was clean-ish, tried out the gym- no towels where they are supposed to be, and no sanitary wipes in the container. Worse was sitting down to breakfast and it taking 15 minutes to put in an order, and another 45 to get said order even though the dining room was nearly empty. No decaf available any day, and we tried breakfast 3 days of 7 we were there. Every day took over an hour start to finish- horrible for anyone with somewhere to go! Although this hotel was recently renovated, the staff and services have not. The in-room hotel services menu also says they have free grab and go coffee and pastry bar all day- not true at all! No grab and go anything. Stay somewhere else- don’t stay here. Not worth it. If I weren’t in town for medical needs I would have moved hotels- as it was I was not physically able.

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