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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 479 reviews
93%
Recommend This Property

Ratings Breakdown

479reviews

  • 5 Stars
    341
  • 4 Stars
    86
  • 3 Stars
    30
  • 2 Stars
    14
  • 1 Stars
    8

Great Stay

By

22 June 2017

Nice rooms. Good pool. Very friendly staff. Great breakfast.

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Safety Manager

By

19 June 2017

Great stay. When back in that area for business it leisure I will stay there

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Great service and staff

By

18 June 2017

Staff helpful and friendly. Cookies were a nice touch.

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Happy stay

By

18 June 2017

Sherri at the front desk was very helpful as she was able to print something for me that I forgot..
Miss P did a wonderful job of cleaning my room each day. Thank you Miss P.

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Great value close to airport

By

17 June 2017

club

Friendly staff, good fitness room, and great free breakfast. Will be back next time I'm in Jacksonville.

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Loved it!!

By

14 June 2017

club

Excellent breakfast and super friendly staff! Kids loved the pool! Husband loved excercise room! I loved the beds!! Best nights of sleep in a while!!

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Friendly staff

By

13 June 2017

The folks here are the best. Great breakfast selection as well.

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Friendly staff

By

13 June 2017

Overall great experience. Friendly staff and clean hotel.

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Brown 6/17

By

12 June 2017

club

Nice hotel with a great staff. Marie the front desk manager and Sherri the front desk clerk were extremely nice. I had a room issue and they went above and beyond to help me out.

I identified an error when searching the IHG website compared to this hotel and they were going to bring this up to IHG so the pictures match the hotel rooms.

My family had a great stay while I worked in Jacksonville that week. By far a great time. Thanks to all the staff we encountered during our stay, keep up the good work.

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Great Location and Service

By

12 June 2017

club

-Friendly and knowledgeable staff at check-in and check-out.

- Other than the bathroom door hinges being loose, the beds were some of the most comfortable I have encountered at a hotel.

- Would have enjoyed a better variety on the breakfast items.

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Check in

By

09 June 2017

platinumelite

Done poorly. The person at the desk decided to use my points for this stay without my consent. Very slow check in. Lots of confusion and inaccuracy.

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Jacksonville

By

06 June 2017

platinumelite

Stayed at this location due to the fact it was close in proximity to the aiirport as well as the plant i was working in

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