 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.3
85%
Recommend This Property
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Great Customer Service
ByKelleyM
04 August 2016
The initial contact is the most important, and ours was really good; The front staff was the best, and answered any and all questions I had. We were there as my son had a ball tourney in that area. Breakfast the next morning was very good and the choices were great. Food was fresh and hot and as usual, the staff always had a smile on there face.
Another Great Stay !
BySEtraveler
04 August 2016
I am in the area frequently for business reasons and stay at this location every time. The staff is very friendly and the rooms are always clean and comfortable.
King's Mountain Great staff, smoky room...
ByStJNC
03 August 2016
The worst thing was having to book a hotel at the last minute due to a bad circumstance only to find that the room was, in my opinion, way over priced. Arrived at 2:00am and we were only there 4.5 hours and had to head to the airport. Honestly I expected my financial Spire Elite customer status to provide a bit more financial grace.
Also, my thinking would be that the house keeping staff should have alerted the front desk that the room had been smoked in.
All-in-all, appreciated the availability of the room and the helpful front desk staff.
A place to rest
ByNanaj1
19 July 2016
After 8 days away from home we returned to the Holiday Inn Express in Kings Mountain, NC. We were visiting family before we returned home. We have stayed there several times and now it feels like home. It is a comfortable, clean, and friendly place to stay. We will return the next time we visit our family in Kings Mountain.
Housekeeping Doesn't Clean
ByAngela1975
13 July 2016
I received a note on my bed that stated Your beds were not made today due to the placement of your personal items
I had left my pillow on the bed. Staff had no issue picking up the pillows off of the floor and putting them on top of my pillow-but didn't feel the need to make up the beds.Staff could have made beds up and pulled down lower than personal pillow if it was that big of a deal.I believe it was just an excuse to not do their job.
I reported the issue-no one offered to make the beds-just stated thanks for letting them know.
Best HI Express
ByStone85
08 July 2016
After staying in many HI Express locations all over the southeast, I was very happy with this hotel. Staff was great, facilities were great, room was great. Location is great - allows you to "get away" from Charlotte. About 25-30 minutes from the airport, which is very reasonable.
Crowders Mountain State Park is in the backyard of this hotel. It provides an excellent escape for a couple hours from the hubbub of work. Nice hike with excellent views of the surrounding area.
Have stayed on the highway side, and it is a little loud, but nothing unbearable. With the A/C unit running, the highway is not noticed. The non-highway side of the hotel is completely quiet.
Overall my stay was excellent. Wouldn't consider any other hotel in the Charlotte/Gastonia area.
Convenient and good service
ByYoda99
05 July 2016
My stay at this hotel was exactly what I needed for a business trip. The hotel was easily accessed from the interstate and check in and check out were very efficient. The staff is very friendly and helpful. The property is clean and well maintained.
Nice Hotel near Charlotte, NC
ByNYMetsFan
03 July 2016
Travelling by car from New York to Atlanta, this Holiday Inn Express was a nice place to stop for the night. We got a good night sleep and the breakfast in the morning provided an nice start to the next day. The cinnamon rolls at breakfast were particularly good. We would definitely stay here again.
DO NOT STAY HERE
ByTFS7
02 July 2016
As an IHG Spire Royal Ambassador I stay in IHG properties over 60 nights a year Worldwide.
I checked in a 3 pm and was still given one of the worst rooms in the hotel next to the freeway. Sleep is impossible and I was told hotel was full - AT 3 PM?
Internet is a total disaster as many already say.
Parking spaces near lobby are unusable after rain due to dirty standing water and no sidewalk to other parking places.
All in all a totally undesirable hotel which IHG need to sell or demolish.
Go to Gastonia
Byronnadelle
26 June 2016
I have stayed at many hotels in the area over the past several months while looking to relocate. This hotels staff in my experience simply does not care about the customer. They were full (so they told me however the parking lot was more than ½ empty overnight) and when I tried to discuss the problem with having been given the wrong room type based on my booking.....COMPLETE DISREGARD and utterly NO CONCERN. I requested and booked a second room when having more family travel with us to close on our new home in the area SPECIFICALLY asking for and deciding on the type of room so we could be close together. When I called during travel that day about 3-4 PM I was told all the rooms had been assigned....REALLY??? I'm sure not everyone has checked in already.....re-assignment!!! DUH!
When I arrived I found out that I didn't even get the rooms I had booked. I was given 1 double queen suite and 1 king suite - ON SEPARATE FLOORS!!! The front desk staff could only say "there's nothing I can do - we're completely booked" (see comment above about parking lot), and "that is what your reservation says" even after I showed him 2 separate e-mails CONFIRMING 2 separate 2-queen bed suites.
I asked the check in and check out front staff as well as called the hotel on another day to speak with the hotel manager and nearly 2 weeks later I STILL have not heard from her.
If you don't care about service or problem resolution spend your money here. It's clean, quiet, and you'll enjoy a decent breakfast. If you expect to get what you ask for try the Holiday Inn Express in Gastonia. They actually have the pool open during the posted hours (and possibly beyond) and respond to concerns with care and compassion.
IF you decide to stay at this Holiday Inn Express.....don't say you weren't warned.
Fast inn and out. Clean and comfortable.
ByMike Hedge
08 June 2016
Had a great time at this Hotel. Staff was friendly and helpful.
good service, nice pool area
Byball 123
08 June 2016
I asked for a roll away in our room and fully expected to pay about $10 extra per night. Much to my surprise, they did not charge and it was ready when we arrived. It was an actual bed and not a flimsy, sleep on springs cot. Our extra guest was comfortable.