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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 709 reviews
83%
Recommend This Property

Ratings Breakdown

709reviews

  • 5 Stars
    376
  • 4 Stars
    174
  • 3 Stars
    63
  • 2 Stars
    45
  • 1 Stars
    51

Quality Customer Service and Convenient Location

By

29 May 2017

club

This was my second visit to Baltimore in the last 12 months. This time I wanted to stay closer to the stadiums as I was hoping to see an Orioles game while in town.

After doing my research, I decided to stay at the Holiday Inn Express Baltimore at the Stadiums. As an added surprise it was directly across the street from the Casino though I did not visit it this time due to time constraints.

Pulling up to the Hotel I saw a non-descript exterior. However, entering the lobby was an immediate upgrade. The floors seemed to be polished marble or at least a high quality ceramic tile.

The staff at the front desk was friendly, conversational, pleasant and helpful. The coffee/tea service was a pleasant surprise but had many fruit flies. There were also a couple of flies in the elevator.

There was ample space in the parking lot and I liked the fact that the lot was fenced in with security cameras.

The room itself was very clean with a highly responsive air conditioning system. My travel companion was having temperature issues and made dramatic changes to the temperature and the system responded quickly an efficiently.

I am usually very observant and critical of rooms and I only noticed two small concerns. It appeared that my bed had a knife puncture in it - going through the sheet into the mattress . . . which mad me wonder if the linens had been changed (I cannot imagine a puncture being in the same exact spot of a mattress cover/sheet and the mattress). However, did not notice any other telling signs of issue upon closer inspection. The mini-fridge also looked like it could have been wiped out a little nicer, so I left my items in my carry in cooler.

As I mentioned we wanted to go to Camden yards to see the Orioles. The park was gorgeous. I have been to about 10 of them in my life and the tickets were affordable and the stadium gorgeous.

As an added value the Hotel had a round trip shuttle service to the game for $5 per person. While this was not "door to door" it was close enough ("door to the Convention Center"). The Stadium was in walking distance and I certainly would have walked to the Ravens (closer than Camden Yards) . . . but it was a night game and I was informed I would be near a couple of "sketchy" neighborhoods in the middle of my walk so the shuttle was well received.

The mattresses were comfortable so I slept well. The breakfast was fairly hardy and they did replenish the hot items near the end of it. This free "hot" breakfast was also much better than a "continental" one I had to pay almost $20 for the next day at a "5 star" resort hotel in Washington D.C. the next day.

They can also accommodate larger groups as there was a bus tour there while we stayed there.

The pool is an outdoor pool in a "semi-private" (covered fence) area. Unfortunately it was not open yet for the year. I understand Memorial Day is the city ordinance for pools at Hotels.

I would be willing to stay here again in the future.

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Baltimore stadium

By

28 May 2017

We stayed at this location due to it's proximity to the casino and stadiums. We were not able to walk to the stadiums because the neighborhood .was a little shady. The casino was next door but you would not be able to walk alone to the hotel and feel safe.

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Outstanding ataff

By

25 May 2017

club

The staff could not do enough to ensure our stay was nice. Shuttle service is outstanding. Being in Baltimore you worry able location and neighborhood, this HIE is in a nice area and we experienced no problem. Parking is secure. Very clean and well maintained. Would highly recommend this hotel.

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Friendly atmosphere

By

24 May 2017

club

Staff was compliant to all questions about the area. Gave us help with UBER information around town.

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Close but not convenient to camden yards

By

23 May 2017

I would choose the holiday inn located by camden yards!!!! Not this one you need a $5 shuttle. Beds need to be replaced to springy. Also no wifi had to go to the other holiday inn to have it. Also there was a non guest on site with alcohol on site which security took its time to remove. Overall bad experience.

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Fast service

By

22 May 2017

club

They cleared the line at check out fast and efficient.

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An unexpected surprise

By

22 May 2017

Located on a busy road near downtown Baltimore, I did not expect a whole lot from this hotel. We were pleasantly surprised by the friendliness of the staff, the accommodations to a few special requests. You can hear the traffic from your room and the pool is only open seasonally, which kind of disappointed us since it was over 90° and pretty humid and a dip in the pool would've been nice. The breakfast spread was varied and delicious. This hotel should be proud of its staff, since they were the glowing highlight of our stay. We would definitely recommend this to others and will stay there again if were in downtown Baltimore.

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Bed was great

By

22 May 2017

club

The only problem we had was that there was no Spanish TV stations after we were told by the staff that they did. The staff should be able to answer the question correctly. Other than that it was a peaceful stay.

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Wonderful Hotel, and Staff

By

22 May 2017

club

Very nice Hotel, convenient to Casino, and close to Inner Harbor, and activities downtown.

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Staff

By

21 May 2017

The staff at the front desk was not friendly. I am not sure why I need 50 characters.

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Convenient Location and Professional Staff

By

20 May 2017

club

Most excellent assistance from staff, clean room and bathroom, efficient shuttle service, easy access to street for driving and walking, hardy breakfast to start the day, will stay again in near future.

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Aversge

By

20 May 2017

club

Bad internet. Hard to sleep. Limited channels on tv

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