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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
87%
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Valoración general

4.2

en base a 255 opiniones
87%
Recomendar este hotel

Ratings Breakdown

255opiniones

  • 5 Estrellas
    148
  • 4 Estrellas
    51
  • 3 Estrellas
    30
  • 2 Estrellas
    15
  • 1 Estrellas
    11

Good Hotel

By

五月 24, 2017

Good hotel. Staff did what they could at midnight to resolve an internet issue.

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Helpful individual

By

五月 22, 2017

Ethan was especially helpful in locating items I left behind on two separate occasions.

He tried a little harder than most staff would apply themselves.

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Port Arthur trip

By

五月 15, 2017

Room was clean and comfortable. Breakfast was hot and fresh. Hotel has smoking rooms which is hard to find.

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nice place

By

五月 11, 2017

club

Quite restful good for my tripod staff good parking room big tv big and an over all it was a pleasure to find a nice hotel this close to the event that I was participating in

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Nice hotel except for second floor

By

五月 10, 2017

club

Room was dark but nice; although clean towels had not been replaced from previous guest. There was hair on the top towel. The second floor reeked of mold or mildew. Thankfully, the room did not.

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Nice stop for business trip

By

五月 09, 2017

club

The hotel was very clean. The staff was extremely friendly and helpful. The hotel is a short drive to numerous food options in addition to having an in-house restaurant and bar.

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Pre Paid Breakfast not Honored

By

五月 04, 2017

I booked this reservation as I do all of my reservations - online. I almost always request the bonus points and breakfast with my stays at Holiday Inn. I showed up and at check in I noticed that I didn't get my breakfast coupons. I asked the person at the desk about my breakfast coupons and she said that I did not have that on my reservation. I asked her to check again because I was sure that I paid an extra fee for that breakfast and bonus points. She said there was no breakfast listed. I didn't have my computer to look up my reservation and it was late so I went to my room and checked out in the morning. When I arrived back home, I checked my computer and sure enough on my confirmation online it showed bonus points and breakfast added. I have learned that I need to start printing a copy of this and bring it with me and / or put the App on my phone so I can access my reservation. I am very disappointed.

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Room conditions

By

五月 03, 2017

Guest room had a very noticeable musty odor when I first opened the door. I left and returned several times during the day and experienced the same musty smell each time.

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50th Hight School Class Reunion

By

五月 02, 2017

The Holiday Inn hosted my High School Class reunion. Your Banquet Manager was very helpful in helping our committee determine venue size and food menu. The hotel staff was very polite and met all our needs in a timely manner.

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Very Disappointed

By

五月 01, 2017

We were in a double NON smoking room which immediately smelled of old tobacco. The explanation of this from the front desk was that 'That room is close to the smoking area, most likely the vent circulated the air from outside into the room'. The hair dryer did not work, which was a major inconvenience. The coffee maker in the room was not clean. BOTH of the coffee makers in the main lobby were old and near empty. The front desk offered no solution, just an apology. These are BASIC hotel accommodations that were sub par. I have stayed in several Holiday Inn locations and this particular location was very disappointing and does not live up to the brand's name. The pillows were comfortable and the hotel was quiet.

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STRESS-FREE HAVEN

By

五月 01, 2017

club

We came to Port Arthur TX for a family funeral (and extended our stay to work on house-cleaning tasks); the consistent quality of Holiday Inn provided a stress-free haven for us each evening when we returned, and we were guaranteed an excellent breakfast to begin the next day ... every day.
Of the hotel staff, of particular support were Amanda (front desk), Mary

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Nice rooms

By

四月 26, 2017

club

I smoke and was very surprised that they had smoking rooms. It was really comfortable and I felt safe staying alone. very convenient to my destination.

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