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Holiday Inn Express & Suites 曾斯维尔北

1101春街 , 曾斯维尔, 俄亥俄州 43701

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宾客评论
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97%
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整体体验

4.8

基于 1001 评论
97%
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Ratings Breakdown

1001评论

  • 5 星级
    822
  • 4 星级
    139
  • 3 星级
    23
  • 2 星级
    7
  • 1 星级
    10

Why i still have not been compensated for overcharge

By

2020 九月 14

So the hotel knows I was over charged. They also talked with me 4times after I left the property and yet still have not got my 66.44 that I over paid for just 1 night!! The total was 204.00 round about. So please someone get back to me

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this property was great

By

2020 九月 10

The serice and staff were great. They went the extra mile to adhere to the safety rules they put in place. They made the best out of the difficult situation when figuring out how to handle breakfast during Covid.The shower heads were about 7 foot up so my husband didn't have to duck to get his hair wet. The only thing I didnt like was the very squishy pillows, but that is just my personal preference. Everything was clean and comfortable.

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Fire Alarm at 3:30 am

By

2020 九月 08

club

The staff were friendly and the hotel was clean. My big complaint was that the hotel had to be evacuated at 3:30 am due to fire alarm. Apparently people were smoking in their room. We were able to go back inside within 30 minutes but the alarm also sounded short loud sirens at 5 am and 6 am. This was a miserable experience. The smokers should have paid for everyone's.room. i cannot blame the staff but this could have been handled better.

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Suite with a comfortable bed and excellent service.

By

2020 九月 05

club

Contracted for a suite and had a comfortable bed and excellent service.

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Comfortable bed and great service!

By

2020 九月 03

club

Love how clean rooms are kept. Fantastic shower pressure. Very comfortable beds and pillows! Excellent customer service!!

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Comfortable and large rooms

By

2020 九月 02

club

The room was large and the bed was very comfortable.

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Good stay

By

2020 八月 31

club

Cereal, yogurt and fruit is breakfast...
Friendly staff.

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Very clean place to stay

By

2020 八月 30

Very clean, large room with the appropriate amenities. I called ahead to get a first floor room and they were able to accommodate me. It was next to the elevator, though, and when a large party of drunken young people came back late at night, it was very loud and disturbing. The parking lot should lit better, it's kind of dark. Overall, I would stay again and try to avoid a room near the elevator.

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Ignored Corporate Policy and Local Regulations

By

2020 八月 26

club

Despite published corporate policy and local and state regulations there were several people hanging out in a group in the lobby without masks or face coverings. When we asked the desk agent to address this she said “I can’t make people do what they don’t want to do.”. When we checked out the next morning I expressed my dissatisfaction and the 2 people checking me out agreed that it was a problem but explained that IHG had directed them not to address mask compliance with guests. Clearly there is some type of disconnect here and we will be staying with other brands until IHG decides to enforce there own corporate policies for the sake of public health. Very disappointed.

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Good stay

By

2020 八月 26

club

Staff was friendly, helpful, and nice ! Felt very welcomed there

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Doors Slaming

By

2020 八月 25

A wedding party was staying there the night we were there. When entering the hotel they all came out, none wearing masks and nothing was said to them, then when they returned they were loud and slaming doors in the middle of night. Also your breakfast is a joke, having to wait behind people checking out even to get coffee. We have stayed at several hotels during covid and I understand not having hot breakfast but you were the first that we couldn't get our own package muffins and get our own coffee.

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Needs improvement for a long time member

By

2020 八月 23

platinumelite

Booked a two night stay using Free night from Credit Card Co.

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