 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.2
90%
Recommend This Property
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Great stay
ByChristine963
05 August 2016
Good location and if you are looking for somewhere clean, comfortable with friendly staff then this is a good priced hotel which I would recommend.
Unbearable
ByHugo 1957
27 July 2016
No air con next to a very noisy road with terrible sound proofing and will not stop at this hotel again never,
Overall good experience, with small but...
ByMarty1983
25 July 2016
Friendly and helpful stuff is the best part of my stay at this hotel. Overall good experience
Very disappointed stay
ByJackieA
24 July 2016
Booked this hotel for a relaxing getaway break for the weekend.
On arrival we were greeted by lovely friendly staff.
Given key card to room 127.
Room was nice and clean.
Extra pillows needed but just rang down to reception.
I always check there is AirCon in the rooms due to me being st that "funnyAge"
It was a really hot weekend so the AirCon was defiantly needed.
After being in room for a short time the Air Con started making the most horrendous noise that sounded like screaming crickets.
The noise was got so bad it actually made me feel quite sick.
I returned to reception in hope of a room change only to be told the hotel was completely full and they couldn't offer us an alternative due to it being a 2 night stay, unless we wanted to change rooms the following day.
I was given a fan but unfortunately the plug socket was at the foot of the bed ! Great for keeping your feet cool.
Apparently there was a problem with the Air Con on that floor and they were waiting for it to get sorted.
After a pretty restless night due to the heat we went for breakfast ....
The poor staff were rushed off their feet and no sooner were items stocked they had run out again, guests were having to ask for glasses, cups, cutlery .. Bread ..and so forth.
There were many tables that were empty but full of used plates/cups.
Guests were trying to clear themselves a table to use, but whilst doing this other guests were taking the chairs.
It was almost funny to watch.
I am amazed that no one has seen fit to install a tray stacker so that it can be a Self clear restaurant, enabling the staff to be able to take care of everything else.
There were genuinely many tables fully of used crockery.. People just didn't know where to put the used stuff.
The food was just about OK ...
No bacon .. The egg remonded me of the powdered stuff.
To be honest I would have preferred them to deduct a couple of quid off the room and then we could pop to the Toby Carvery for a decent breakfast ... Leaving the poor overworked reception staff to concentrate on reception.
I doubt very much if I will visit a holiday inn express again I'm sad to say, they have certainly gone down hill in the past year or so.
From my point of view it certainly wasn't the restfull relaxing weekend I needed, infact at a couple of points I was close to tears.
Awful
ByFun Paul
24 July 2016
We stayed at this hotel in July on one of the hottest days of the year and as this hotel is close to the A120 you cannot open your windows due to the non stop noise from the road,
Unfortunately the air con in our room was not sufficient to cool the room so it was one of the most unbearable evenings I have had so the air con needs addressing,
The staff here are excellent but I will not stopping here again ,
Brilliant staff, spotlessly clean hotel.
BySuze11
18 July 2016
I highly recommend The Holiday Inn Express in Braintree, Essex. Just off the A120, it's easy to find, therefore very convenient. The hotel is always spotlessly clean, the rooms are comfortable, I always find a stay here very relaxing. Plus a big bonus the breakfast is a very good start to the day.
The best asset must be the wonderful staff - they are truly the best hotel staff I've ever had the pleasure to meet, from the cleaners to the admin/reception staff, all are brilliant.
Terrible
ByDan1991
18 July 2016
The staff where extremely rude! Not helpful at all would NEVER go back to this HolidayInn. Room was far to hot to sleep staff didn't want to help in any kind of way!
Poor hotel
ByZebedee100
16 July 2016
I experienced a number of problems with my room at this hotel which were not addressed by staff. The issues have been reported to IHG in their feedback request. This hotel was not up to the usual standard of a Holiday Inn Express
Great stay
By
06 July 2016
We found all the staff friendly and efficient.
I am really dismayed at being asked to upload photos when I didn't take any. Rude. I was then unable to click the next button. !!!!
travelling teacher
Bytravelling teacher_A
05 July 2016
We find this hotel perfect for our needs continuously throughout the years. Very reassuring reliability.
Like coming home
Bytortise
05 July 2016
This was a short term return visit to the hotel which was my temporary home for six months last year and the staff helped me thorough a very difficult time
Great from start to finish
Bymandyth
05 July 2016
I was arriving late so called ahead to confirm that my room wouldn't be re-allocated and I spoke to a very helpful lady who asked about my stay in order to give me a better experience. She helped choose a particular room for my requirements and was so nice and friendly giving me info on the parking situation (I was driving a pick-up / trailer combo to deliver a vehicle) so when I arrived it was nice and easy to park up and get to bed. Check-in was very quick and efficient and I went to my room. The room itself was upstairs and away from the road (as requested) and was very new and gave a very good impression. The curtains were nice and thick and kept the room quite dark until 8 when I got up. Breakfast was nice and fresh and on checkout I met the lady who had helped me and she was indeed very lovely and friendly. This was just about as close to a perfect stay as I could hope for and I would certainly recommend it.