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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
92%
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整體經驗

4.5

根據 464 評論
92%
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Ratings Breakdown

464評論

  • 5 星級
    302
  • 4 星級
    111
  • 3 星級
    29
  • 2 星級
    17
  • 1 星級
    5

Accessible room?

By

5月 24, 2022

club

• I am confined to a wheelchair
• An accessible room with twin beds was booked using the wheelchair icon.
• After a bit of investigation a suitable disable parking space was found thanks to some very helpful staff.
• The body of the room and the beds was very suitable for my needs.
• The shower and toilet facilities, however, were not suitable.
o I was able to access the room in my chair but was unable to turn the chair around without opening the door. My manual wheelchair is small and very manoeuvrable (an RGK Tigra). A person in an average wheel chair would not have been able to access the room. The Building Regulations (B.R.) requires a turning circle of 1.5 m in an accessible toilet.
o There was no space to get the wheelchair alongside the toilet in order to transfer from the chair onto the toilet, as required by the B.R.
o There were insufficient hand rails. The required configuration of handrails is detailed in the B.R. The lack of hand rails made it extremely difficult to use the facility.
o In order to operate the soap containers it was necessary to squeeze a bottle with ones hand. This would have been impossible for people with restricted hand movement – or uncommon in the elderly.
o This hotel was not alone in this common complaint – it is not possible for a person who is confined to a wheel chair to use a peddle bin! These complaints were made to the manager via the staff and I printed off a copy of the B.R. drawing showing the requirements for accessible toilets with showers. I was informed that this had been placed on the manager’s desk but I had no response.
• The staff at the hotel were extremely helpful and polite and room toilet facilities aside we had an enjoyable stay at the Hotel.
• We often book Holiday Inns with accessible facilities because in the past we have always found them to be suitable. You can imagine out disappointment at the facilities in Bournemouth and would hope that they are not advertised as accessible rooms in the future so that wheelchair users will not be inconvenienced as we were.

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Perfect!!

By

4月 29, 2022

Staff was excellent.
Food really good and breakfast with a lot of choose. Really great value.
I will be back for sure!!

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Clean, Comfortable, and Excellent Staff

By

4月 26, 2022

Staff were excellent. Especially Ricardo the night manager who knew all his guests by name and couldn’t do enough to help. Rooms extremely clean and comfortable, only downside for me is no bathtub in any rooms which albeit personal preference, is a massive downside for me. Breakfast is incredible and so much choice available. The bar is very well stocked, however they never had any fresh lime available which is unacceptable when they stock premium gin, and bottles of Corona beer. How hard is it to run to the shop down the road to get some limes? Overall had an excellent stay and would stay here again.

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Staff are great!

By

4月 02, 2022

platinumelite

I have stayed and will be staying a lot at this hotel. The staff are the best thing! They are friendly and helpful and a lot now recognise me when I stay, which is always nice.
The car park is a problem, especially at peak times as the bays are very small and there seem to be inconsiderate drivers that park badly and then the bay next door is unusable unless you have a motorcycle.
The cooked breakfast is nice but could do with being served in a larger plate and things would be sped up if they let guests self serve as other IHG hotels do now. The evening meals are very limited and have had a couple of okay meals but this really needs improving for choice and quality. It tells you something when there is a special area near reception for take away deliveries.
The rooms is always well maintained and comfortable.

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Good location

By

3月 24, 2022

Located a short walk from the seafront, I liked the hotel but was disappointed by the dinner menu which apparently they were trialling. OK if you like spicy.
Stayed later at another Holiday Inn and their menu offered a lot more choice. Staff really friendly and helpful..

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Miss

By

2月 26, 2022

Amazing welcoming and really good breakfast!! Perfect stay!!

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The staff are very friendly and helpful

By

12月 20, 2021

platinumelite

My stay in the hotel was very good, the staff are very friendly and helpful, the only thing I can say was wrong was sometimes the food service can be a bit slow, when the hotel is very busy, but the food was very good. The rooms are comfortable and had a great night sleep, Looking forward to my next stay in the new year.

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Great stay

By

12月 19, 2021

club

Clean and comfortable.
Great breakfast, perfect location if you want to venture out for food in the evenings.

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Clean and comfortable bed and super service

By

12月 18, 2021

club

Great stay with friendly staff. Very good breakfast (had soya milk without having to ask for it). Short walk to centre of Bournemouth.

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Good business stay

By

12月 16, 2021

platinumelite

I stayed here for business and it was ideally placed, i would also stay here for pleasure .

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Guest experience

By

12月 15, 2021

platinumelite

Lovely hotel good area and the staff are very nice food bit expensive but overall very good

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Lovely room and great service

By

12月 15, 2021

club

Visited for one night to see a concert at BIC, great location for Bournemouth town centre and beaches. Great that there was parking. The room was very clean and we slept well. Breakfast was lovely, filled us up for the rest of the day and my gluten free needs were easily accommodated. The staff were all very friendly and welcoming, we would definitely stay here again.

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