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Rated 4.4 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Comfortable room cool quiet comfortable beds snacks breakfast items were good swimming area was great 09 July 2014
Rated 5.0 out of 5.0 by Great Stay My family and I stayed at this hotel after a long day at Emory Hospital which required to stay close by in an event of an emergency. This was the closest hotel and we stayed previously in Birmingham, AL several months ago for a wedding which was great. Staff was friendly and attentive to our needs. May should consider discount for Emory patients in the future. 08 July 2014
Rated 5.0 out of 5.0 by Southern Hospitality This experience was extremely refreshing and reinforced the term "southern hospitality." I found the staff to be genuinely friendly and have a knack for service. They anticipated all my needs from start to finish. I will definitely stay here again when I am in the area. 01 July 2014
Rated 1.0 out of 5.0 by Find somewhere else to stay Stinky, outdated, filthy, horrible breakfast, hot - ac doesn't work properly. Most expensive HIE I've ever stayed in for the worst quality. Stay away. 26 June 2014
Rated 4.0 out of 5.0 by Friendly Staff From arrival to departure, the hotel staff was friendly and made the stay very welcoming. 18 June 2014
Rated 5.0 out of 5.0 by Wonderful Stay This one of the best stays I've ever had because the staff was on great and the hotel was clean, comfortable and inviting. I look forward to coming here again. 16 June 2014
Rated 3.0 out of 5.0 by disappointed rooms are great, staff is ok, breakfast and shuttle not so much... 16 June 2014
Rated 1.0 out of 5.0 by Poor wheelchair accessibility, poor customer service First, let me say lower-level employees are great, rooms are clean and nicely appointed. My problems include wheelchair accessibility and customer service response by management. First, don't book "Best Available Rate" if you might qualify for an Emory patient discount. They won't let you apply the discount. Second, if you use a wheelchair, beware. There is one room here that has a roll-in shower (that I know of). There is at least one that has a fairly accessible shower bench in a tub. Other so-called accessible rooms have the shower bench blocked by the sink. The beds are too high to transfer. And if you bring this to the attention of management, the only response you'll get is patronizing, at best 1) it's ADA-compliant and 2) it's your fault for not specifying your needs. Customer service is appalling. They won't respond to your calls until you get angry, then when they do, they're not interested in hearing what you have to say. They'll refer you to corporate customer service, who'll refer you back to management. They're not interested in your needs. Go somewhere else. 30 May 2014
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