Rated 3.6 out of 5 by 562
Rated 5.0 out of 5.0 by Mikey.72 Beautiful View
We chose this hotel because we were able to use our reward points and the location was not far from Texas A & M University Corpus Christie. The view of the bay from the 16th floor was beautiful and relaxing! The food was great and the service overall was excellent. Everyone was so friendly and helpful! The room was clean and neat which is a BIG deal to our family. The only issue would be the bathroom ceiling needs to be replaced with new tiles. Due to the remodeling going on in the cafe we ate in the bar area and had no issues with service or food. We were traveling to the area for our son's and his teammates baseball showcase at the university and we were not disappointed. The staff are wonderful! We will stay here again in the future.
August 22, 2015
Rated 5.0 out of 5.0 by cassdtx Great View & Food
I got a free upgrade to a high rise room. Lovely view! Very clean and comfortable! All the food i ate there was wonderful. I did order breakfast in my room. I thought it was a reasonable rate to pay for the food i ordered. The bacon & eggs were amazing (the eggs a bit cold but still delish!)
August 21, 2015
Rated 3.0 out of 5.0 by Traveler78666 Trouble at Check-In
I have stayed at this hotel several times before due to its great location and overall customer experience. I have never had as much trouble as I had this time around. Upon arrival, the bell hops were little to no help in unloading my luggage and then even less helpful in determining how parking worked. After parking I went to the front desk to check in (I had three separate reservations on file). After waiting in line for nearly 10 minutes I finally got to speak to an front desk associate who said she only had one reservation for me. I told her I had three and even pulled them up on my IHG app (thank god for the app!) to which she asked me to read off the confirmation numbers. My thought is, why am I having to tell you what is in your system? After dealing with that and holding up the people behind me because there was no dedicated priority check in agent I finally got my keys. (Only after all of the hassle in dealing with check-in was my reward status even mentioned- I spend a lot of money with IHG and have come to expect some recognition) We went up to the room and enjoyed our evening. The next day was somewhat frustrating in that our room was not cleaned initially even though I saw housekeeping cleaning the room right next to me and asked if we were next. Luckily it was later cleaned after a call to the front desk. It seemed like everyday we had to get new room keys as the old ones didn't work and then when I went to get them each day I had to re-explain the confirmation/reservation issues. On the first full day, Loss Prevention came to our room questioning our stay and whether we were supposed to be in the room. Overall, I was very disappointed with the experience. I was there for a statewide convention and am actually on the host committee for the next convention (Austin, TX) and can say that it will be hard for me to recommend our next convention be at an IHG hotel after all of the issues I had at this hotel.
August 20, 2015