Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Your session has expired. Please sign in to your profile

Holiday Inn Express & Suites Nassau

West Bay Street at Nassau Street , Nassau, 00000

Have a
question?
GIVE US A CALL
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 347 reviews
79%
Recommend This Property

Ratings Breakdown

347reviews

  • 5 Stars
    171
  • 4 Stars
    96
  • 3 Stars
    38
  • 2 Stars
    21
  • 1 Stars
    21

Review

By

05 May 2021

club

The hotel was affordable and the location was good for what we were doing. The staff was great and complimentary breakfast was great as well. The room was not cleaned. There were items left behind from previous guests and dirt/trash on floor. Beds were made and towels swapped but that’s about it. There was also a lot of traffic noise as night (beeping and such). It is a city hotel rather than an island getaway. Worked for us but wouldn’t stay there again.

Read More
Read Less

Perfect for a 'Holiday' in the Sun

By

03 May 2021

club

The hotel is located in the heart of the downtown area of Nassau, and I would recommend to anyone wishing for a clean, safe environment for travel or business purposes.

One of the first things you notice upon entry is that the hotel has a veery modernised look and feel to it. There are televisions adorned throughout the lobby area and provide a welcome bit of entertainment whether enjoying a meal in the adjacent eating area and everything is nicely centralised to make access to rooms, pool, and fitness area a seamless experience.

My room, located on the sixth floor, had an amazing view of the waterfront, and you can simply hop across the street to gain access to a variety of vendors and food stalls. While the continental breakfast was delicious, the activity from the surrounding area would definitely be enticing enough to spur even the most reclusive visitor's curiosity. One thing of particular note concerning the location is that it is situated in very close proximity to not only the downtown shopping district, but it also feels extremely safe due to being almost right next door to a police department. However, the area itself is so well-maintained, this felt more like an assurance that goes the extra mile.

The continental breakfast was very delicious, and there was an assortment of omelettes, breads, cereals, fruit etc. Everything was fresh and prepared to satisfaction.

There is a small fitness centre as well. While there weren't many machines numerically, it provided what was needed for anyone feeling guilty about a second helping of breakfast and there is also a weight rack if you feel like strengthening your arms with some dumbbell exercises. I noticed that attendants sanitized every few minutes, especially if someone used the area and that was much appreciated and put my mind at ease.

For the most part, staff did an outstanding job of ensuring that every one of their guests were taken care of and even, I dare say, pampered.

Of particular note was the front desk attendant, Patrice. Every question and concern i had was answered crisply and with the utmost professionalism.

Now of course, to be perfectly honest, there were two slight instances that I wasn't overly impressed with. For one thing, I had accidentally dropped a valuable in the garbage by mistake after enjoying breakfast. I rushed back to the eating area after discovering my mistake and needed some help to recover it.

One staff member was a little rude and made a comment to his colleagues that I thought was inappropriate, but once I voiced my displeasure, they all ignored him and came to help me find my lost item, profusely apologizing for what I'm sure is a rare and isolated event. It didn't take long to forget the incident and I'm very impressed with their response.

Secondly, my bathroom sink was a bit....selective in when it wanted to work. Everything else worked fine, but there was a slight water pressure issue. It was such a minor thing for me that I didn't even bother (or remember) to report this, mostly because everything else about my room was so on point, I actually felt like it wasn't even worth mentioning or disturbing the operation for. However, I'm quite sure that if I had said something, I would have seen the situation resolved to my satisfaction.

All in all, a very pleasant experience and I would certainly stay at Holiday Inn Express again and would definitely recommend to others.

Read More
Read Less

Holiday Inn Express - Nassau, A Nice Stay - Great Staff

By

02 May 2021

Patriece at the front dest was great. So polite, helpfull, and nice to do business with. All of the staff were great I cant say enough. Thank You once again.

Robert Restivo

Read More
Read Less

Room was nice

By

25 April 2021

club

My stay was wonderful room was comfortable bathroom clean great help from employees had zero problems and i would stay again!

Read More
Read Less

Housekeeping dept was friendly.. front desk was knowledgeable

By

25 April 2021

club

It's a Pleasure getting linen from staff during this time and short notice... The bed was so comfortable I never leave my room other than food service.

Read More
Read Less

The bed was comfortable, great pillows

By

13 April 2021

The room that i stayed in was very noisey dew to traffic

Read More
Read Less

How could a hotel this expensive not have hot water?

By

08 April 2021

platinumelite

I was very dissatisfied with the experience provided. For the entire duration of our stay, we did not have hot water in our room - both the shower and sink water were cold and would not warm up. We asked the front desk staff about this on several days and were told “they were working on it”. However, after reading reviews of this property online, there are many claims from the past few months of guests not having hot water. It is clear that this has been on ongoing issue for the hotel, and yet rooms are still being rented out to guests when they should NOT be if there is not hot water available.

Hot water is one of the bare minimum expectations when you are a paying guests in a hotel, especially when it costs as much as it does per night like our stay did. I am seeking a reimbursement for our stay due to this major inconvenience.

Additionally, I never saw your hotel staff wearing masks over their mouth and nose per the local guidelines. Per the Bahamas tourism website and local guidelines, masks are required in any public space like a hotel and yet it seems like the hotel was not taking this protocol seriously.

Read More
Read Less

Breakfast to order during COVID. Very Nice.

By

05 April 2021

My third trip to Bahamas for business. Rented a car. Parking lot is small but adequate as most vacationers don't rent cars.

Staff was very pleasant and helpful.

Everything was fine in the room.

During COVID, the H.I. Exp. breakfast varies from State to State. Here they offered a wonderful alternative to the normal breakfast buffet. They cook to order whatever you want!

Beach shacks on Junkanoo beach (across the street) offer reasonable, good tasting food. Ate at the Ichiban last night, dining on the balcony (outside dining only) was nice.

Read More
Read Less

Ongoing issues, nothing being resolved

By

29 March 2021

No hot water, my safe didn't work, windows are THIN, phone in room didn't work. The staff said the hotel water was being worked on, which clearly it wasn't. I googled (during my stay) other reviews for the hotel and found issues with the hot water from months ago. My safe did not work (couldnt open it) and my colleague was lucky enough to find french fries in his. The windows are thin, may as well not even be there. I normally wouldnt care about the phone not working but it made me laugh after check-in because the front desk girl said "she would call me in my room in a few minutes to make sure everything was ok with my room." LOL. The staff are very friendly and the only saving grace for this hotel.

Read More
Read Less

Great place to stay

By

24 March 2021

I enjoyed my stay very convenient to the beach and all night so I had to offer staff was great and helpful which day there again and recommend it to my friend

Read More
Read Less

Unpleasant experience

By

10 March 2021

club

This hotel was not identical to what was seen on the pictures. The staff was professional and polite, but the room itself was very dissatisfying. I stayed 4 days, 3 nights and showered in freezing cold water every night. The towels had stains on them and left over hair from previous guests. My room drapes were falling down until day 2 when a house keeper fixed them during my room service cleaning. The hotel had a smell from the moment you entered into the building that was gross and almost unbearable to smell. Lastly, I had to slam my room door just to make sure it was closed correctly because if I did not it would have been left ajar.

Read More
Read Less

Staff and crew

By

06 March 2021

club

They are very accomodating and friendly considering I am new to the place and happens to be a foreigner(Asian)

Read More
Read Less