 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Great hotel
Bycarnivalcruisers
26 June 2017
Have stayed in this hotel a few times. Great value and near many restaurants. During this stay carpet wasn't vacuumed very well as crumbs from potato chips were scattered on floor in front of couch. Will definitely stay at this hotel in the future.
Little left to be desired
ByTbell86
26 June 2017
A little subpar overall experience from what I think I normally get from IHG properties.
great service
ByRene'
25 June 2017
Overnight stay only, is good. no pool or whirlpool to relax in. Wish for breakfast they had the waffle maker because the pancakes are very flat. , Biscuits were hard and no way to heat them. Guest service were nice and friendly. Accommodations were okay. Our view was another building and parking lot. It was nice to have a variety of stores in walking distance.
Cruise stay
By1968
25 June 2017
We had to wait several hours to check in. There were others in the lobby waiting as well. Our tub did not drain so we had to stand in each other's bath water to shower. Air conditioning was not cooling to our expectations. When addressing the wait time to check in the front desk clerk was really rude. We had at least six rooms in our party and all of our group has agreed we will not stay at this facility again. Most of us did not get to our rooms until after 4 p.m.
Rewards Member
Byjar040376
23 June 2017
Was billed for room, reserved w/ reward points. Construction bad, parking lot too small
Nice location, need more staff
ByBrandi
22 June 2017
Hotel at a great location however needs more staff. Waited 20min to check in because the employee was checking in, answering phone and calling for airport shuttles all at the same time. I had to wait another 15minutes when I walked down to front desk to get toothpaste. She was nice but overwhelmed for sure. Shower and bathroom had hair all over it. Electrical sockets in bathroom were in poor condition
Stayed here before
Bybs8542
21 June 2017
Been staying here a while.Try and stay out of there in season.Too high not worth it.Like that hotel.Construction going on.Adding more rooms and parking.
Close to the convention center
ByLizzie
21 June 2017
Great location. Should offer free shipping to convention center especially for handicap and elderly guest since you are so close. Also, check the attitudes of some of your shuttle drivers... The one on duty June 11 10pm was not very nice at all.
Poor service
ByCruiser21
20 June 2017
The room service was not good at all. It was very late in the afternoon before rooms were cleaned and made up. The service was poor and the parking was very limited.
Overnight Stay before Vacay
Byajenkinson
19 June 2017
We stayed 1 night before a cruise. It was clean, well decorated, and super close to port.
Construction next door
ByKimB
16 June 2017
Everything was very good except there was construction happening next door so it was kinda loud
Older property.
ByJerry1357
15 June 2017
Asked for lower floor got top floor. When I pulled back the bed covers, sheet was dirty and had two long black hairs on it. I was offered a room adjacent to it. Next room floor was not vacuumed, but bed was clean. Staff was very friendly and responsive. The front desk offered 2000 extra points for my troubles but I haven't seen that yet. This particular property looks older and has a uncleanly feel overall.