 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Our recent stay
ByLion
20 December 2021
Friendly staff, helpful in solving our needs. Breakfast was excellent by our standards and the attended was greatin keeping the area clean and enforcing the COVID rules.
The room was clean and beds were comfortable. However, although the bathroom was useful, the design could have been better.
The Holiday Express in a good location, sort of central within Silicon Valley and San Francisco.
Okay two-night stay
BySeth
19 December 2021
Good room overall. Hard to manage heavy doors. Handicapped shower was off putting. Used adjoining room’s shower of a friend instead. Mattress was better than the crackling noise it made. Great breakfast and coffee. Very clean facility. Good location.
Stop looking, stay here
ByMatt P.
18 December 2021
This is the only place I’ll stay on Redwood City. Great deal, free parking, very helpful and welcoming team here. Staying here will let you focus on your reason for travel, not distract you from it.
Great bed..terrible staff
ByGma Colorado
15 December 2021
Room and bed are great. Clean and new..
Staff could care less...
Out of date
Byjp2021
13 December 2021
This location has seen better days. The guest rooms are in dire need of general repair and remodeling. Peeing paint, worn finishes, finicky locks, smells etc.
The staff were nice and the room seemed to be cleaned well. However, I would recommend finding a more modern, better maintained hotel for the price.
Superb Stay
ByMike
12 December 2021
I really enjoyed my stay here. The staff was friendly and the room was superb. Definitely exceeded my expectations. If I even have to return to Redwood City, this is where I will stay!
"Home" away from home
ByCarolelee
06 December 2021
our visit to HHE was short but very pleasant and restful.
We appreciated the care given to make our accomodations clean and comfortable.
The staff was pleasant and accomodating.
Staff professionalism needs coaching
ByVisiting Mom
29 November 2021
Traveling from Orlando to see family, this property is small and staff could work on professionalism. Not standing for front desk interactions; unfulfilled request for more washcloths and hangers; brusque reprimand when I took action to solve one of these problems by taking washcloths from a housekeeping cart in the hall; same staff member gave brusque/curt mask wearing reminders in the non-table areas of the breakfast area. I understand the reminders, but they were given in an unfriendly and unnecessarily harsh manner. Workout room motion-activated lighting means lights turn off fairly quickly unless your motions are big, so I and a previous user were doing floor stretching exercises in the dark.
Staff ratings are the lowest among ratings for this facility, but I still received sub-par treatment so management doesn't appear to be coaching to improve guest treatment. Quality hospitality choices are limited in this area so I'll pay more to select from Atherton or Menlo Park options for future visits -- worth the additional cost to feel relaxed during stressful traveling.
Heart of Redwood City
ByNebraska
17 November 2021
Great location, close to a lot of things. Clean , nice and a nice staff.
We will be back.
Very disrespectful stuff
ByJustice
17 November 2021
Very disrespectful stuff they yell bad words in Spanish in front of my 10 year old, they told us to get out Because my husband couldn’t wear his facemask after he explained He was medical Exempt he has 2 Throat-surgeries and cannot breath like us mask Suffocates him They told him they didn’t care they told us to leave before they got us out I wasn’t able to use the shower or the restroom in the morning Just have to grab our things and left
Elevator
ByWill
09 November 2021
Would have been excellent except we had to walk up and down three flights of stairs because the elevator broke. Guest was trapped in the elevator. Fire Dept blocked the only driveway so we had to wait for them to leave so we could drive out! Exciting yet could have been handled better.
good stay
ByMari
07 November 2021
it was clean and good customer service . when ever we asked for something they were there to help. breakfast was wonderful coffee was great.