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Rated 4.4 out of 5 by 349 reviewers.
Rated 5.0 out of 5.0 by Great service Even though the front desk clerk was very busy she still made me feel like I was the only person she was concerned with April 30, 2015
Rated 4.0 out of 5.0 by Great service and very friendly staff Everyone was quite courteous and friendly from the desk to the shuttle driver. The food selection for breakfast was above what I expect from "complimentary" breakfast. April 29, 2015
Rated 2.0 out of 5.0 by Standard Holiday Inn with Poor Staff I've stayed here before and usually have an average to nice stay as a typical Holiday Inn hotel. However, this time the staff were very poor and unhelpful. Barely acknowledged IHG Platinum/Ambassador status. Was offed an upgrade, but then charged for the upgrade room at checkout. Checkout staff couldn't figure out the problem to correct the bill at check-out. Asked to speak with Manager but told didn't come in until later. Asked to have the Manager call me, however, I never received a call from the Manager. Did receive a call for same staff person giving more excuses and still trying to figure out how to correct the bill. Disappointing stay this time. April 29, 2015
Rated 4.0 out of 5.0 by Rewards Check In There was no provision for early check in of ihg reward client April 23, 2015
Rated 5.0 out of 5.0 by Nice and safe place to stay. Several members of my family stay at this location and we had a great and satisfactory staying. the rooms were clean and beds are really comfortable. April 23, 2015
Rated 5.0 out of 5.0 by good location and amenities good I would recommend Holiday Inn Express. Rooms are comforatable and service exceeded expectatiosn April 22, 2015
Rated 5.0 out of 5.0 by Great Service I make frequent trips to Oakland, and usually stay here. Every encounter with the staff has been pleasant, and helpful. One of my trips to Oakland, some one other than myself made hotel reservations for me at a different hotel, and some how made a mistake on the date of travel which left me with no room. I went to the Holiday Inn Express in hopes on finding a room at 11pm, they were booked as well. The man at the front desk (without even asking) started calling other hotels, and found me a room. April 21, 2015
Rated 4.0 out of 5.0 by Great location and friendly staff Good service provided by friendly staff. The hotel has modern amenities and clean rooms and is at a convenient location close to OAK airport April 21, 2015
  • 2015-05-03T10:32:13.097-05:00
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