 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Great hotel, horrible staff members
ByRye1933
18 November 2020
I had to deal with a gentleman named Jose. And an older woman I do not remember her name. I checked in at 3 in the morning, that was when I dealt with the woman. She charged me 200 for my 2 night stay. (There was also a 10 dollar charge and a 1 dollar charge, not sure what for) the next night I came home from work and Jose was there. He dropped a bill by my door for 201 dollars and some change. I went downstairs and the computer said that I had paid 320 dollars. He then tried to get me to pay the 201 dollars and said that the original 200 would be refunded to my account. I refused, I had already paid for my room and I should not have to willingly forfeit 400 dollars because these staff members cannot work as a team.
cleanest room EVER
BySadie Anne
02 November 2020
We wanted a clean, quiet and comfortable place to stay.
All our needs were met. Cleanest room we've ever stayed in.
We were tired and my husband slept 15 hours.
Absolutely perfect hotel stay.
ByHeidi
01 November 2020
Rooms are exceptionally clean, bed and linens were comfortable, great amenities and friendly staff. Lobby has a smattering of basic essentials from every type available for purchase so you won’t have to leave the hotel. Where the prices are a little high for those items, it’s extremely convenient to have them at your disposal so you don’t have to go out.
Staff was awesome and we enjoyed our stay so much we extended one more night and was offered a discount for the room rate. BONUS!
Will be staying here again. Highly recommend this hotel - very close to downtown and shopping. Was very quiet.
Clean hotel but can be noisy
ByDJUU
01 November 2020
Best rooms to get would in the middle of the hotel. There’s a parking lot at one end and El Camino Ave on the other. Both are noisy and make it hard for relaxing comfortable sleep. But overall it wasn’t bad and I’d recommend staying here Parking is limited. No room for larger commercial trucks or anything pulling a trailer.
Fantastic first stay
ByJason
14 October 2020
The hotel was fantastic. It was clean, quiet, affordable, and relaxing. The rooms were large with very updated furnishings. Great heating and air conditioning. Comfortable beds, nice lounge couch. Great clean and nice bathroom and shower. And had both firm and soft pillows available and labeled. Would absolutely recommend and plan on staying there again next time I visit.
A surprise
ByMichael H
05 October 2020
The room was in a busy downtown setting, but you would never know it once you are in your room. It was a great room with a modern look, no issues and very clean. A surprise for a last minute find.
Convenient and comfortable.
ByShelly
05 October 2020
Good value, clean room and close to Stanford Orthopedic Center.
Sparkling clean
Bysandy
04 October 2020
The only thing I regret about this hotel experience, was that we only stayed one night. The room was spotless and the bed couldn't have been more comfortable. The parking is also extremely convenient.
Convenient, comfortable and great staff.
ByCarl
03 October 2020
Good safe facility. Everything is laid out well and parking is easy. Comfortable with a good TV setup.
Comfort, cleanliness, and service makes for a great value.
BySDelgado
30 September 2020
I frequently choose to stay at Holiday Inn Express properties. I always think that if you have stayed at one you have stayed at them all as they are consistent in their standards. The Redwood City location had exceptional service and their comfort exceeded my expectations.
Love it here
ByJ.......
29 September 2020
This is my favorite holiday inn express location, and I've started at a lot of them!! The staff is always super nice, the parking lot is always very secure, and the room decor IS SO COOL!!!!!
My favorite holiday inn express location!!
ByJ.......
28 September 2020
This is such a gem of a hotel!! The staff is always super nice, the parking lot is very secure, but best of all - THE ROOMS ARE SO NICE!!! I've stayed here twice in the last year, just because I LOVE THE BEDS!! AHHH nothing beats a nice clean pillow top mattress and a really swanky vibe room. The headboards around the bed even light up!!