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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
81%
推薦此物業

整體經驗

4

根據 1066 評論
81%
推薦此物業

Ratings Breakdown

1066評論

  • 5 星級
    531
  • 4 星級
    267
  • 3 星級
    110
  • 2 星級
    88
  • 1 星級
    70

Great Service

By

十一月 13, 2019

Right as I entered the parking lot
Was about to find a parking space right by the door
Front desk clerk was friendly and professional , Had a nice chat durning check in .
My room was big and very clean. And did not hear any noise durning my stay from out side the room

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Needs Update

By

十一月 10, 2019

platinumelite

Facility is in need of an update. The receptacles near the desk are worn and have trouble making contact with a plug. Tub is worn to the point there is no glaze on the bottom.

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Good place to stay

By

十一月 09, 2019

club

Best place in Tewksbury MA to get a good meal and good place to meet friends

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Great hotel

By

十一月 07, 2019

club

This hotel was a great value for the cost. Everything was as expected and the room was clean and in good shape. The front desk was friendly and the check-in was very quick.

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Excellent all around!

By

十一月 06, 2019

Comfortable bed, pillows. Very clean great service and staff. Food was delicious.

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Great service!

By

十一月 04, 2019

The staff was very accommodating. The room was very clean and any issues I had were quickly remedied.

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comfortable bed and great service

By

十月 31, 2019

Great hotel. Wonderful staff and comfortable rooms.

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Great indoor pool and hot tub

By

十月 31, 2019

platinumelite

We had a very enjoyable stay, the indoor pool area could not have been more comfortable, and the hot tub was just right for my wife and I. We will be back again to enjoy the facilities. We did not eat at the restaurant but did enjoy drinks in the lounge. We also found the room very comfortable, my wife can be cool in most rooms but we were very comfortable here.

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Almost OK

By

十月 30, 2019

My stay was short and the room was OK, the staff was very friendly and helpful. The room had plenty of hot water for showers and the TV provided a limited number of channels but the WiFi coverage for my room (206) was very poor and not even sufficient for me to connect back to my company and log my hours each day. Exiting the hotel onto the main highway was challenging almost any time of the day if you need to make a left turn, traffic light is needed. Lastly when I got back home and started filling out my expense statement I found an extra charge to my room from the pub. I never ate in the pub during my stay. When I called to get this resolved the first time the person said they would go talk to the pub when it opened (about 10 minutes) and call me back. A week later I called again and person answering my call said she was new and forwarded me to someone who could help. That was the catering department but no one answered so I had to leave a message hoping they will call back

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遇到突发火警

By

十月 30, 2019

platinumelite

应急处理不如人意,全店旅客被要求在凌晨一点离开房间。我们全家6口人包括两个孩子遇到很多麻烦。酒店方未提供解释和赔偿

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Cheer comp

By

十月 30, 2019

club

Yearly we visit this hotel for my daughters cheer comp. I can't remember front desk staffs names that were there on our arrival (10/18) however, very friendly, and professional. There was actually an issue with my reservation. It was found and corrected immediately. The restaurant was not open so we ate in the bar that night. Very dark and poor lighting . Food was good and drinks were awsome!! Kids love the indoor pool. We noticed in the rooms we normally reserve (suite). The pull out couches are not useable. No mattresses in them. Hotel staff informed us they were getting rid of the pullouts. However, we were provided with a rollaway bed. We did in the middle of the night need to evacuate due to fire alarms. Not sure what happened however, we were able to return to our rooms within an hour . Only problem I seem to find every visit is poor water quality from the showers. Beds are awsome !!! Very comfortable along with the pillows.

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Worst Service Ever Seen

By

十月 30, 2019

We had a wedding block here. For almost a year leading up, terrible customer service by the sales department. Sad experience for the bride and groom. They never got back to our emails or voicemails. Holiday Inn only hires one staff member per area--even on extremely busy wedding/other event weekends. Ex. front desk, restaurant, bar, etc. We brought over 200 guests to this hotel, and NONE will stay there again. All extremely disappointed and disgusted. Dozens of people waited 40 minutes to get served a drink at the bar, while the surly bartender would ignore customers. Several people went to the Manager, and he was even worse than the bartender. Hotel must be going out of business or closing, due to lack of staff plus the turnover of positions. Rooms were clean and decent, thankfully. Every other aspect of the hotel as a service was terrible.

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