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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 355 reviews
91%
Recommend This Property

Ratings Breakdown

355reviews

  • 5 Stars
    195
  • 4 Stars
    110
  • 3 Stars
    27
  • 2 Stars
    14
  • 1 Stars
    9

Parking garage issues - beware if you have a car

By

27 April 2017

As mentioned in other reviews, the hotel is convenient enough to the sites of Baden Baden and the room clean and comfortable. However, the reason for my poor experience at the hotel occurred at check out. I had an early morning flight and thus checked out of the hotel quite early. The front desk attendant was a bit slower than typical at most hotels, but eventually printed out a receipt, validated my parking ticket, and I thought I was on my way. Unfortunately, upon inserting the ticket at the parking gate, nothing happened. Returning to the front desk, the attendant was very flustered (though not apologetic), and at a loss as to what to do as the computer that operates the garage gate was not working. This seemed to be a management issue as the employee was left without procedures on what to do, had no key to open the garage, and was left without any resources to fix the situation. It appeared that she tried to call a supervisor for help, but was unable to reach anyone (perhaps b/c of the early hour). Feeling like were being held hostage at this hotel as we needed our car, another 30 minutes passed as we became increasingly concerned that we would miss our flight. Finally, about 40 minutes after first approaching the desk for checkout, the attendant finally opened the gate and we made a quick dash to escape the Holiday Inn Express. A very stressful experience at this hotel. Luckily, we did catch our flight.

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Schneller Service an der Reception

By

26 April 2017

club

Alles in allem ein sauberes Hotel mit freundlichem Empfangspersonal. Das Frühstück umfasste leider nur kalte Speisen.

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Sehr gutes Hotel für günstiges Geld.

By

25 April 2017

club

Ich habe das zweitemal in dem Hotel übernachtet, ich bin durchaus sehr zufrieden mit dem Hotel, Sauberkeit, Lobby, Zimmer usw. ich kann mich nicht beschweren. Nur die Parkgebühren sind meiner Meinung etwas zu hoch sonst klare Empfehlung meinerseits.

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schöner Aufenthalt

By

24 April 2017

Sehr schönes Hotel bei dem die Zimmer doch etwas überarbeitet werden sollten. Sehr freundliches und kompetentes Personal, tolles Frühstück

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Gute Lage für Konzertbesucher

By

21 April 2017

club

Parkgebühren in der Tiefgarage halte ich zu hoch für Hotelgäste, sonst keine Beanstandungen.
Würde mir wünschen, dass Sie auch EZ für passablen Preis anbieten könnten.

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A good stay

By

20 April 2017

The hotel is situated near the Festspielhaus and about less than 10minutes far from the old town. The stuff was ok, breakfast was good. The room was modern,clean and nice. There are very good restaurant nearby. I dont recommend to park at the hotel,because they have only about 15 parkplaces for their over 100 rooms. It is better to park at arriving into the Festspiel Parkhaus, it is near the hotel and cheaper, 10€/day.

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Economical and nice

By

18 April 2017

Parking is full of cars that seem to be parked permanently. Welcome gift is either 300pts or a drink, easy choice. The lobby is nice with a tiny bar and well stocked breakfast area. Every part of the hotel was nice and clean. The staff were nice and tried to make us feel special. Rooms were small with rough or very new sheets and firm non IHG standard pillows. hair dryer was located in the room away from bathroom. Some rooms may face the courtyard and its not nice. My one recommendation to the manager is to remove the electronic cigarette machine from the ground floor, the profits are not worth the negative look of it. Location is close to most items you want to see.

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08/15

By

16 April 2017

Standard Hotel mit soweit gutem Service, netten Personal und einer vernünftigen Internetverbindung.

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Perfekte Lage und saubere Zimmer

By

16 April 2017

club

Das Hotel besticht durch seine perfekte Lage zum Festspielhaus und auch zu Einkaufsmöglichkeiten. Das Zimmer war sauber und absolut ausreichend für 1 Nacht - für mehrere Nächte würde ein Schrank fehlen. Toll auch die Möglichkeit, sich ein Tee oder Kaffee auf dem Zimmer zu kochen. Das Bett war mir etwas zu weich aber das ist Geschmacksache. Da das Hotel an einer befahrenen Strasse liegt, kann es den ein oder anderen stören, bei geöffnetem Fenster zu schlafen. Das Frühstücksbuffet war gut und auch genügend Auswahl - allerdings habe ich mich selten so fremdgeschämt. Hier sollte das Personal vielleicht ein bisschen darauf achten, dass hier nicht unverschämt Tellerweise Vesperpakete gepackt werden. Es war einfach nur peinlich und es waren sehr viele - vorallem ältere Gäste - schockiert von dieser Dreistigkeit

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letto normale e servizio normale

By

14 April 2017

club

nulla di eccezionale, abbastanza sufficiente come camera e colazione, un tre stelle accettabile nel suo complesso

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Entspannt übernachten in Zentrumsnähe

By

06 April 2017

club

Das Holiday Inn überzeugt durch sehr guten Service, freundliche kompetente Mitarbeiter und ein vernünftiges Preis-Leistungs-Verhältnis.

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Gute Lage , guter Service

By

02 April 2017

club

Freundliches Personal , ansprechendes Frühstücksbüffet

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